Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cannot recommend and would not use again!

One box of kitchen items went missing between our old house and new (same town and only streets apart) which Hackworthys have refused to account for or acknowledge. Cannot therefore recommend and would not use again.

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Hackworthy were wonderful from initial…

Hackworthy were wonderful from initial contact to the actual move. Everything was very simple and stress free.
The removal team on the day were stupendous and were keen to assist and make the day easy for my wife and myself. I cannot rate them too highly. Thank you to a wonderful team effort.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with, helpful communication in advance and super lovely on the day, with prompt arrival times. Would definitely recommend.

18 July 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Jessica,
We were very pleased to help with the relocation of the items as requested. Thank you for taking the time to leave a review.
Best regards
Rachael

Rated 5 out of 5 stars

Went above and beyond delivering our…

Went above and beyond delivering our house contents. V polite and friendly, worked very hard and with care.

The few minor breakages were not due to them, but probably occurred at the depot or original pick up.

26 June 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Shaw, Thank you for your 5 star review. I am pleased to hear that your delivery went well and I will make sure to pass on your comments to the crew on the day. Best regards, Rachael

Rated 5 out of 5 stars

Exceptional service

Exceptional service. A very awkward day made better by an excellent team of guys. A huge thank you to Roger, Aaron & Steve. Great bunch of lads who did our move with good humour & very professional attitude. So glad we chose Hackworthys & won’t hesitate to recommend them to anyone else planning a move.

17 June 2022
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for your 5 star review. I am pleased that all went well with your move and I will make sure to pass on your comments to Roger, Aaron & Steve. Many thanks

Rated 5 out of 5 stars

Need a removals company? Try this one….

If you need a removal company with staff that care and who are knowledgeable, helpful and just take the stress out of what could be a very stressful time - then go to Hackworthy and sons. They have been great!

From the initial call, through to the actual removal itself they have been so helpful and worth every penny. Very reasonable on price too and this was not a local move either - London to Plymouth area.

Their office staff were wonderful. They were always patient and helpful and they were flexible on bookings and talked me through every stage!
The actual removal team were amazing at both ends and I am only sorry I cannot remember their names as this was back in February during the storms and I have a useless memory for names - sorry boys! A team of 4 trying to unload in gale force winds - you went over and above I say! The team remained cheery, positive and they were extremely efficient.
Genuinely I couldn’t have asked for more and I absolutely recommend Hackworthy and Sons in Plymouth (in fact I have already) to people. I would give you more than 5 stars if they were there. Will I use them again - absolutely I will - 100%.!!!

1 June 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Julia,

Thank you so much you taking the time to leave such a great 5 star review! I am so pleased that all went well with you move and hope that you are enjoying the South West!

Best wishes
Rachael

Rated 5 out of 5 stars

Great service. Highly recommend

Great service.
The guys who moved us were hardworking, conscientious and very polite.
Thanks for making our move less stressful.

30 May 2022
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Reply from Hackworthy & Sons Ltd

Dear Sue,

Thank you for your 5 star review and your kind comments to Dan and Marc. It is always good to hear that the move is less stressful.

Best wishes
Rachael

Rated 5 out of 5 stars

Top quality service!

Top quality service from the office and from the team on the day. Very friendsly, professional and efficient. Would definitely recommend, it takes a lot of stress out of the experience. Thanks 🙏

27 May 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Mr/Mrs Ansell,

I am so pleased all went well with your move, I will pass on your kind comments to the crew involved.

Best wishes
Rachael

Rated 5 out of 5 stars

Brilliant service and would highly…

Brilliant service and would highly recommend to others. It was a nightmare move with dates changing at least once a week for nearly 2 months but they were incredibly patient with all this and the dudes on the day were thoughtful, knowledgeable and really helpful. Thank you Hackworthy & Sons :)

25 May 2022
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Reply from Hackworthy & Sons Ltd

Dear Kelly, Thank you for your kind review. I am pleased that we were able to assist with the final dates for your move and that all went well on the day. I will pass on your comments to the crew. Best wishes in your new home!

Rated 5 out of 5 stars

The guys arrived on time and were very…

The guys arrived on time and were very helpful and friendly.

Nothing was to much trouble and the house move went so smoothly because of this.

Nothing but good to say about our removal team.

24 May 2022
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Reply from Hackworthy & Sons Ltd

Dear Rob, Thank you for taking the time to leave a 5 star review! I am pleased to hear that all went well with your move and I will make sure to pass on your feedback to Yavor and Marc.

Rated 5 out of 5 stars

Business relocation

We used Hackworthys for a business office move. Very easy process for the quote, confirmation of terms and booking in the removal date. On the day, 2 men turned up with a van on time and made light work of our move! Very happy with Hackworthys. We used them for our own domestic house move 2 years ago and the fact that we've used them again for this business move speaks for itself!

5 May 2022
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you so much for your 5 star review. We are always pleased when customers return to use us again, as you say this is a great recommendation! I am pleased all went well with your office move. Best regards, Rachael

Rated 5 out of 5 stars

Very pleased with the service provided

Very pleased with the service provided. They handled the move in a most professional manner and were very careful and considerate with our belongings.
Highly recommended.

22 April 2022
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Reply from Hackworthy & Sons Ltd

Dear Paul. Thank you for your 5 star review! I am so pleased to hear that your move went and I will pass on your feedback to Jason, Aaron and Tom. Best regards Rachael

Rated 5 out of 5 stars

Hackworthy review

Used Hackworthy & Sons for a recent move from the South West to Lincolnshire. We opted for a full packing service as well to make life easier.
Company was very flexible in allowing us to confirm booking pretty much at the last moment, since chain was beset by problems. Moving teams turned up as and when promised, and delivered goods safely to new home, no damage to any items, beds and one large dining room dresser assembled at destination.
On the whole highly recommended.

22 April 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Steve. Thank you for taking the time to leave such a great review! I am so pleased that all went well with your move across the country. I will pass on your feedback to the crew. Best wishes in your new home. Best regards, Rachael.

Rated 5 out of 5 stars

excellent support from office staff as…

excellent support from office staff as my moving date kept changing, always helpful and understanding. Removal day, the 2 men were great and so helpful and funny kept spirits up despite all the stresses! definitely would recommend them. thank you so much.

13 April 2022
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Karen, Thank you for your 5 star review! We are pleased your move went well and we were able to help with your final move date. I will pass on your kind comments to the crew. Best wishes Rachael

Rated 5 out of 5 stars

Hackworthys were amazing

Hackworthys were amazing! They made our move so easy. We had a full packing service as we are a family of 4 with 4 dogs I just wanted one less thing to worry about and these guys were great. We downsized fron a 4 bedroom 3 story house to a 3 bedroom bungalow. We did some of the move on the Friday and then they came back on the Monday with the main lorry full. That was the best thing we did having it spread out, it gave us a chance to clean and unpack over the weekend before the rest came. I highly recommend them. It was well worth the money and boy did they earn it. Nothing was too much trouble for the office staff either. They were very friendly and their customer service was second to none. Not that I'm planning to move again, but if I did, I would use Hackworthys again.

11 April 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Justine, Thank you so much for taking the time to leave such a great review. I am so pleased that your move went smoothly and I will make sure to pass this on to the crew. Thank you also from the office staff, we were pleased to be able to help with your move. We wish you all the best in your new home. Rachael.

Rated 5 out of 5 stars

Excellent service

Excellent service
Went above and beyond
Many thanks 100% recommend

11 April 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Mr Brown, Thank you for your 5 star review. I am so pleased that your move went well. I will make sure to pass this onto the crew Dan, Marc and Aaron. Best wishes, Rachael

Rated 2 out of 5 stars

The 2 lads that did our removal was…

The 2 lads that did our removal was amazing. However, the reason I'm giving 2 starts is because the lorry wasn't big enough for our house move. Even tho I rang the day before and they said it would be fine. We had to do 10 car trips and 2 van loads in our own vehicles. Which I didn't want to do at all. It was so stressful. We had our buyers waiting for the keys at the door. The day after we had moved we had noticed there was 2 holes in our sofa and a massive dent in my freezer, I don't blame the lads as I believe they was under pressure to get what they could in. Also our marine fish tank, (which is the reason why we want someone to do the complete house move, so my husband had time to sort the tank out) completely died two thousands pounds worth. So we are not best pleased. Its took us this long to write anything as we have been so upset.

29 March 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Laura.

Thank you for your feedback, we are sorry to hear that your move did not go as well as you had hoped. We always strive to ensure that all the effects that have been agreed to be moved by us are loaded and delivered with care and in a timely manner. We are very sorry to hear that this was not the case in this instance, we will ensure that we speak to the crew involved to investigate. Please do contact us directly if you would like to discuss your comments further. We wish you all the best.

Regards Rachael.

Rated 5 out of 5 stars

Extremely pleasant and careful team

Extremely pleasant and careful team. Did the move skilfully with no dramas
Many thanks

29 March 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Mr Pattenden,

Thank you for taking the time to leave a 5 star review. We are so pleased to hear that your move went well. We wish you all the best.

Regards
Rachael

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