Hi there,
We are really sorry to hear how frustrated you’re feeling. That’s never the experience we want anyone to have.
First, we don’t market HabitONE as a guaranteed “smaller waistline” product. We talk about supporting cortisol balance, stress response, and steady energy — which can support body composition for some people — but results vary widely depending on sleep, diet, hormones, activity level, and individual metabolism.
Four bags is a real commitment, and we respect that you gave it time. We are genuinely sorry you didn’t experience noticeable changes. As for customer service, we aim to be transparent and factual — never defensive — so if our tone missed the mark, that matters to us.
If you’re open to it, feel free to reach out directly with your order details so we can review your case again. We’re always willing to look at what happened and make sure everything was handled properly.
Wishing you the very best on your health journey, truly.
The HabitONE Team 💛