Heritage Auctions Reviews 123

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as knowledgeable, professional, and helpful, particularly in guiding them through the consignment process. Reviewers also frequently praise the customer service, highlighting its responsiveness, transparency, and the personalized care received. The quality of the products, especially the authenticity and variety of collectibles, is also a positive aspect for many. However, some people were dissatisfied with the service and pricing. Several customers reported issues with unexpected or hidden costs, particularly regarding buyer premiums and shipping fees, which they found to be excessive. There were also occasional complaints about communication breakdowns, unreceived bids, and a lack of support in resolving issues, leading to frustration and stress for a minority of users.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Product

People report ambiguous experiences with product. Many customers praise the wide selection of items,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professionalism, thorough... See more

Price

Consumers find price to be ambiguous. While some reviewers were pleased with the prices received for their... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the responsiveness,... See more

Based on these reviews

Rated 4 out of 5 stars

I've used Heritage for several years for cards and coins. Their recent increases in buyer premiums are a lot higher than most auction houses, but you know what you're bidding on is authentic.

Company replied

Rated 5 out of 5 stars

I recently consigned a bunch of items with Heritage. They are coming up for auction in January! I am really excited to see my results. My consignment director Nathan has gone out of his way to help me... See more

Rated 5 out of 5 stars

Heritage is a premier marketplace for coins and currency collectors. You will find seldom seen collectibles as well as many middle-of-the-road examples of rare coins. Their expert Sarah Miller... See more

Company replied

Rated 5 out of 5 stars

Jason at Heritage Auction have been a life saver! Communication was thorough and service at every interaction was reassuring. Almost as if I'm being looked after my concern with a degree of care onl... See more


Company details

  1. Auction House

Written by the company

Heritage Auctions is the largest collectibles auctioneer and third largest auction house in the world, as well as the largest auction house founded in the U.S. We are also the undisputed Internet leader in our field, with over 2 million online bidder-members from 195 countries. Auction house for fine art, rare coins, trading cards, sports and entertainment memorabilia, autographs, antique currency, watches and timepieces, comics and comic art, illustrations and so much more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

You can trust HA

I have dealt with heritage for over 20 years as both a buyer and seller of sports cards and memorabilia. For the past two years I have worked with VP Lee Iskowitz and Matt Waggoner regarding a large consignment. These gentlemen are true professionals and have a vast experience with sports cards in particular. You can rest assured that your collection will get the ultimate exposure and you will receive top dollar. I would not trust anyone else in the industry to market my collection that means so much to me.

6 April 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review and your long-time support Doug!

Rated 5 out of 5 stars

had a really good experience with…

had a really good experience with heritage and consignments - - i would definitely recommend

4 April 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review! We’re glad you had a great experience with consignments and truly appreciate the recommendation.

Rated 5 out of 5 stars

the pursuit of perfection

this company is professional and teh experience was fantastic

3 April 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review! We’re glad you had a fantastic experience.

Rated 5 out of 5 stars

As a life long collector of baseball…

As a life long collector of baseball cards it was a difficult decision to sell my collection. I am so grateful I contacted Heritage Auctions and in particular Lee Iscowitz. Lee handle the sale with complete professionalism and was great to deal with. I highly recommend Heritage and Lee if you are considering selling your cards.

9 March 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review! We truly appreciate the recommendation!

Rated 5 out of 5 stars

Heritage

Hello - this testimonial is regarding Ray Farina, who oversaw my Dan Madsen Collection Auction of Abraham Lincoln and Mark Twain memorabilia on March 18th with Heritage.

From the very beginning, Ray was exceptional. Not only did he relate to us every step we would be taking by putting our collection up for auction with Heritage but answered every question I had in a timely manner. When he traveled to our home and warehouse to inventory the collection, he was very respectful and took the time to examine each item and answer any question I had and ask me if I could provide more info on an item. He made sure to let me know when the truck arrived in Dallas with my collection safely. He made sure I was sent catalogs of my sale and even took the time to answer questions when he was on vacation. I know he did several interviews as well on my sale. The staff that worked with Ray were fantastic and he made sure they all answered my requests and questions to my satisfaction.

Ray was exceptional in all areas of the sale of my collection, and I think his careful expertise in the handling of it greatly contributed to its success. I wouldn't hesitate to work with him again should I have another collection to offer.

Best
Dan Madsen

18 March 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review, Dan. We appreciate you sharing your experience working with Ray and are glad the process was handled smoothly from start to finish. Thank you for trusting Heritage with your collection!

Rated 5 out of 5 stars

Very great service and they totally…

Very great service and they totally know how to sell your coins for the best price. I've used them several times and would again.

26 March 2026
Unprompted review
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Reply from Heritage Auctions

We’re glad you’ve had great experiences with our service and appreciate your continued trust. We look forward to working with you again!

Rated 1 out of 5 stars

What a horrific experience

What a horrific experience. I made an offer on a painting, the seller accepted—exciting, right? Well, that’s where it ended. The support and fulfillment from Heritage was the worst I’ve seen in years.

First, they shipped a $4,000 piece of art via USPS without requiring a signature. Are you kidding me? That alone deserves zero stars. The mailman left it sticking out of our mailbox where anyone could have taken it. Thankfully, I saw it on our cameras.

From start to finish, support was terrible. I sent two emails that went unanswered for days.

Then the painting fell into the USPS black hole with no movement. After realizing emails were a waste, I called and spoke to Miles, who said he’d look into it and email me with an update. He never did.

I finally received a response from another rep to the emails I had sent days earlier, telling me the painting would be delivered (after I had already seen the same update that morning on the USPS site). Not helpful in the slightest.

They brag about closing over $2 billion in sales, yet cheap out by using USPS without requiring a signature just to save a buck? I hate to say it, but Heritage absolutely sucks.

24 March 2026
Unprompted review
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Reply from Heritage Auctions

We’re sorry to hear about your experience, this is not the level of service we strive to provide.

We understand your concerns regarding shipping security and communication, and we sincerely apologize for the delays in response and follow-up. This will be addressed internally with our team.

We’d appreciate the opportunity to review your situation further.

Thank you for your feedback,
Heritage Auctions

Rated 1 out of 5 stars

they lied on my Abraham Lincoln and Bicentennial coins

they lied on my Abraham Lincoln and Bicentennial coins along with my no mint Sacajawea coin that is different then the 2010 coin worth a minimum 50,000 dollars for just on error which I had 4 errors on each, they sell stuff that people make for lots of money but rare coins that are no longer in circulation they say have no value

20 March 2026
Unprompted review
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Reply from Heritage Auctions

We take concerns like this seriously and appreciate the opportunity to respond.
After reviewing this matter and the related correspondence, we can confirm that multiple members of our team responded to the inquiries and provided consistent and accurate information. At no point were any coins submitted to or evaluated by Heritage Auctions in person, nor was a consignment arrangement established.
While we understand that expectations may differ, we stand by the information provided in this case.

Rated 5 out of 5 stars

Great Service and Support

Sarah was fantastic at helping understand the value of some items, how they would be processed to get the best price, and how the auction flows happen for these kinds of items. I highly recommend working with Heritage.

19 January 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review! We truly appreciate the recommendation!

Rated 5 out of 5 stars

Authority in the field of Dutch Kingdom coins

Completely free of charges, about 15 special Dutch kingdom coins from my collection were assessed in no time for authenticity, special features and value. The professionalism and experience shone through. In my opinion, Heritage Auctions is the authority in this field worldwide and has, over time, gathered specific knowledge to determine the authenticity or falsity of coins. Highly recommended for everyone!

19 March 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for the review! We’re glad you had a great experience with the evaluation process and appreciate your kind words about our expertise and professionalism.

Rated 5 out of 5 stars

I could not have been happier

I could not have been happier with the results of the work we did with the Antique coins. My contact at Heritage, Jacco Scheper, was a delight to work with. His insights and efficiency were remarkable, and we had fun the entire time. I highly recommend Heritage for any aspect of what they do and manage. They are one of a kind.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Extortionate Postage.

Extortionate Postage.
Charged over $500AUD to have a single comic shipped from the USA to Australia. No option to organise your own freight. No way of knowing what you'll be charged until they take the money from your bank.
If you're overseas and are buying comics etc, go to eBay. Postage is fairly priced.
Heritage is double dipping on profit at the buyers expense. Not customer focused.

25 February 2026
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for your feedback. We understand that international shipping costs can be frustrating, especially for a single item traveling across the world.

Heritage ships internationally using fully insured, trackable services to ensure collectibles arrive safely, and rates can vary depending on value, size, insurance requirements, and destination country regulations.

That said, we always want our clients to feel informed and supported throughout the process.

Our team has reached out to you directly to review your specific shipment and see how we can assist further. We truly value our international collectors and are committed to providing secure, reliable delivery worldwide.

We appreciate the opportunity to address your concerns.

Rated 1 out of 5 stars

There is no feasible way to connect to…

There is no feasible way to connect to this group of modern day thieves. I want to bid on an item. But after what felt like six separate efforts to login and bid, I had to give up.

17 February 2026
Unprompted review
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Reply from Heritage Auctions

Thank you for taking the time to leave your feedback. We apologize about your recent experience with us. Please reach out to us directly at crystalk@ha.com to get more details on your experience. We look forward to further discussion to resolve your experience.

Rated 5 out of 5 stars

Jason at Heritage Auction have been a…

Jason at Heritage Auction have been a life saver! Communication was thorough and service at every interaction was reassuring. Almost as if I'm being looked after my concern with a degree of care only a next of kin would do!

So yes, I can only leave all things positive.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Heritage failed to recieve my bids on…

Heritage failed to recieve my bids on an auction item. My bids were through live auctioneers. They claim it was live auctioneers fault. We live in a digital world. Their explanation was not valid and failed to find out how this happened. Be very careful when dealing with them.

18 January 2026
Unprompted review
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Reply from Heritage Auctions

We’re sorry to hear about your experience. We would appreciate the opportunity to review what occurred in detail. Please contact us directly at 1-877-710-2437 so we can discuss this with you.

Rated 5 out of 5 stars

Logan rocked it

Logan rocked it with helping me navigate some bank wire payment hurdles! Thanks to Logan and HA.com!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Sale of coin collection from the 1960s

I had a coin collection from the 1960s which sat in a safe deposit box for many years. My family encouraged me to sell the coins so they would not be bothered in case something happened to me. At first I contacted Stacks but saw the site for Heritage. Sarah Miller convinced me that Heritage would be a better option to obtain better prices. I brought my collection to NY and Sarah spent many hours cataloging and giving a rough condition appraisal. The coins were then sent to the grading service. Some coins were returned with better grades than I thought and some with less but that is not something Heritage is responsible for. The auctions went well and I got great prices for many coins. The best was the 1909 SVDB which went for 17,000. Grading said it was the 2nd best ever seen. Since I paid 125 in 1966 I certainly was very pleased. Sarah was great thru the whole process and spent all the time needed and promptly answered all my questions. Highly recommend Heritage for any collectibles!

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Heritage offers great arts at auction

Heritage offers great cards at auction. Descriptions are accurate and photos are well presented.

Staff are knowledgeable and extremely courteous.

Deliveries are packaged very carefully and securely, but are sometimes slow.

Lastly, increase in buyer fees is unwelcome and discouraging.

21 December 2025
Unprompted review

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