In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communicatio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Fire door inspection
I needed to book a fire door inspection and Brenton Steenkamp was quick and helpful by booking it on my behalf. I would’ve have given Brenton more stars by unfortunately Haus as a company have delivered a very bad service in all other areas. Id suggest that whichever team is managing my particular block should adhere to the same response times as Brenton.
Thanks.
10 June 2026
Unprompted review
Reply from Haus Block Management
Dear Fionn McManus,
Thank you for your review. We are glad that Brenton was able to assist with your fire door inspection and make the process straightforward. We also appreciate your honest feedback regarding your wider experience and will take your comments on board.
Regards,
Haus Block Management
Great service from Brenton and Haus
Brenton Steenkamp has been extremely helpful. Always professional and responds in a timely manner.
4 June 2026
Unprompted review
Reply from Haus Block Management
Dear Alex J,
Thank you for taking the time to leave a review. We're pleased to hear that Brenton has provided you with a professional and responsive service. We appreciate your feedback.
Regards,
Haus Block Management
Great service -- Brenton Steenkamp was…
Great service -- Brenton Steenkamp was extremely helpful
3 June 2026
Unprompted review
Reply from Haus Block Management
Dear SY,
Thank you for your kind review. We're pleased to hear that Brenton was extremely helpful and appreciate your feedback.
Regards,
Haus Block Management
They are terrible
They are terrible! I keep on calling them and they always have an excuse for not helping me. My account is sitting with a penalty fee for a long time now even though I called them explaining that I have set up a standing order so the fee should be removed. Nobody answers my emails so there is no proof of what they say which is cheeky and works in their favour hence all the excuses over the phone.
3 June 2026
Unprompted review
Reply from Haus Block Management
Dear Mayssar,
We are sorry to hear that you are unhappy with your experience.
We have reviewed the account and can see that the monthly charges were not being settled in line with the account requirements. Where there is any proposed change to how charges are paid, we require advance communication so the account can be reviewed and managed appropriately.
We have no record of prior contact regarding this before our reminder process began. As no response was received following the first reminder, the matter progressed in line with our standard credit control procedure.
The account has now been reviewed and updated. Please log in to your account to view the current position, or contact us directly if you require any further clarification.
Regards,
Haus Block Management
Great Help with My Fire Door Inspection Booking
I recently needed to book an appointment for a fire door inspection and wasn’t sure how to do it myself, so I had been putting it off. Brenton was extremely helpful and made the whole process straightforward. He kindly offered to arrange the appointment on my behalf and was very happy to help throughout. His support made everything much easier, and I really appreciated his friendly and professional approach. I’m very happy with the service and would highly recommend him.
2 June 2026
Unprompted review
Reply from Haus Block Management
Dear Bianca Petrovan,
Thank you for your wonderful review. We are delighted to hear that Brenton was able to assist with your fire door inspection booking and make the process easier for you.
We appreciate your feedback and are pleased that you were happy with the service received.
Regards,
Haus Block Management
Genavieve was very responsive and…
Genavieve was very responsive and helpful in resolving my issues expediently
2 June 2026
Unprompted review
Reply from Haus Block Management
Dear Amy Moore,
Thank you for your review. It's great to hear that Genavieve was able to help and ensure everything was resolved promptly. We appreciate you sharing your experience.
Regards,
Haus Block Management
Portal problems
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in sorting out access today when everything was resolved.
Genavieve responded very quickly and kept me informed.
Haus have only just taken over our development, so hopefully things will go smoothly. The portal now seems to be working and was easy to navigate.
29 May 2026
Unprompted review
Reply from Haus Block Management
Dear M R,
Thank you for taking the time to leave a review. We're sorry to hear about the difficulties you experienced accessing the portal and appreciate how frustrating that must have been.
We are pleased that Genavieve was able to assist and keep you updated throughout. Thank you for your patience during the transition, and we are glad to hear the portal is now working well for you.
Regards,
Haus Block Management
Awful service
They only good in sending unreasonable chargers...
Lift in 8 story building normally broken few times a year for 2-4 weeks and broken agai, but no actions, they not giving any updates, everything as usual...
bin store area normally stinks like public toilet
Front door in to the building often broken, anyone can get in and out...
Electrical cupboards built with combustable materials, but nobody care
BUT!!! If someone trying to do renovation in the appartment, they doing they best to stop it: calling in the middle of the night, sanding LFB, asbestos inspection, local council, etc... but at the same time to isolate electricity in case of emergency you need to go to another floor and dig in cupboard full of asbestos. Even local electrical engineers afraid to open it...
Horrible! Horrible behaviour, Horrible service... try to avoid or change them if possible...
28 May 2026
Unprompted review
Reply from Haus Block Management
Dear Artem Gulenco,
Thank you for taking the time to share your feedback.
We are sorry that you have been dissatisfied with your experience and would like to provide some context regarding the matters raised.
The lift replacement forms part of a wider programme of major works currently underway. We appreciate the frustration caused by service interruptions and continue to work with the appointed contractors to progress the outstanding works and obtain regular updates.
Regarding the bin store, measures have previously been implemented to address cleanliness and access concerns, and we are not currently aware of any ongoing reports relating to odours in this area.
Similarly, we have not received reports of any persistent issues with the main entrance door, although we would be happy to investigate should specific details be provided.
We also take health and safety matters extremely seriously. Where building works are undertaken within individual properties, we have a duty to ensure that appropriate procedures are followed and that any potential risks to residents, contractors and the building are properly assessed. Any requests for information, inspections or supporting documentation are made in line with these responsibilities and applicable regulations.
We take all feedback seriously and remain committed to providing a high standard of service to our residents.
Regards,
Haus Block Management
Great service from HAUS Block Management
I had a very positive experience with HAUS Block Management — the service was professional, efficient, and well handled throughout.
Brenton Steenkamp was particularly helpful, ensuring everything was managed smoothly and clearly communicated. Much appreciated.
Highly recommend.
25 May 2026
Unprompted review
Reply from Haus Block Management
Dear Artur,
Thank you for taking the time to leave a review. It is great to hear you found the service professional and efficient, and that Brenton was able to assist and ensure everything was managed smoothly.
Regards,
Haus Block Management
the staff member Brenton's response is quick
The company always keeps up with its regular checkings. On such an event, the staff member Brenton's response is quick and high quality.
27 May 2026
Unprompted review
Reply from Haus Block Management
Dear Helen Y,
Thank you for sharing your feedback. We’re pleased to hear you have been happy with the service provided and that Brenton has been responsive and helpful when assisting you.
Regards,
Haus Block Management
Lizzane Du Toit is amazing.
Lizzane, I just wanted to say a sincere "Thank You" for all your help, kindness and support over the years regarding my son’s property.
You have always been so approachable, patient, and supportive, and it has genuinely meant a great deal to both of us.
Dealing with property matters can often be stressful, but your willingness to help whenever needed, made such a difference along the way.
It is rare to come across someone who cares so much and consistently goes the extra mile, and I truly wanted you to know how much your efforts have been appreciated.
Thank you once again for everything you have done over the years. We will always remember your kindness and support.
With warmest thanks and very best wishes
Mavis
1 May 2026
Unprompted review
Reply from Haus Block Management
Dear Mavis,
Thank you for taking the time to share such kind and thoughtful feedback.
We truly appreciate your comments regarding Lizanne and are delighted to hear the support and care she has provided over the years has made such a positive difference to you. It’s especially meaningful to hear that her patience, kindness and willingness to help have been so valued throughout your experience.
Thank you again for your warm words and best wishes.
Regards,
Haus Block Management
Ethan Barraclough has been managing our…
Ethan Barraclough has been managing our small estate in central London for over a year now. Ethan is hard-working conscientious and gets things done. He has made a big difference to the standard of management of our small but very complex housing scheme. Ashley Britz, the administrator for the major works team, has also helped get some momentum going for the major refurbishment projects that have been urgently needed for sometime at our site. It is a pleasure to work with both Ethan and Ashley. Their efforts are very much appreciated by the Directors of the Freehold.
25 May 2026
Unprompted review
Reply from Haus Block Management
Dear Alex,
Thank you for sharing your feedback. We appreciate you taking the time to recognise both Ethan and Ashley. It’s great to hear their hard work and support have made such a positive impact, particularly on a complex scheme and ongoing projects. We’re pleased to hear your experience working with them has been such a positive one.
Regards,
Haus Block Management
Terrible services
Terrible services. Very slow to fix issues, inflated costs for no reason, no transparency, terrible communication...Save time, money and stress and use a different building management company.
EDIT: some of the issues are car park gates broken for months with no update (leading to thieves coming in, someone came to fix them and within two weeks they are broken again), Haus increasing their admin fee this year by 900% without any explanation, Haus not providing the 2024 accounts to the new managing company, ...
19 May 2026
Unprompted review
Reply from Haus Block Management
Dear Anais,
Thank you for taking the time to share your feedback. We are sorry to read that you have been left with this perception of our service.
As your review does not reference any specific development, matter, or interaction, we are unfortunately unable to investigate the concerns raised in detail. We take feedback seriously and remain committed to providing transparent communication and support to residents.
Should you wish to discuss any specific concerns further, please contact us directly so that we can review and investigate the matters raised.
Regards,
Haus Block Management
Unprofessional management
Extremely unprofessional management of an essential service outage affecting around 100 flats, including vulnerable residents.
Hot water restoration deadlines were missed, communication was inadequate, and the issue is continuing into a bank holiday weekend. This is not an isolated incident, raising concerns about planning, contingency management, and whether lessons are being learned.
We were told residents have no ability to change the managing agent despite repeated service failures, which makes accountability even more important.
The standard of service falls below reasonable expectations.
22 May 2026
Unprompted review
Reply from Haus Block Management
Dear Telis Mu,
As we could not locate your details on our system, we used the platform’s function to request more information, however, we have not received a response.
We would encourage you to contact us directly should you wish to discuss the matter further.
Regards,
Haus Block Management
Genavieve Williams is amazing
Genavieve Williams is amazing, she was very quick to assist me and resolve my query. However, my overall experience with HAUS has been quite disappointing. Before Genavieve stepped in, none of my emails were answered for several days, and all their correspondence arrives a month later than is dated, making it obsolete, such as the information about the general meeting in April arriving in May.
4 May 2026
Unprompted review
Reply from Haus Block Management
Dear Valeria,
Thank you for sharing your feedback. We’re pleased to hear Genevieve was able to provide support and help bring the matter to a resolution.
Regards,
Haus Block Management
Useles managing agent
Useles managing agent - does not fix any real problems, slow to respond and overcharges on service charge every time.
22 May 2026
Unprompted review
Reply from Haus Block Management
Dear Boby,
We are sorry that you feel this way. Following your review, we requested further details to understand and investigate the concerns raised, however, we did not receive a response.
The statements made are broad in nature and do not provide sufficient information for us to identify the property or specific issues being referred to. As a result, we have been unable to investigate the concerns raised.
We take feedback seriously and would welcome the opportunity to review any genuine concerns should you wish to provide further details directly.
Regards,
Haus Block Management
Very helpful
22 May 2026
Unprompted review
Reply from Haus Block Management
Dear Elijah,
Thank you for sharing your feedback. We appreciate you taking the time to leave a review.
Regards,
Haus Block Management
I've been trying to access the portal…
I've been trying to access the portal for months with no luck, Genavieve helped to sort out the problem and get me logged in. Thank you
21 May 2026
Unprompted review
Reply from Haus Block Management
Dear Marion Sumner,
Thank you for sharing your feedback. We’re glad Genevieve was able to assist and help get this resolved for you.
Regards,
Haus Block Management
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
I had a really positive experience thanks to Genavieve. She reached out proactively and took the time to pull together all the documents I needed, which I genuinely appreciated. She was organised, helpful, and made the whole process much easier than I expected.
A small thing on her side, but it made a big difference on mine. Thank you, Genavieve.
21 May 2026
Unprompted review
Reply from Haus Block Management
Dear Joanna Jewitt,
Thank you for sharing your feedback. We appreciate you taking the time to leave such thoughtful comments. It’s wonderful to hear Genevieve was able to support you and make the process as smooth as possible.
Regards,
Haus Block Management
Fair Practise
They conduct AGM for NSQ and break rules of not recording AGM, and they also open about request for not recording is from NSQ board. Seems Board members are controlling HAUS. Did Board and HAUS voilated the Company's Articles of Association ?. During AGM, leaseholder requested meeting to be recorded and HAUS didnt do it. Unfair practise and leasholders questions were ignored. Leaseholders emails are being ignored. HAUS is refusing to relect Board Members, also refusing to call EGM.
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear Informer,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience.
Haus attended the AGM in its role as managing agent and acts in accordance with instructions provided by the Board Members, who are our client, in relation to the management and administration of the development. Matters relating to governance processes and meeting arrangements are subject to specific procedures and requirements.
We appreciate that views may differ and value all feedback received.
Regards,
Haus Block Management
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