Gyroorboard Reviews 

68
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the electric scooters and bikes are easy to assemble, ride smoothly, and are wonderful for taking pets along on fun outdoor trips. Consumers also appreciate the convenient design, noting that the vehicles are simple to transport, feature helpful adjustable parts, and provide reliable battery performance during daily use. Some reviewers were not happy with order issues, stating that shipments arrived late or included incorrect items without proper communication. Additionally, a few people mentioned experiencing poor customer service responses and frustrating, unresolved technical problems like unexpected battery malfunctions.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers express great satisfaction with fast... See more

Quality

Customers had mixed feelings regarding quality, with some reviewers praising the well-built design, durable... See more

Customer service

People report ambiguous experiences with customer service, sharply divided between praise and frustration.... See more

Order

Reviewers express deep dissatisfaction and frustration regarding their order experiences, highlighting severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy with my Gyroor C1 Pro. It could have a little more power for inclines but for most of what I will be using it for it does what I need. Shipping was quick, approximately 1 week after or... See more

Rated 5 out of 5 stars

Thank you Gyroor after a small problem to start with this was quickly resolved and im very thankful for your response ,we now have 2 C1plus scooters for which serve our needs perfectly to carry our sm... See more

Company replied

Rated 5 out of 5 stars

Gotten a flat inner tube on my electric scooter and I emailed support about where to get a replacement. Same day response to links on their website to both outer tire and inner tube for me. Great cust... See more

Rated 5 out of 5 stars

I have bought a total of 5 X2 scooters in the spay 2-3 years and the first one is still going strong, as they all are. They get used a LOT! I just now had a tire “pop” (not sure how) and ordered a new... See more


Company details

Written by the company

GYROOR Limited is a leading integrated provider of smart short-distance mobility solutions.We are excited to announce the launch of a true industry breakthrough at your upcoming show: the C-series, the world’s first lightweight smart e-scooter designed specifically for transporting pets—both dogs and cats. For years,convenient travel with pets has remained an unresolved global need.Leveraging patented technology and deep user insight,Gyroor has seamlessly merged short-distance mobility with pet carriers,solving the“last-mile”challenge for pet owners worldwide. As the pioneer of this category,the C-series has gained over 100 million organic social media views globally,thanks to its innovative design,strong safety, and sleek aesthetics.


Contact info

3.1

Average

TrustScore 3 out of 5

68 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(68)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Terrible product and customer service

I purchased the Gyroor Scooter for a Christmas present in December of 2023. Within six months the back tire went flat three times. We changed out the 2 inner tubes that were provided and on the third flat, we just went and bought a new tire. Two months later, the front tire is flat. This is a scooter that was bought to ride a short distance to and from the community mailboxes. This is not a scooter that was taken all over the place. Then starting in November as we were coming up on one year, it started cutting off and leaving you stranded after showing a full charge. It would just STOP and then not move. However, if you waited 20 minutes it would start again and then cut off after just several minutes of riding again. My issue is that upon reaching out to their customer service department, I got an immediate response and they asked a few questions. Then after I answered, they have just ghosted me. I feel like they absolutely DO NOT care about their customers. They have never gotten back to me even after a second and third attempt to get some assistance. The product reliability was questionable from the start as we could not keep a tire inflated almost from the beginning. The most disappointing part is that after contacting them, they could care less whether we were provided with any assistance or guidance as to what could be done. I will never recommend or purchase Gyroor products again. Beware, unless you have money to burn, product is mediocre at best and customer service is nonexistent. Shame on your Gyroor.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Bringing Pets

This scooter is lighter than I expected, which is perfect for taking my dog for a ride. It's going to be so much fun!

27 July 2024
Rated 5 out of 5 stars

Package arrived right on time for my…

Package arrived right on time for my sons birthday! And his favorite present! We ride our scooters everyday. We get lots of compliments of how cool our scooters are especially my sons with the led changing lights! Very good quality as well.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible product, do not buy

Paid 299 + tax and worked for 3 weeks. What a disappointment for my 11 years old son. Since it broke, I had to give him reassurance that life is worth living.

With sadness, I will go to another manufacturer to make him enjoy life again.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM GYROOR

If I could rate them a 0, I would. Purchased a scooter for our son’s birthday in the beginning of June. On June 18th, we tried calling them and emailing them asking for a refund because the scooter stopped working. They took 5 days to respond saying they would send us a throttle that we could replace ourselves. Although this was not what we wanted, we agreed for them to send it. We STILL have not received the part and we’ve sent two emails to follow up with no answer. DO NOT BUY FROM THIS COMPANY!!

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Do NOT do business with them. They will send you garbage product and never refund you. Buy American, that is what I get for trying to save money. This is a Chinese company that doesn’t respect Americans. I have to select at least one star, they are really in the negative star category. GARBAGE!!!

4 July 2024
Unprompted review
Rated 1 out of 5 stars

No answers

No answers. Payed 250€, got no shipping notification and I asked for information by german and US E-Mails and also by the contact form on the Website. But no feedback. Dont know if I will get my Money Back.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

this company has not returned money for…

this company has not returned money for more than a month, does not answer calls, does not respond to emails, it feels like this company is completely fake, be careful with online purchases from this company.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Terrible product and customer care

With in 3 months the hoverboard motor and mother board both got damaged. Tried to reach the customer care on both via email and phone multiple times , Phone always connects to voices mails after few ring sounds and the emails they never respond back. Don't buy this product and loose your hard earned money

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Gyroor battery warranty

I purchased a Gyroor eBike. Unfortunately, the battery failed after a few months of usage. Clearly defective, I contacted Gyroor and after a few short (and reasonable) exchanges, was given a new battery.

I have zero complaints about the eBike itself. One of my work mates has a slightly larger eBike and has had no issues with his.

Given that the decent product and customer service experience, I would not hesitate in purchasing from this company in the future.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Purchased 3 hoverboards for Christmas…

Purchased 3 hoverboards for Christmas 2023. After the first use 1 wouldn’t reset and only spins one way. After another week a second board is doing the same. Have contacted them through their email displayed on their page 5 times and still have not received an answer. Very costly and disappointing. Will never shop with them again and will encourage others to do the same. Absolute zero customer service. Boards are still under warranty but with no contact with the company I don’t know where else to turn to. I would give zero stars if I could.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

G2 hoverboard would not connect to app

G2 hoverboard would not connect to app, customer service terrible lots of other people with same issue. Avoid buying products made by this company imo.

24 December 2023
Unprompted review
Gyroorboard logo

Reply from Gyroorboard

Sorry for the inconvenience caused. We have updated the app. You can try re-downloading and try to connect again. It should be able to connect successfully.

Rated 5 out of 5 stars

The look is beautiful!

Received my scooters yesterday, I purchased 2 ,the black one for me and the purple one for my wife. The look is beautiful and my wife loves it. The frame is sturdy, the headlight is very bright, has a brake tail light, and the ride is smooth and safe. Recommended!

22 September 2023
Rated 5 out of 5 stars

Great

Bought this attachment for my grandson, Hoverboard and it works just as described. It's easy to install and the ride just got a lot more fun. He likes it!

18 October 2023
Rated 5 out of 5 stars

Convenient and Safe

I bought this escooter for my dad because he can't drive. He can ride this electric scooter to go shopping. It only takes 10 minutes. It's really convenient and safe.

15 September 2023
Rated 5 out of 5 stars

Great!

As a student who just went to college, I bought this scooter specially. I can put my school bag directly in the basket, the pedals are very wide, the center of gravity of the scooter is low, and it is very comfortable to ride.

19 September 2023
Rated 5 out of 5 stars

Recommend the C1 escooter to anyone

Love this scooter, my first time riding a scooter so had to practice learning how to ride it haha! But it seems easy to learn, even though I'm over age 55. The escooter has a low center of gravity and wide pedals, making it very comfortable to ride. I will recommend it to my family and friends.

21 September 2023

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