As a new gym member for my pilates classes to lose the weight my devil children put on me (husbands are useless, am I right ladies haha!!). It boosts my confidence infinitely and I would recommend for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support agent was very helpful and informative, but I’m concerned about the pattern here. This is now the second order in a row where a mistake happened: first receiving the wrong item, and now my... See more
Company replied
Customer service was great. They helped send me a replacement package when my first package was returned to sender due to an invalid address (I tried shipping to a Canada Post PO Box). I haven’t tri... See more
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I bought a backpack that I really liked. Unfortunately one of the buckles snapped on its own after a couple of months of normal use. I contacted customer support to explain the situation, and the ex... See more
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Company details
About Gymshark
Written by the company
We’re Gymshark. We exist to unite the conditioning* community.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
Contact info
GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
- support@gymshark.com
- gymshark.com
3.5
Average
42K reviews
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Fast delivery and good quality items
8 September 2026
Reply from Gymshark
Thank you so much for your lovely review! 💙 We’re so glad to hear your order arrived quickly and that you’re happy with the quality of your items!
Reply from Gymshark
Hey,
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Thanks,
Gymshark
Reply from Gymshark
We appreciate you taking the time to leave a review! It’s great to know you had a smooth and positive experience shopping with Gymshark. Thanks for your support 🙌
Although I had some issues with…
Although I had some issues with delivery, Gym shark were quick to rectify the issues and sent out a replacement order via express delivery. I was very happy with the customer service and the products that I’ve ordered with gym shark in the past.
8 September 2026
Unprompted review
Reply from Gymshark
Hello there,
My name is Shaz and I am a Customer Experience Executive here at Gymshark.
Thank you for taking the time to share your feedback about your recent experience with us and how likely you are to recommend Gymshark to a friend.
So glad we solved the issue for you. We really appreciate the support 🦈
Reply from Gymshark
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon. 💙
Sorted me out when the courier wouldn't
My order got stuck in Madrid after a missed delivery, then sat in a DHL depot for over a week with no scans and no way for me to get it back, and as the recipient I'm not the courier's customer, so nobody would tell me anything. Not Gymshark's doing, but it left me stranded.
Where they came good was the follow-up. Erwin on their support chat gave me a straight answer instead of a runaround: a specific date, and a clear commitment that if the tracking still hadn't moved by then, they'd treat the order as lost. When that date came, they did exactly what they'd said they would — offered a replacement straight away, no argument, no making me prove anything.
Being told plainly what will happen and when, and then having it actually happen, is rarer than it should be.
Thanks Erwin and Jason!
8 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you so much for taking the time to share your experience!
We’re so glad to hear our support team were able to provide clear communication and make the situation as smooth as possible once it was clear your order wasn’t progressing.
We really appreciate your patience and understanding, and we’ll be sure to pass your kind words on💙
Thanks,
Gymshark
I placed an order with gymshark for 13…
I placed an order with gymshark for 13 items, it was delivered by Evri with only 3 items the parcel was clearly tampered with as it had been re taped closed. They have no phone number to be able to complain or reach anyone and their chat service does not reply at all and leaves you waiting for ages , no reply to e mails , and i have no idea now how i go about trying to recover the money i spent or get my items sent to me again as no one at Gym shark will talk to you either over chat or e mail
8 September 2026
Unprompted review
Reply from Gymshark
Hey Heather!
Thank you for taking the time to leave us feedback. We're sorry to hear about this.
Could you please email our support team at support@gymshark.com? You'll receive an automatic email from our Gymshark bot, requesting your order details for data protection purposes. Please ensure you reply to this email as this will forward your request to a member of our Support Team, who will then help resolve your issue.
Thank you.
It was very helpful and the people was…
It was very helpful and the people was very nice
7 September 2026
Unprompted review
Reply from Gymshark
Thank you for your review! We’re so glad to hear you found the support helpful and our team friendly 💙
They have an excellent customer service…
They have an excellent customer service team that is always ready to find the best way to help us.
I am very grateful.
8 September 2026
Unprompted review
Reply from Gymshark
Thank you so much for your kind words! We’re really happy to hear our Customer Support team was able to help and that you had such a positive experience with us 💙
Terrible Delivery
Clothing is good. However, delivery of products is terrible. It takes way too long to get my items. They are so quick in taking your money but slow to get you your product. Most likely the last time I order from Gymshark. It says 5 business days but I won’t get the product until 10 days after. Literally stated on their website.
8 September 2026
Unprompted review
Reply from Gymshark
Hi,
Thanks for taking the time to share your feedback.
We’re really sorry to hear that your experience shopping with Gymshark didn’t meet your expectations. This isn’t the experience we aim to deliver, and we appreciate you bringing it to our attention.
If you have any further questions or feedback, please let our Support Team know at support@gymshark.com!
Thanks,
Gymshark
The efficient service & problem solved…
The efficient service & problem solved in 30 minutes & replacement being sent out express delivery,Tha k you
8 September 2026
Unprompted review
Reply from Gymshark
Thank you so much for your lovely feedback! 💙 We’re so glad we could get everything resolved quickly and arrange your replacement with express delivery. We really appreciate your kind words!
Great quality products from a well…
Great quality products from a well established name in sporting and athletic circles. Items arrived within 24 hours of ordering, well packed and in perfect condition.
I did receive an incorrect item on this occasion, but the gymshark customer team dealt with the issue promptly and professionally.
7 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks for the kind words! We’re glad your experience with Gymshark lived up to your expectations. Hearing this feedback really motivates our team to keep improving.
Thanks,
Gymshark
I am so sick of gymshark!!!
I am so sick of gymshark!!!
I have placed multiple orders and have been a customer for the past 4 years.
As of late the quality of gymshark has landed completely in the gutter.
Several of my orders have taken months to arrive and after filing several complaints I am met with nonchalant staff who informs me to merely wait until they ultimately decide to cancel my order.
This has happened on multiple occasions. Save yourself the time and the money because they just aren’t what they used to be.
3 September 2026
Unprompted review
Reply from Gymshark
Hi there,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience shopping with Gymshark didn’t meet expectations. This isn’t the experience we aim to deliver, and we appreciate you bringing it to our attention.
Thanks, Gymshark
Delivery issue
Evri didn't deliver my parcel but when I contacted gymshark, they sent me my replacement the next day.
5 September 2026
Unprompted review
Reply from Gymshark
Hey there,
Thanks so much for taking the time to leave a review.
We're sorry to hear you didn't receive your parcel. However, we're so glad our team managed to sort this for you.
Hearing this feedback really motivates our team to keep improving.
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Thanks,
Gymshark
Great customer support, but persistent fulfillment issues
The support agent was very helpful and informative, but I’m concerned about the pattern here. This is now the second order in a row where a mistake happened: first receiving the wrong item, and now my package was loat. While Gymshark’s team is always great about providing refunds or replacements, back-to-back errors make me hesitant to order again.
7 September 2026
Unprompted review
Reply from Gymshark
Hey, we’re sorry to hear about this. Providing a great shopping experience is really important to us, so it’s disappointing to learn that we fell short on this occasion. Thank you for highlighting this, your feedback has been shared with the relevant team.
Thanks, Gymshark.
"In My Gym Era"!!
As a new gym member for my pilates classes to lose the weight my devil children put on me (husbands are useless, am I right ladies haha!!). It boosts my confidence infinitely and I would recommend for my walking netball ladies, we must "locked in" and "cook"!! Leggings can have seams come undone inside sadly, but apart from that they are amazing!
6 September 2026
Unprompted review
Reply from Gymshark
Hey Linda,
Thanks for letting us know, we’re really sorry about this. Our team’s here to help get things sorted for you, so if you haven’t already, please reach out to our Customer Support Team. You can do this via the chat widget on our website or through the support section in our app.
Thanks,
Gymshark
Reply from Gymshark
Hey Minoli,
Thanks for the kind words! We’re glad your experience with Gymshark lived up to your expectations. Hearing this feedback really motivates our team to keep improving.
Thanks,
Gymshark
I got helped fast when i had a short…
I got helped fast when i had a short which was defect, within 10 minutes i had a response that a new short would be send my way with urgency!
7 September 2026
Unprompted review
Reply from Gymshark
Hi there,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Thanks, Gymshark
I paid for Next Day Delivery every…
I paid for Next Day Delivery every time, but each time my order took 3 days to arrive.
7 September 2026
Reply from Gymshark
Hey Anna,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience shopping with Gymshark didn’t meet expectations. This isn’t the experience we aim to deliver, and we appreciate you bringing it to our attention.
Thanks,
Gymshark
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