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GYM SETS LTD Reviews 

3,818
•
TrustScore 3 out of 5

3.2

Fitness Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 3,584 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality of the products, finding the equipment well-made and durable. Many also experienced fast delivery and efficient service, with some orders arriving sooner than anticipated. Positive interactions with the support team were noted by several people, who found them responsive and helpful. However, some people were dissatisfied with various aspects of their orders and customer support. A number of consumers reported receiving incorrect, damaged, or missing items upon delivery. Persistent issues included significant delays in receiving orders or items not arriving at all. Many reviewers also described poor customer service, citing slow responses and difficulties in resolving issues or obtaining refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, durability, and... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as ease of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as commercial... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

UPDATE 17/7 The unit being completed has revealed it's excellent quality, at least early on. I stand by my earlier frustration, but there has been a lot of follow-up to put things righ... See more

Company replied

Rated 2 out of 5 stars

Received 3 collars instead of 4 I read the reviews after receiving the missing item and by the looks of it I'm not the only short changed. Also from the reviews I see long waits for replacements,... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

Ordered a tree with Hex dumbbells and a workout bench. Fantastic value but no scrimping on quality. The tree base was faulty, but first class communication and a prompt replacement soon put it right.... See more

Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.

Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,818)

3,573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exceptional service

I purchased the adjustable dumbbells and I'm very happy with the quality and price. The delivery was even faster than the estimated dates and the service has been exceptional. Highly recommended.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic small business

The adjustable dumbells I ordered from these guys arrived quickly and safely. I am more than happy with the quality and functionality of them and I found the website very professional and easy to use.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the 60kg set and a 7ft Olympic…

Ordered the 60kg set and a 7ft Olympic barbell. After looking around for the last week or so Gy Set turned out to be the cheapest, and best with regards to delivery speed, Ordered on Tuesday 30th and both items arrived by the Thursday. Really good quality on both items and have enjoyed using them. I'll definitely order again when the time comes and can't recommend them enough

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Rowing Machine

The process of ordering was simple and easy to understand.Delivery was prompt and with in the delivery window.

The product compliments my other gym equipment.

It was easy to put together and instructions were easy to follow.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Sam from the company

Sam from the company , sent me an email ask what I thought about the product and the delivery.

There only a small company and it's nice that they adopt same a personable approach.

Thoroughly recommend Gym Sets Limited. The kettle bell I bought was good quality and a good price.

4 July 2026
Unprompted review

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