GymRoom.com Reviews 52

TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Delivery is terrible, custom charges they don't tell you about, customer service is absolutely awful, they don't get back to you and they ripped me off with their mystery box offer. It was supposed to... See more

Rated 3 out of 5 stars

Ordered this Athletic Support on 20th August, it was received on 16th September, after some emails chasing! I opened the box 2 days after receiving it and found that it looks like it had been returne... See more

Company replied

Rated 3 out of 5 stars

I ordered products from this company and they were dispatched quickly and efficiently. When we got the products they were exactly as described. Unfortunately, GymRoom use DX Couriers who fail... See more

Company replied

Rated 1 out of 5 stars

Unbelievable. One item purchased, emails and text sent to me saying item had been dispatched, then the delivery turns up and I get a water bottle...I ordered an exercise bike! This is the WORST comp... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Store

About GymRoom.com

Information provided by various external sources

Welcome to GymRoom.com

GymRoom.com is a brand spanking new concept that brings you the best fitness products on the market at the most competitive prices possible.

We offer a wide range of both commercial and home gym products from cardiovascular equipment, weight training aids and sports specific products such as Boxing and MMA wear.

Whether you are looking for equipment or information through our all new performance portal, GymRoom.com is your one stop shop for all of your training needs.

At GymRoom.com we offer a fantastic buy now pay later scheme with 0% finance, free delivery on all cardio machines over £100 and free delivery on all accessories and nutrition products over £65


Contact info

2.2

Poor

TrustScore 2 out of 5

52 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good quality products delivered on time - what's not to like?

Very competitively priced kit with goodies thrown in for free and delivered on time. Really pleased and will definitely use GymRoom again.

2 October 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Hello Gerry

Thank you for taking the time to review our services and we are pleased to hear that you are satisfied with the products ordered with us.

Should you require any further assistance with your order or any orders in the future please don't hesitate to call or email us, we will be happy to assist.

Best Wishes

The gymroom Team

Rated 4 out of 5 stars

I complained and my feedback was dealt with straight away

I'm very happy that Gym Room has listened to my complaint and rectified it. Thank you for looking into it Lee. I'll feel comfortable to use this site again.

26 September 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Good Morning,

I have sent you an email this morning addressing this issue, please read it and respond to me at your earliest convenience and I will take the appropriate action.

Thanks

Lee
GymRoom.com

Rated 1 out of 5 stars

No speaky?

Ordered a bracket for hanging a punchbag.

In the picture there were bolts accompanying the bracket. After ordering the item I sent an email asking if the bolts were definitely supplied as I would have to get the bolts for the bracket arriving else where.

I was told that they would be supplied.

I received my order on the 4th and there were no bolts to be seen.

I sent an email explaining that no bolts had been supplied.

I got a reply back on the 4th from the guy that sent me the email telling me that the bolts would be supplied and he said he would "look into it".


I sent a reply to that saying "OK.." On the 9th..

Still haven't heard a thing

15 September 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Good Afternoon,

I have sent you an email regarding this issue today, please review this and get back to me.

Thanks

Lee
GymRoom Team

Rated 5 out of 5 stars

Excelent

Really friendly staff and very knowledgeable on here products! Quick delivery and one happy customer :-)

20 August 2014
Unprompted review
Rated 5 out of 5 stars

On the ball!!!

Although my order won't be in until the beginning of August, I have been updated every step of the way, I have been very impressed with the service I have received so far. I would definitely recommend Gymroom to everyone I know.
Thank you again!
Just to update, My order was delivered today, earlier that promised!!!
Thank you again to everyone at Gymroom xxx

24 July 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Thank you for the kind review, we do our best to provide good customer service I'm very glad that we have been able to.

Lee

GymRoom Team

Rated 4 out of 5 stars

Recommend Gymroom

I would highly recommend Gymroom,

After appalling customer service from the manufacturer BH , Lee from Gymrooms customer service dealt with BH and was excellent he worked with me every step of the way to reach a suitable conclusion.pity the manufacturer didn't have the same attitude as the Gymroom.

17 July 2014
Unprompted review
Rated 5 out of 5 stars

Great business, great product

Bought a kettlebell to get in shape for my upcoming wedding. Was the cheapest around by far at GymRoom. Arrived quickly (despite the delivery guy moaning about carrying it up some stairs) and it was refreshing that it was just delivered in it's box rather than loads of packaging.

Will use this company again. Great stuff.

11 July 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Hi there Kirsty, thanks for the great review and enjoy the kettlebell.
Be sure to let us know how you get on and have an ace wedding!
Also, check out our performance portal (on the website) where you can find some great kettlebell workouts for women.

Come back soon!
GymRoom.com

Rated 5 out of 5 stars

Excellent and speedy service, thanks guys ;)

Order process was painless and the kettle bells I ordered arrived the following day even though I hadn't paid any extra for fast delivery

10 July 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Hey there Seb, cheers for the great review and enjoy the kettlebells. Check out our performance portal (on the website) for some great kettlebell workouts!

GymRoom.com

Rated 3 out of 5 stars

Kettle Bells

Good company to deal with but their delivery service is bad. Was meant to sign for delivery but they left it within my neighbours garden and then the neighbour went away for the week end so it was 5 days before I received my delivery.

9 July 2014
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I purchased a barbell from you. You advertised on the website free towel etc with every purchase. I phoned you up. The guy said I was not entitled but he would send them to me. Guess what that did not happen. Your website said on all purchases not that over a certain amount . So when someone said they would send them I believed them. Silly me. So at present I would not recommend them for anything.

28 June 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Good Morning Robert,

I am sorry that you did not receive your towel, as stated in my email to you earlier I have dispatched that for you today and hope that this will resolve the missing towel issue. If I can be of any further assistance please let me know.

Lee
GymRoom Team
-----------------------------------------------------
Update: Customer has since been sent the free towel and water bottle, I have attempted to contact to see if he is happy now but he does not respond.

Lee
GymRoom Team

Rated 4 out of 5 stars

Efficient

Quality product to my door.

20 June 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Good Aftenoon,

Thanks for taking the time to write your review we appreciate your feedback and hope that you'll use our services in future.

Thanks

Lee
GymRoom Team

Rated 5 out of 5 stars

Reliable and quick

Very reliable, kept us fully informed on progress of order. Arrived when promised. We have used this site before and will definitely use it again. Highly recommend. The exercise bike is great.

9 June 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Thanks for the review Lindsey! Be sure to check back soon for new offers and deals!

GymRoom.com

Rated 5 out of 5 stars

treadmill

very good service

28 May 2014
Unprompted review
GymRoom.com logo

Reply from GymRoom.com

Hey there David, thanks for the review. We hope you love your new treadmill!

GymRoom.com

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