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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery service, noting that products arrive quickly and are well-packaged. Many people also highlight the excellent customer service and the helpfulness of the staff, who provide good advice and resolve issues effectively. The overall ordering process, from website ease to communication, is consistently described as seamless and satisfying. Consumers are also very happy with the quality of the products and the competitive pricing. Some people specifically mentioned the quick resolution of delivery issues, such as a replacement being sent out immediately for a defective item or confusion over delivery charges being swiftly corrected.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Service

Clients share positive opinions on service. Many reviewers highlight the quick, efficient, and helpful... See more

Order

Users describe positive interactions with order. Many customers praise the easy ordering process, good... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more

Rated 5 out of 5 stars

Ordered a pole saw and so an unusual shape for delivery. I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition. A big sh... See more


Company details

  1. Arborist and Tree Surgeon
  2. Farm Equipment Repair Service
  3. Farm Equipment Supplier
  4. Landscaping Supply Store
  5. Lawn Mower Repair Service
  6. Lawn Mower Store

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Britain to the Rescue

I had to look all the way to Great Britain to get a part I needed for my business. Not only did Gustharts have what I needed, but shipped it to Illinois within a week. Plus, the shipping was cheaper than shipping in my own country... Yes, to ship something in Illinois would cost more than from Great Britain...

Thanks, Gustharts

3 October 2024
Rated 5 out of 5 stars

A very good service

Needed two batteries for our Stijl hedgecutters urgently when it became apparent the old ones were worn out. With the ‘garden maintenance’ team kicking their heels, a fast delivery was crucial.
Phoned Gustharts as the batteries were well priced and they offered next day delivery; they couldn’t have been more obliging: Batteries ordered at 13.18; they had been dispatched by 13.38 and arrived early the following day (travelling a distance of 357 miles).
A very good service.

16 September 2024

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