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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpful and friendly staff who provide great advice. Many appreciate the competitive pricing and the wide selection of products available, often finding items in stock that are hard to locate elsewhere. The ordering process is consistently described as easy and efficient, with good communication throughout. People are also very satisfied with the delivery service, which is often praised for being fast, prompt, and reliable, with items arriving well-packaged and in pristine condition. Reviewers frequently mention that their orders arrived on time, even for international deliveries. Some customers also noted the company's quick response to issues, such as arranging replacements for defective items or resolving delivery charge confusion.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the products,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and friendly... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price. Customers consistently report finding the best and most... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more

Rated 5 out of 5 stars

Ordered a pole saw and so an unusual shape for delivery. I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition. A big sh... See more


Company details

  1. Arborist and Tree Surgeon
  2. Farm Equipment Repair Service
  3. Farm Equipment Supplier
  4. Landscaping Supply Store
  5. Lawn Mower Repair Service
  6. Lawn Mower Store

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gustharts are absolutely fantastic

Gustharts are absolutely fantastic.
They’re very helpful. Have all the stock I need to keep my business going and their prices are the best I’ve seen

Thank you again!

30 May 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for leaving us an absolutely brilliant 5-star review! We're thrilled to hear you find Gustharts fantastic and that we're so helpful. It's wonderful to know we have all the stock you need to keep your business going and that our prices are the best you've seen. Your feedback is incredibly valuable and helps us continue to provide top-notch products and service. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Sent my order our with no qualms after…

Sent my order our with no qualms after i forgot to change it to a delivery rather than a pickup. Great prompt service

29 May 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for leaving us a brilliant 5-star review! We're so pleased to hear about your positive experience with Gustharts, especially that we could promptly sort out your order for delivery even after your initial pickup selection. We pride ourselves on great, prompt service and ensuring our customers have a smooth experience. Your feedback is incredibly valuable and helps us continue to provide top-notch service. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great Service

This company was the only place that had the part I needed for my leaf blower in stock. Delivery came very swiftly and I was kept well informed of the delivery times and dates. I would definitely order from Gustharts again when the time comes to replace any of my equipment.

29 May 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that Gustharts was the only place you could find the part you needed for your leaf blower. It's wonderful to know that our swift delivery and clear communication regarding times and dates met your expectations. We truly appreciate your trust in us and look forward to helping you again when you need to replace any of your equipment!

Rated 5 out of 5 stars

Very pleased thanks good quality…

Very pleased thanks good quality product and service thanks 👍

11 June 2025
Unprompted review
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for your fantastic 5-star review! We're so pleased to hear that you are "very pleased" with both the quality of our product and our service. Your positive feedback means a lot to us and encourages our team to continue providing the best possible experience. We truly appreciate your support!

Rated 5 out of 5 stars

You are buying from real people here

You are buying from real people here, not a faceless machine. Very speedy service. Very helpful service. Great products

30 May 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for your fantastic 5-star review! We're so pleased to hear that you feel you're buying from "real people" here, and that you experienced our very speedy and helpful service, along with great products.

Rated 5 out of 5 stars

Rapid service

Rapid service, accurate and fast communication for updates with my order

Genuine ‘can do’ attitude and real sense of wanting to help - this makes for superb customer service underpinned by trustworthy and professional staff

Top work from the Gustharts team

28 April 2025
Rated 5 out of 5 stars

Excellent Service

This was my first time using Gustharts and everything went smoothly. Overall I received an excellent service. Received notification when product was dispatched and it arrived really quickly after that - very pleased.

28 April 2025
Rated 5 out of 5 stars

Excellent throughout

Excellent throughout. Great price, fast delivery and great comms throughout. Couldn't ask for anything better. Thanks Gustharts.

29 April 2025
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Having ordered 2 items this week from Gustharts we are more than happy with this company. Reasonable priced items, well packaged.
Would Recommend

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company and customer service

Great response to a query regarding stock returned and replaced. Such a quick response with the refund/replacement that I forgot it had been delivered! The way the staff member (Daniel) dealt with my issue was fantastic, I will definitely use this company again.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Gustharts never fail to help

Gustharts never fail to help me with my Stihl equipment. Just bought an attachment and safety glasses for my new strimmer. Chris was extremely helpful and prices were great.
I have spoken to other Stihl dealerships this morning but none were as helpful as Gustharts. You are a great company, polite, friendly and really really helpful staff. Thank you again, Chris. Definitely best Stihl dealership in UK.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

We now have 3 Protos chainsaw helmets…

We now have 3 Protos chainsaw helmets in the family! Great product, well made, durable, easy to don and doff. It is very nice to have a reputable retailer that is easy, efficient and good value to work with. Gustharts brings quality products to the attention of American customers. Believe that real Americans value reputable services all over the world. We shop with you as friends. Please excuse our current moron in chief, should clear the rub age out with the next election cycle! Sorry for politics but the business and merchandise is first class. Thank you.

6 April 2025
Unprompted review

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