Guruwalk - Free tours Reviews 12,639

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, passion, and engaging presentation style, making tours both informative and entertaining. People frequently highlight the excellent service, noting the ease of booking and the guides' ability to adapt to group needs and provide valuable local insights. The user experience is often described as smooth and enjoyable, with many appreciating the well-organized tours and the guides' clear communication. Consumers also find the locations visited to be well-chosen, offering a great way to explore and understand new cities.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their guides as knowledgeable, enthusiastic,... See more

Location

Customers consistently note positive experiences with location. Reviewers praise the guides for their... See more

Service

Users describe positive interactions with service, consistently highlighting the enjoyable and well-managed... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the guides as entertaining,... See more

Booking process

People report positive experiences with the booking process, consistently finding it easy and flexible. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed by the tour with Stefania. She was always clear in her communication and kept the large group together. She always answered questions directly and was happy to tell us about Strasbo... See more

Rated 5 out of 5 stars

Dalen in Rovinj was fantastic! He is a history teacher and very knowledgeable. We had a great walk and the places we visited were helpful in understanding the city’s history. He also gave us recommend... See more

Company replied

Rated 5 out of 5 stars

Guru tour tours has never once let us down.. We have used them in so many different countries and in each and every one the guides have been top notch. They are always well versed and passionate abou... See more

Rated 5 out of 5 stars

I had such an amazing experience on this food tour! Anh was an incredible guide, so friendly, knowledgeable, and passionate about the local culture. She took me to authentic, non-touristy spots where... See more

Company replied


Company details

  1. Tour Agency
  2. Tour Operator
  3. Travel Agency

About Guruwalk - Free tours

Written by the company

GuruWalk es la plataforma global de free walking tours que conecta a viajeros con guías locales en más de 800 ciudades de 100 países. Cada semana, más de 80 000 walkers descubren la cultura local, el patrimonio histórico y la gastronomía auténtica de su destino gracias a nuestro modelo basado en la propina, que premia la calidad del servicio y la experiencia cultural.

Tanto si sueñas con un free tour en Londres junto al Big Ben, como si prefieres deslizarte por los canales en un free tour en Venecia, revivir la moda italiana con un free tour en Milán o explorar la historia clásica con una visita guiada en Pompeya, aquí encontrarás la ruta perfecta. Si lo tuyo son las islas, disfruta del sol en un catamarán por Palma de Mallorca o vive la adrenalina del parapente en Tenerife; incluso puedes apuntarte a excursiones en Tenerife para descubrir sus volcanes y playas negras.

Únete a nuestra comunidad global y transforma cada paso en un recuerdo inolvidable. Con GuruWalk, la autenticidad, la diversión y el conocimiento local te acompañan en cada ciudad que visites.


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Provides a more personal experience

Have used Guruwalk twice this week to find a free walking tour. Very pleased with ease of booking and quality of guides. They allow individual guides to advertise and this gives you direct access to a very personal experience rather than a tourist board one.

28 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a beautiful summary of what makes GuruWalk special! 🎉 We're thrilled you've discovered how our independent guide community creates those genuine, personal connections that big tour operators simply can't match. Your two tours this week sound like the perfect way to experience a destination on your own terms. We'd love to welcome you back for your next adventure—GuruWalk guides are always ready to show you something extraordinary! ✨

Rated 5 out of 5 stars

Very easy to use you get your booking…

Very easy to use you get your booking confirmation straight away. and the tour that I booked was great

28 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a breeze your booking experience was! 🎉 We're thrilled the confirmation came through instantly and that your tour delivered exactly what you needed. That's the GuruWalk magic in action—seamless bookings paired with unforgettable experiences. Can't wait to welcome you back for your next adventure with us! ✨

Rated 5 out of 5 stars

Toronto Graffiti Guru Alex

Graffiti Guruwalk with Alex in Toronto was informative, interesting and captivating as Alex took us through different stops. Two hours went by fast and I totally enjoyed the art of graffiti along side the details Alex gave us about the artists and their style. Five stars!!!! Thank you Alex.

22 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Thank you so much! 🎨 We’re thrilled you enjoyed the graffiti walking tour in Toronto and found it so informative and captivating. Discovering street art, artists and their styles with a passionate local guide makes the experience truly unique. When two hours fly by, you know it’s a great tour 😉 Hope to see you again on another GuruWalk adventure! 🚶‍♂️🌍

Rated 1 out of 5 stars

Scam museum tickets!! Be careful

Horrible experience booking a ticket to the New National Gallery in Berlin. I purchased the ticket through Guruwalk. First off they advertise the price as €7 on Google Maps but it is actually €14.
After ordering my ticket I got a confirmation via email and my card got charged right away but I did not get a ticket to the museum. After contacting support and calling them multiple times I demanded a refund as I had already waited 2 hours and the entrance lines at the museum were now humongous. After 2:30 hrs I received a cancellation with some made up story about the confirmation not going through (I had received a confirmation 2 hrs before so this message was very gullible on their part). In any case, I will report this scam to the consumer protection portal, to Google Maps and I have already reported them to my credit card. This service was a total SCAM and I lost half my day dealing with this. When you are on vacation every minute counts and Guruwalk lost me half a day. I am still in line to get a real ticket (not their scam one!!) and absolutely furious.

19 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Dear Valeria, we are truly sorry to hear how upsetting this experience was for you.

Please be assured that the explanation we provided was honest and genuine. The delay in issuing the tickets was caused by a technical error in the connection with the provider, who was responsible for generating them. Unfortunately, by the time the tickets were finally issued, it was already too late, as this was a last-minute booking.

The refund was processed immediately.

Once again, we sincerely apologize for the inconvenience caused. Should there be anything else we can assist you with, please feel free to contact us at support@guruwalk.com, and we will be happy to help.

Rated 5 out of 5 stars

1st time taking Guru Guides

We have taken our 1st 2 Guru walking tours this week, both in Slovenia. One in Ljubljana and second in Bled. Both guides were excellent - entertaining, informative & engaging. Highly recommend

16 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a beautiful way to kick off your GuruWalk journey! 🌟 We're thrilled your first two Slovenian adventures—Ljubljana and Bled—left such a positive impression. Our guides pour their hearts into every tour, so hearing they were entertaining, informative, and engaging means everything. Slovenia truly shines through expert local eyes! We'd love to welcome you back on your next exploration with GuruWalk. 🚶‍♂️

Rated 5 out of 5 stars

Great tour with Ivana

Great tour with Ivana! She kept it interesting and enjoyable! Recommending it for anyone interested in walking and learning about the City of Zagreb!!

16 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Ivana will absolutely love reading this! 🌟 It's wonderful to hear she made your Zagreb experience so memorable—that's exactly the magic we love seeing happen on our tours. Your recommendation means everything to us and to future travelers discovering the city through GuruWalk. We can't wait to welcome you back for your next adventure with us! 🚶‍♀️

Rated 5 out of 5 stars

Great local tours

I like that Guruwalk only presents tours offered by certified local guides. Taking a walking tour is often one of the first things I do when I arrive in a new city, and I've always enjoyed the ones I've booked through the platform - I learn lots and usually get a list of recommended places to visit afterwards which helps plan the rest of my stay.

15 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a beautiful summary of why local guides make all the difference! 🌍 We're thrilled that our certified guides have enhanced your city explorations and that their insider recommendations shaped your travels so perfectly. Those post-tour tips truly unlock a destination's best-kept secrets. We'd love to welcome you back to GuruWalk for your next adventure—there's always another city waiting to be discovered through local eyes! ✨

Rated 5 out of 5 stars

The tour of Ghent was interesting

The tour of Ghent was interesting, informative and entertaining.

13 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Ghent truly shines when you have a guide who brings its stories to life! 🌟 We're thrilled your experience was informative and entertaining—that's exactly the magic we love seeing happen. Ready to explore another destination with GuruWalk? Your next adventure awaits! 🚶

Rated 5 out of 5 stars

Argentina - walking tours

We have taken 3 GuruWalk tours and all of them have been extremely interesting and delivered by knowledgeable and professional guides.

15 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Three tours and still hungry for more—that's the GuruWalk effect! 🌍 We're thrilled your Argentina adventures struck gold with knowledgeable guides who truly brought those streets to life. Your loyalty means everything to us. Ready for your next destination? We'd love to welcome you back for another unforgettable journey with GuruWalk! ✨

Rated 5 out of 5 stars

What a great way to spend time with a…

What a great way to spend time with a local who's primary motivation is sharing their culture and knowledge with visitors.

11 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

It's exactly that spirit—a local eager to share their world—that makes GuruWalk tours so special. ✨ We're thrilled your guide showed you the real heart of their culture and community. Those authentic connections are what travel should be about. Come back and explore another destination with us soon! 🌍

Rated 5 out of 5 stars

Definitely worth doing

His English was nearly flawless, which made everything really easy to follow, and his local knowledge was excellent. He was friendly, informative, and gave us a great insight into the area. Highly recommended.

15 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a joy to read that your guide's local expertise and fluent English made everything flow so seamlessly! 🌟 That's exactly the kind of immersive experience we love creating at GuruWalk. When a guide truly connects you with a destination's soul, magic happens. We're thrilled you felt informed, welcomed, and inspired. Ready for your next adventure? Come back and explore another corner of the world with us soon! 🚶

Rated 5 out of 5 stars

Guru walks is a great app to find local people full of local knowledgr

I’ve done a few of these and they have always been great, lovely people taking the tour who have so many interesting facts and are happy to answer questions. I’ve done two today in Hue and both guides were helpful, interesting and informative, I thoroughly enjoyed my tours with them.

15 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a beautiful summary of the GuruWalk experience! 🌟 It's wonderful hearing that your guides in Hue brought the city to life with such passion and knowledge. Those meaningful conversations and local insights are exactly what make our community special. We're thrilled you've discovered how authentic travel connections transform a trip. Can't wait to welcome you back on your next adventure with GuruWalk! 🚶‍♂️

Rated 5 out of 5 stars

Great tours

We had a very good experience in Beijing. The guide was very approachable and provided very clear and good explanations. Would recommend!

2 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Beijing truly shines when you've got the right guide by your side! 🌟 We're thrilled your experience was so smooth and enriching—that's exactly the kind of connection we love to create. Your kind words about our guide's approachability and clarity mean everything to us. Ready for your next adventure? GuruWalk is always here to unlock more incredible moments across the world! 🚶‍♂️

Rated 5 out of 5 stars

Excellent tour of Funchal - would recommend!

Great communication from start to finish; Eduardo was enthusiastic and passionate about everything we visited on the tour and about Madeira in general. He made the tour interesting and fun and we saw all that Funchal had to offer. I thought 2.5 hours may have been too long but it went quickly and was thoroughly enjoyable. Would definitely recommend Eduardo.

11 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Eduardo will absolutely glow reading this! 🌟 What a joy to hear that Funchal's charm came alive through his passion and expertise. Those moments when a tour flies by because you're having too much fun? That's the GuruWalk magic we live for. Your kind words mean the world to us and to Eduardo. We'd love to welcome you back for another adventure soon! 🧭

Rated 5 out of 5 stars

We always use Guruwalk whenever they…

We always use Guruwalk whenever they are available in the towns and cities we visit. So far the guides have been professional, polite and fun plus a good knowledge of local culture and history.its a great way of finding your feet in each new place.

14 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

It's wonderful that GuruWalk has become part of your travel routine! 🌍 Our guides truly are the heart of what makes exploring new deinations so special—their passion for local culture and hiory creates those unforgettable moments. We're thrilled you've consiently found such professional, engaging experts across different cities. There's nothing quite like discovering a new place through local eyes. We can't wait to welcome you on your next adventure with GuruWalk! ✨

Rated 5 out of 5 stars

I always search for guru Walker guide…

I always search for guru Walker guide .the Service is amazing congrats

10 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

It's wonderful that GuruWalk guides have become your go-to choice! 🌟 We're thrilled the service impressed you—that's exactly the standard our community of expert guides works toward every single time. Your loyalty means everything to us. We'd love to welcome you back for your next adventure with GuruWalk. Explore something new, discover fresh perspectives, and create more amazing moments! 🎒

Rated 5 out of 5 stars

Do the tour!

I have do a few tours through Guruwalk in different countries and I have yet to be disappointed. Great local people.

14 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a beautiful summary of what makes GuruWalk special! 🌍 It's exactly this—discovering authentic experiences through passionate local guides across different countries—that fuels everything we do. Your loyalty means the world to us, and we're thrilled you keep choosing GuruWalk for your adventures. We can't wait to welcome you on your next journey with us! ✨

Rated 5 out of 5 stars

Kotor Old Town

I took the Kotor Old Town tour with Dushan. He was very knowledgeable and personable. I would highly recommend.

14 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Dushan absolutely shines in Kotor's winding streets! 🌟 We're thrilled he made your Old Town exploration so memorable with his local expertise and warmth. That's exactly the magic we love to see on GuruWalk tours. Can't wait to welcome you back on your next adventure with us! 🎒

Rated 5 out of 5 stars

A first class guide really made our walking tour of Athens

Took a walking tour of Athens and found it first class. Our guide Walter was superb and made the tour very interesting. Walter was obviously so passionate about the history of Athens and was keen to share his knowledge. He was happy to answer any questions and really made it such an enjoyable experience.

14 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

Walter absolutely shines when sharing his passion for Athens! 🌟 It's guides like him who transform a simple walking tour into an unforgettable journey through history. We're thrilled he made your experience so special—his dedication to bringing the city's stories to life is what GuruWalk is all about. We'd love to welcome you back for another adventure with us soon! 🏛️

Rated 5 out of 5 stars

Excellent tour

it was a bery nice tour, better than i expexted. Our guide was very pleasant, and well informed of the historical/political factors who contibuted to Yerevan's architectrure and history.

14 April 2026
Unprompted review
Guruwalk - Free tours logo

Reply from Guruwalk - Free tours

What a joy to read about your Yerevan experience! 🎉 It's exactly these moments—when our guides' passion for history brings a city's architecture to life—that make GuruWalk truly special. Your guide's insights into the historical and political layers that shaped Yerevan clearly resonated, and we're thrilled the tour exceeded your expectations. We'd love to welcome you back for another adventure with us soon! 🌍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look