Gupta's - Indian Sweets & Savouries Reviews 

2,462
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, beautiful presentation, and fresh quality of the traditional sweets and savory snacks. People also appreciate the careful packaging, wide variety of choices, and reliable delivery service that brings orders promptly to their doors. Some reviewers were not happy with occasional delivery delays, missing components, and damaged items received during shipping. A few consumers also noted instances where specific products lacked flavor, tasted like old oil, or leaked syrup into the box. Buyers mentioned that some items failed to meet expectations regarding crispness and freshness overall.

What people talk about most

Product

Consumers find product to be filled with absolute delight, highlighting the delicious taste, fresh quality,... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the fresh and delicious... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order, with consumers frequently praising how easy it is to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good value. Beautiful packaging, great selection, exactly how I wanted them to taste! Also very reasonable cost for such quality. Will definitely order again! Thank you

Rated 5 out of 5 stars

What a great treat. This box of delights lasted for several weeks in the fridge. Large chunks of deliciousness in two separately sealed containers. They were very tasty, sweetness was perfectly balanc... See more

Rated 5 out of 5 stars

Delicious sweets, well packaged and arrived exactly when expected. I don’t think you realise how generous the portions are because you’re going by weight on the website. We’ll definitely order again... See more

Rated 5 out of 5 stars

Easy to order. Instructions such as how to store and heat sent clearly when requested on the online notes. Great packaging and after all this - the most delicious vegetable samosas in a pastry like sh... See more


Company details

  1. Dessert Shop
  2. Indian Takeaway
  3. Pastry Shop

Information provided by various external sources

Quality Indian Sweets & Savouries, since 1979. Gupta's has been a firmly established favourite among the London community and beyond for over 40 years. We are known for our excellent quality products, including our world-renowned Samosas, succulent Rasmalai and delicious barfi! Thanks to our loyal and dedicated customers, we now have 3 store locations across London - Euston, Hendon & Kingsbury. A family company, now in its third generation, we also offer catering & street food services. We hope to see you soon !


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,462)

34 reviews in the last 12 months

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Rated 2 out of 5 stars

Quality dropped

On our 3rd order the nimkis was horrible. The oils used was old oil and zero taste. I ask why. The potato Kachoris was broken in bits. When I asked they said just warm it up. Customer service diabolical and after 3rd order you just lost a customer.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Birthday treat !!!

I decided to sent 24 GulabJamuns instead of cake to my daughter at uni for her bday. It was beautifully packaged and sent intact. She loved the surprise !

3 December 2025
Rated 5 out of 5 stars

One of the absolute best . Thank you

One of the absolute best . We have Ben getting sweets and savoury around Diwali for a few years. We do not wish to go anywhere else ever. Always best quality and also despite being very busy times even accommodated special requests without fail . Which is rare and admirable. Thank you

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing value and quality

Really good value. Beautiful packaging, great selection, exactly how I wanted them to taste! Also very reasonable cost for such quality. Will definitely order again! Thank you

24 October 2025
Unprompted review
Rated 2 out of 5 stars

Very Disappointing.

When the deliver came two of the plastic containers were broken and the snacks were everywhere in the box.
All the Snacks have been cooked in old oil so they smell and taste horrible. Inedible.
The Samosas,Kchori and Bhaji s were really nice

23 September 2025
Rated 1 out of 5 stars

Never Again

I ordered sweets and they were to be delivered next day by DPD on Friday 5/9. They never arrived on Friday (I am housebound as stated in my trustpilot review of DPD so I am in my home 24/7) I phoned DPD and was told they would be delivered Saturday 6/9 between 8am-12 and I stressed this item was food with a shelf life. On Saturday I phoned at 10am to say I hadn't received a one hour time slot email & my parcel was showing as at the local depot over an hour away from me but I was told to wait. Phoned again at 11.50am to say I'd had no delivery and no status update on my parcel, they said they would phone me back within 30 mins. 1 hr later I received an email saying it would be delivered on Monday - something I told them I didn't want as it was a food item with a shelf life. I received no phone call but did not phone them as my anxiety levels were rising. The parcel has just been delivered (Monday 12.08pm) in a very battered, torn and visibly open box which is marked fragile (I have photos and door cam footage showing the state of the box that was brought to my door) - so much so that if the actual sweets hadn't been so well boxed I would have thrown them away due to possible contamination. The boxes clearly state they should be consumed within 4 days of purchase - a luxury I do not have. I have tasted one and it tastes ok but I am certainly not going to be able to eat them within the few hours of today I have left to consume them within the stated shelf life, and the friend I had bought 2 boxes for who visited me on Saturday, was not able to take this gift home with them. My gripe with Gupta's is not the food taste or quality, it is that on their website they mention in their shipping section that 'next day delivery is not guaranteed', 'once the parcel has left us the responsibility for delivery is with DPD', 'If there are any issues regarding delivery you must contact DPD....and not Guptas', 'we cannot take any responsibility if DPD fail to deliver on time' and that they will charge the customer should DPD return the parcel to them etc etc. Lots of these quotes are in bold, and I have never before seen so many quotes distancing a company from the delivery service that THEY have chosen to use. Who decided to use DPD as courier? as whoever it is should take some responsibility for the actions of that courier instead of stating it is nothing to do with them once the parcel leaves their premises.
I have made an expensive mistake but one I won't make again.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Indian Sweets...

Excellent Indian Sweets...Barfis are very tasty and their vegan items cater for the needs of many......very very tasty delicacies....recommend to all....will be certainly ordering more from Guptas....

25 August 2025
Rated 5 out of 5 stars

Fast delivery, delicious food!

I've had several deliveries of sweet and savoury snacks from this company, and I've had a fantastic experience every time. The packaging is always good, and I've never received any damaged product. I would definitely recommend!

12 October 2024

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