Guns.com Reviews 3,749

My experience has been positive. Fast shipping! The gun is very nice! I had one issue with something that was supposed to come with the gun. I called customer service ( they are a little hard bit of a wait to get a hold of) they were friendly and handled the issue quickly. I’m happy and the price couldn’t be beat.

Shipped my gun to the wrong state 1st. There was no update even though I signed up for updates. Waited almost 4 weeks and paid almost 100.00 extra for shipping and hadleing. No contact or email for customer service

As usual, Guns.com was outstanding in their part of it. The delivery and communication was on point , very well done.
My problem was with the owner at Gold and Pawn. The granny there was very rude and nasty. I noticed from the few times I dealt with her she was not a pleasant person but when I snickered and smh at how she was squawking questions at me, and she shouted at me to stop shacking my head at her, then I pushed back. At that point I had to resign and redate my receipt because she didn’t like the way it looked and then she threatened to return my item. I told her go ahead and do it but she backed off because she knew she would lose money. Very rude, ugly and nasty people these pawn folks. Never again!

So, after a career in law enforcement & retirement, I missed it. Was hired by another dept. in our new home state (yes we bailed from So. Cal the day I pulled the pin). I needed a new pistol as my new Dept. only issues 9mm Glocks and only approves 9mm or .40s&w for duty (yes, .40 is better than 9mm) Trust me, I’d carry my favorite 10mm if allowed. Glocks in any caliber other than 9mm are pretty hard to find these days unless you want to pay a small fortune. Guns.com came through for me at a very reasonable price on a new Glock gen 5 model 22. Thank you to Guns.com for not price gouging and for quickly shipping my gun to me. A+ on customer service & shipping speed.

Outstanding customer service, fantastic selection of item. Prices can't be beat.

Very easy I was offered a generous quote for used firearm and purchased a new gun at a very good price overall I could not be happier

Packaging was above my expectations, fast shipping too.

After many months of back & forth questions, I ordered an HK P30 SK form Guns.com. Almost every question that I asked about, Guns.com referred me to the Manufacturer, including when I asked them the very simple question "is the Gun I want in stock? The written description and the spec's sections were very vague and omitted many features typically included in all gun advertisements.

I conducted THOROUGH research on the gun I wanted and made it very clear that I wanted the model with the Manual Safety & decocker!! The photograph of the gun I ordered CLEARLY depicted that it had the Manual Safety I wanted. When it arrived at my local dealer it DID NOT have a Manual Safety. I tried for several weeks to make contact with Guns.com via e-mail and phone before I finally got a live person on line.
After explaining my complaint I recieved the following statement: "You did recieve the correct firearm that you ordered. For new products many of our pictures are stock photos provided to us by the Manufacturer and do not necessarily represent the actual item being purchased. It's important to verify the Product by the title and description in the listing and not to rely on the photos alone. Manufactures do make subtle changes and don't always provide updated photos. We address this in our terms & conditions in section 2 e, which can be found here. xxxxxxxxxxxxx

NOTE: For what its worth, i have yet to find any reference to 2 e in their terms-and-conditions.

I did thoroughl review my order before placing it. And I DO NOT consider a Manual Safety to simply be a "subtle change". I DO NOT want a gun in my house with my Grandkids without a Manual Safety. But Guns.com apparently cares far more about their profit than their customers and Gun Safety, as they refused to replace my gun with one with a Manual Safety as was CLEARLY depicted in th advertisement. Coincidentally (??) this photo has suddenly been deleted.

It is pathetic that Guns.com chose to blame me and the Manufacturer rather than accept ANY responsibility themselves for placing the WRONG photograph in their advertisement. This was clearly a "Bait & Switch" scam.

HK is a Great manufacturer. But I would NEVER recomment Guns.com to anyone!!

Recently got a 1982 ruger m77 7mm rem mag from auction and a spandau s2 12g and had a great experience with both purchases. Will definitely do more business with guns.com

Super easy and the gun was perfectly as advertised.

Fast easy! I still have not got to shoot it yet, I give an updated review after I do

Extremely Fast. Gun arrived well before expected. Communication was great. Would 10/10 use again.

The gun buying and selling with Gun.com is simple and easy. Love dealing with this company!

You offered me half of the value of a brand new gun

I wanted to buy a tan Springfield Hellcat Pro, but was unable to find one with the legal magazine for my state. This website had one available, with 5 magazines, a range bag and an optic. It arrived at the FFL dealer 2 days later. The optic was already calibrated for me. Item was new, as described and all parts were accounted for. Will be buying again.

Absolutely terrible. Ordered and paid for a gun. Was told it was confirmed. Then the order was canceled and I called in. Was told they weren't available for that price anymore and were now $15 more. I passed due to the principle. Then the next week I got an email saying thr price has dropped to less than I originally tried paying for it. Who can explain the common sense reasoning behind that?

THE DESCRIPTION OF THE FIREARM PURCHASED MATCHED THAT OF WHAT I RECIEVED. NOTHING WAS MISSING. AFFORDABILITY WAS MY GOAL AND YOUR COMPANY NAILED IT.

I ordered a pistol with a ported barrel. I received a pistol without a ported barrel. I was told nothing could be done since my FFL threw the box away, but I had all needed evidence that I ordered a ported barrel and didn’t receive one. My local FFL highly suggested against Guns.com due to similar errors on past orders with other customers.

Courteous answers to my questions from rangemasters, and great service! Thanks, guns.com!

Service with the products I need. Very good