Gulfstreamvanlines Reviews 

28
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TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Absolute lying, scamming a**holes. The rep, Philip, got me to put down a deposit and assured me I could receive a full refund if I canceled within 48 hours per their policy. I began requesting multipl... See more

Rated 1 out of 5 stars

First! They took apart my kitchen table removing the legs that are not removable after discussing it does not come apart, they ripped the legs off. I caution anyone considering this business; my exper... See more

Rated 5 out of 5 stars

I had to relocate on short notice for my job. I got a lot of calls but Robert from Gulfstream explained the entire process, was in my budget, and gave me unbelievable service from start to finish. I m... See more

Rated 1 out of 5 stars

I had the absolute worst experience with GS Van lines. Some of the highlights were deceptively low first estimate with a promise of 48 hour cancellation, which then was declined and followed with imme... See more


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1.7

Bad

TrustScore 1.5 out of 5

28 reviews

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1.7

All reviews

(28)

1 review in the last 12 months

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Rated 5 out of 5 stars

I had to relocate on short notice for…

I had to relocate on short notice for my job. I got a lot of calls but Robert from Gulfstream explained the entire process, was in my budget, and gave me unbelievable service from start to finish. I move a lot for work and I will definitely be using GS again.

14 October 2023
Unprompted review
Rated 1 out of 5 stars

Very big scam

Very big scam. They catch you with low quote. Once you made deposit they start lie, rude, blackmail and squeeze atleast 3 or 4 times more money till delivery. I am surprise how in come in US soil they get on with it like this when even us companies follows rules and procedure

15 October 2023
Unprompted review
Rated 1 out of 5 stars

They keep your deposit because they fai…

They keep your deposit because they fai to tell you it must be in writing within 48 hours. Legally one is allowed 3days.Jen was rude when I tried to cancel the contract over the phone and hung up on me. Beware of this company.

4 October 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague!

Avoid this company like the plague! typical bait and switch moving company that will completely lie to your face. They will lock you in at some fictional price and then triple the cost when it comes time to actually move. I wish that I would have trusted the other reviews that I had read online prior to making the poor decision to trust them. I had laid out every single item that we planned to move, had it in writing and then was told that we had somehow magically more than doubled our load. Please trust me when I say that this company is not worth your time. If I can prevent this from happening to another family, It makes the $1600 nonrefundable deposit I lost sting a little less. Also, to make the situation worse... I had spoken directly with the CEO of the company to try and get him to sympathize with the fact that I simply could not afford what they were trying to charge me. My wife and I had just recently had our son, who was born with medical issues that were already themselves putting us in a financial bind. When I let the CEO know if this, his response was "That's great". Even though that does not specifically relate to the situation, it does shed light on the character of the company. And I feel like that is worth noting.

24 July 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I repeat, DO NOT USE THIS COMPANY. This is a FRAUDULENT SCAM OPERATION and they will STEAL your money and leave you stranded. Do not be tempted by their estimate because they will DOUBLE the price after backing you into a corner with your move. If you want to read the details of my experience, I am listing them below.

-Charles Murphy contracted a move with us and promised us 3 movers, created a detailed list identical to the items we were moving, and created a contracted price where we would only be changed if we added additional items. He collected a deposit through an echeck for 1/3 of the total cost, then 1/3 would be paid when the movers arrived, and finally 1/3 when the move was completed.
-the scam makes you pay in echeck, cash, or Zelle to pocket the money and to say it was not “fraud” since you authorized it. It is a scam, however, and your “authorized money” will be stolen by this company.
-“customer service director” Olivia Reese will be available as you schedule and plan your move but will SUDDENLY become unavailable and “busy” when you have problems with the move. SHE WILL REFUSE TO SPEAK WITH YOU to resolve the move.
-on the day of the move, there will be chaos and confusion and Olivia will promise you a time, the movers will be extremely late, and they will push back the arrival time until AFTER customer service representatives have left for the day, leaving you stranded as they demand more money via Zelle or cash
-only 2 movers (not the contracted 3 will arrive) and before even looking at your stuff will begin saying “this is way more than the contract”
-I have all standard size lightweight ikea furniture that identically matched the contracted move. The movers said it was “more than the contract” even though the items were identical. They demanded double the approved amount to be paid to them on the spot! Olivia Reese at this time will no longer answer her phone and NOBODY FROM CUSTOMER SERVICE WILL ANSWER YOUR CALL. The movers WILL NOT LET YOU SPEAK TO THE DISPATCH.
-This the scam: they back you into a corner, leave you without help from the company, demand cash money to leave no trace-THEY ARE SCAMMING CON ARTISTS.
-if you are smart and refuse to pay additional to the contracted amount, they will leave BUT STEAL YOUR DEPOSIT
-if you try to resolve it, Olivia Reese will REFUSE TO TALK TO YOU and will WITHHOLD HER MANAGERS NAME
-Lily from customer service will answer and repeatedly tell you “Olivia is busy” and that if you call back “she will still be busy”. At this point they have scammed you, stolen your money, and the director no longer wants to speak to you because your money is in her pocket.
-These are heartless, horrible human beings who want to create chaos during your move and scam you. DO NOT CONSIDER HIRING THEM! This operation is fueled by criminals and should be shut down by authorities.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

I had a full three bedroomed house move…

I had a full three bedroomed house move completed in four hours from starting loading to full unloading. I am so grateful to Gulf stream van lines for a seamless move. Everything was put where I needed it to be and even involved getting a settee out of a window. Gulf stream van lines are the top class moving company. I could not recommend highly enough.

1 February 2020
Unprompted review

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