Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more
First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more
The team has always been super attentive and very caring of finding the best options for their clients. Really appreciate all of their work and energy. Gracias
Company details
- Insurance Broker
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Travel Insurance Company
Written by the company
We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.
Contact info
Plaza San Marino, Av. Fluvial Vallarta #280-8, 48312, Puerto Vallarta, Mexico
- 3221175005
- contact@guardianinsurancemx.com
- guardianinsurancemx.com
4.8
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Top Notch Helpful Advice and Service
Reyna was most helpful in answering all our questions. We feel very well looked after.
14 June 2024
I highly recommend Guardian Insurance
I highly recommend Guardian Insurance. As a retired insurance Agent (Life/Health/P&C), I can appreciate the the plans they offer, the premiums, and especially the care the Agents take! I am on my 4th or 5th annual renewal.
Yes, you may publicly use my review.
Karyn Green
18 June 2024
I’ve been dealing with Diego and his…
I’ve been dealing with Diego and his team. Also, my local representative Samantha Soder-Ekland at Pacific Insurance in Bucerías, Nayarit. Great work!
7 June 2024
Good response time
My contact at Vumi for claims, Diego, is very responsive. I've always had a good experience with respect to claims
24 May 2024
Unprompted review
I had a great experience with the claim…
I had a great experience with the claim department for multiple claims, also with surgery pre approval out of Mexico.
I recommend them.
30 April 2024
Unprompted review
It was a nightmare trying to get…
It was a nightmare trying to get policies printed as the vouchers just would not print.. then when I was buying (4policies) I couldn’t pay for them and they had to resend the quote.,
17 March 2024
Reply from Guardian Insurance MX
We apologize for the inconvenience you were presented with, for future purchases we recommend keeping the digital format of your vouchers downloaded on your phone or even downloading the mobile app for easier access. Our travel policies are designed for a paperless purchase.
Our staff works everyday to provide the best service.
Thank you for your feedback!
Experience was great
Experience was great. Appreciate Guardian’s timely response and helpfulness.
29 February 2024
Affordable medical insurance for expats…
I was looking for affordable emergency medical coverage in Puerto Vallarta. I was greeted very warmly by the Staff. They offered several options for coverage while pointing out all the details of the policy. What I like the best is they are bilingual, the location is easy to find, and we can speak face to face to a real person in the office with a cup of coffee in hand!
14 February 2024
Your website was very easy to navigate…
Your website was very easy to navigate and the end price was good I will be using you for further travels in april and july
7 February 2024
Prompt response time and professional…
Prompt response time and professional demeanor throughout.
15 January 2024
Smooth and easy.
10 January 2024
Easy and efficient
8 January 2024
A positive experience
A handy reminder a couple months out. Easy Peasy renewal over the phone. Very easy to deal with. Complete policy promptly emailed after payment. Thank you!
21 December 2023
Timely Responses
Everything went smoothly, with timely responses.
Now I just hope I never need to use it. Thank you!
19 December 2023
Easy and efficient.
21 December 2023
Knowledgeable and courteous people
15 December 2023
Highly recommend!
I use Guardian Insurance for both my home and car insurance. Their costs are really reasonable and their coverage is great. Also, the customer service is outstanding and very personable. I highly recommend them!
5 December 2023
Great service and quick reply’s.
6 December 2023
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