Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
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GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more
Company replied
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.5
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the brand and love you guys…
Love the brand and love you guys clothes they fit very unique
3 March 2025
Unprompted review
Reply from Guapi
Hi Xavier,
Thank you so much for your support!
We're thrilled that you love the brand and the unique fit of our pieces. It means the world to us.
Keep rocking GUAPI, and we appreciate you being part of the family!
Stay stylish,
The GUAPI Team
It All Turned Around.
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items.
FedEx declared my package missing about a month after my claim and informed me that Guapi has also filed a claim.
In the beginning of my two-month-long-battle, Guapi was responsive, but not cohesive or understanding in my concerns.
Eventually, my first order of three items was declared lost for good and did not arrive (this was FedEx’s fault, however not Guapi’s).
I asked Guapi for replacement, then they went silent on me for about a week and a half.
After all said and done, they sent a replacement, but that also got lost in the FedEx warehouse for a while, also I asked for a refund after many attempts of trying for them to send a replacement, after all they did send a replacement, but still used FedEx and I had to battle for weeks for a refund or replacement.
In the end, everything did work out, about two days ago, I recieved a call from their customer support team offering me a free shirt and a discount for my troubles, which is all I wanted.
In a world full of soulless corporations, the fact that they called me and handled the situation 100% makes up for all of the headache.
Seriously, I was thinking about never ordering again-even though it was my first time ordering anyway.
They made up for it and showed that they truly care, this is how a company should operate.
Thanks to the Guapi support team and everyone involved in helping correct my experience.
24 February 2025
Unprompted review
Reply from Guapi
Hi Jayvante,
We truly appreciate your patience and understanding throughout this process. While we regret the challenges you faced, we're glad we could make things right in the end.
Your feedback means a lot, and we’re grateful for the chance to turn your experience around.
Thank you for giving us the opportunity to show that we care. We look forward to serving you again!
Best,
The GUAPI Team
Been waiting for my package for a…
Been waiting for my package for a month . My tracking number don't work it says delivered but not here it's a scam
6 February 2025
Unprompted review
Reply from Guapi
Hi Cole Holloway,
We’re really sorry to hear about your experience. However, after reviewing the order number and the screenshot you provided, we can confirm that this is not a GUAPI order number and is unfortunately a scam.
Please note that we are not associated with Coutureshe.com, GUAPI Jeans Sale, or any other unauthorized sellers. Our official website is www.guapi.ch, and our only official customer support email is support@guapi.ch.
We strongly advise you to report the page where you made the purchase, as it is not affiliated with us. If you were charged, we recommend disputing the transaction with your bank immediately to request a refund.
To avoid scams in the future, always verify that you are on the correct website before placing an order. If you have any other concerns, feel free to reach out.
Stay safe and vigilant!
- The GUAPI Team
I ordered three items from Guapi but…
I ordered three items from Guapi but one was out of stock. Instead of issuing a refund they tried to force store credit on me. After multiple emails they finally refunded the out of stock item but only after I insisted.
Of the two items I received one ran small so I initiated a return for an exchange. They provided a return label and my package was successfully delivered to their warehouse. I waited over a week before following up only to be told they already refunded me but the only refund I received was for the out of stock item not the return. I never requested a refund just a size exchange yet they completely ignored this and kept my money.
This company is running shady business practices and misleading customers. I highly recommend reporting them to the FTC for their deceptive behavior. Stay far away unless you want to risk losing your money
19 December 2024
Unprompted review
Reply from Guapi
Hi DG,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your returned order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I ordered an item on 1/18 it is now 1/2…
I ordered an item on 1/18 it is now 1/2 and nothing has been shipped out. I had to contact them all for them to tell me they had “technical difficulties” with the assigned courier. So if I didn’t reach out I’d STILL be waiting on shipment! Very annoying and unprofessional. They offer to give give you store credit instead of your money back lol and won’t accommodate you with overnight shipping even though it’s their fault your package didn’t ship out in the first place. Guapi basically ruined my birthday. And I will NEVER order from them again. POOR CUSTOMER SERVICE!
18 January 2025
Unprompted review
Reply from Guapi
Hi La La Hotsteppa,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line " La La Hotsteppa - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
I still have not received any of my…
I still have not received any of my items from a Black Friday sale, which was over 10 items. The tracking says that it was delivered but my building doesn’t have them and they are not in my mailbox.
25 January 2025
Unprompted review
Reply from Guapi
Hi Nassir Morrison,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
Robbery
I had order a item and never received anything. The item said available on line and then l got a email stating that Guapi gave me store credit. I had ask for my refund back on my card but they never email me back. I had put several emails but still get ignored.
11 January 2025
Unprompted review
Reply from Guapi
Hi Mookie Malachi,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I have not gotten nothing kinder from…
I have not gotten nothing kinder from this site I been waiting over two weeks and I can’t even take it down I feel like I have been scammed
16 December 2024
Unprompted review
Reply from Guapi
Hi there,
We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:
Full Name
Email Address
Contact Number
Order Number
Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.
We appreciate your patience and look forward to resolving this for you.
- GUAPI Support Team
Still haven’t received one of my item from my order it was 4 item but I only received 3 am yet to get a tee shirt and it’s going 3 months
I have purchased some stuff from the Black Friday sale and up to now it’s still say preparing to ship, I email them message them on Instagram, Facebook no luck about my order or money order #134467 I need answers
Still haven’t received one of my tee shirt, there was 4 items I only received 3 and it’s almost 3 months
28 November 2024
Unprompted review
Reply from Guapi
Hi there,
We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.
We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.
Thank you again for your support!
- GUAPI Support Team
Horrible company
Horrible company, SCAM, doesn't stand behind what they say, EXTREMELY disorganized. Good luck!!
23 October 2024
Unprompted review
Reply from Guapi
Hi there,
We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:
Name
Email Address
Contact Number
Order Number
Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.
Thank you for your patience, and we look forward to resolving this for you.
- GUAPI Support Team
Product or finances
I ordered a NBA young boy Camo fit over a month again and haven’t received it yet. I need my product.
18 October 2024
Unprompted review
Reply from Guapi
Hi Kelvin Owens,
Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.
To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.
We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.
- GUAPI Support Team
Quality ain’t to be played with A1!
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
12 November 2024
Unprompted review
Reply from Guapi
Hi cee vert,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!
Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!
- GUAPI Support Team
The quality of the pants is A1🔥🔥🔥
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
8 November 2024
Unprompted review
Reply from Guapi
Hi CHRIS,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!
Your support means the world to us, and we’re excited to have you back on our website anytime.
- GUAPI Support Team
Great quality clothing.I didn't have to…
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was satisfied.I can't wait to get fly in Guapi!!
29 October 2024
Unprompted review
Reply from Guapi
Hi Terica
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.
We truly appreciate your support with us!
- GUAPI Support Team
I'm completely obsessed with the…
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The way that they fit, tye use if materials, well worth it!
26 October 2024
Unprompted review
Reply from Guapi
Hi Jordaan,
Thank you so much for your fantastic feedback and for giving us a 5-star rating!
We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.
It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
- GUAPI Support Team
Perfect fit !
24 October 2024
Unprompted review
Reply from Guapi
Hi Ef Ay,
Thank you so much for your wonderful feedback and for giving us a 5-star rating.
We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
- GUAPI Support Team
I need help
I ordered my package a month ago , still no updates on my package ,I paid a good amount on my stuff and it never came and they didn’t give me a refund or even a response ( I been emailing every day , and still no feedback ) . I just want my package that I paid for it
12 September 2024
Unprompted review
Reply from Guapi
Hi Raphaël Paul,
We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.
To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.
Thank you for your patience, and we apologize again for the inconvenience.
- GUAPI Support Team
Great Return Support!!
Had a bit of an issue with some items I purchased that were a bit too big for me. Luckily for me GUAPI Support team got wind of it and helped me navigate my way through the process, expeditiously. I was grateful for the help and even happier with my return!! Thanks again
22 September 2024
Unprompted review
Reply from Guapi
Hi EJ Hall,
Thank you so much for sharing your experience!
We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.
We appreciate your support and look forward to serving you again soon.
- GUAPI Support Team
Everything great
Everything great , thanks for the support & make my outfit look great 💯😎
1 October 2024
Unprompted review
Reply from Guapi
Hi Jhovanny De Salas,
Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!
We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!
Keep rocking that GUAPI style!
- GUAPI Support Team
Never got the $200 pants I paid for
Never got the $200 pants I paid for. Emailed them multiple times, nothing. This was the second time I tried to order these pants, the first time they refunded me because they had a mess up.
20 June 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.
This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.
To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.
We truly appreciate your patience and understanding.
- GUAPI Support Team
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