Gtech Reviews 

First time buying a GTech product and it's fantastic, great service from ordering to receiving

Ordered item in haste and 10 mins called them to cancel. Discovered credit card already charged! Order was cancelled and told refund would be actioned. 9 days later still no refund..... beware shady practices..

The vacuum they sent us was faulty, so we sent it back. Now Gtech are ignoring my emails and have not refunded our money.
We took a chance on going for a Gtech device as we have never used them before.
Given the low quality of their vacuum cleaners and the low standard of customer service, we will not return as a customer.

Phoned today about my dad’s Gtech vacuum Cleaner. Fabulous customer service the lady I spoke to went out of her way to help me and she resolved the problem. I was very impressed with the level of service. Also helped that their queuing system includes a callback service.

Bought a GTECH SLM50 lawnmower, new in box from ebay. Only used it 10 times, when the electric pins connecting the mower body and shaft sheared off, rendering it useless. No guarantee, so would have had to fork out nearly £100 for replacement parts. Ive decided to cut my losses and go with another brand as I wasnt impressed from the off: flimsy and overpriced, and that was before it broke.
I do not recommend.

Fantastic service from G Tech
the blade cutting attachment on my HT50 broke whilst in use and couldn’t be repaired ,
contacted G tech on Saturday afternoon to see what my options would be , they replied Sunday morning asking for serial no , address and where up purchased it from , 10 mins later had an order confirmation back , they are sending me a free replacement ( replacements cost £50 ) Couldn’t ask for better support from there customer services and have no hesitation in recommending them to anyone considering buying any of there products which i will certainly be doing in the future . thank you GTech

Good products, but put off by their new horrible AI ads.

Must be a cheap company and products if they can't afford to not use AI in their adverts

About a month after purchasing the AirRAM Platinum hoover the battery randomly stopped working - these things happen. We phoned and reported the problem but then the phone call got cut off. We called back and spoke to another member of customer services who said she'd get the person we spoke to first to call us back. That phone call never came but the next day (before we got round to attempting to sort it again) the new battery arrived! Very speedy replacement so we're very impressed! And the ladies we spoke to in customer services were really friendly.

Our Orca floor cleaner will not accept charge. It is within warranty however customer support don’t have either spares or a replacement and whilst advise they may be able to help in a few months when more stock arrives can’t do anything for us at the present, this leaves us without a cleaner with no idea when it may be resolved, very poor.

Bought a GTech cordless lawnmower and am quite disappointed,t leaves grass lines and occasionally gouges into the turf even though it is on a high setting.
GTech came back promptly with a solution and an offer to rectify.

I thought I bought a heavier duty hedge trimmer but I have trouble cutting anything but the soft, tender tips of my conifer hedge.

Great hedge timmer, came within 24 hours. Battery is on charge, this I can see is a possible negative with this trimmer, as it takes 4 hours to charge.
Lets wait and see how things plan out.

My lawnmower packed in last Thursday evening , l thought it was because l was trying to cut wet grass..l called customer services and spoke with Gemma.After a few basic checks ie is the battery charged ,cables all tight , blade free l was told my machine was less than 2yrs old and a replacement shell will be delivered the next day..l would use my existing battery and grassbox..What a fantastic company to deal with, we'll done GTech...and thanks to Gemma for making my day....

we have been very please with our AirRam2 (AR20) however after countless hours of use it was worn out and the sum of the new parts meant it was more cost effective to replace with the current AirRam2 model (AR29). Very disappointed to find the handle design had been changed and instead of the precise handling enjoyed on the AR20 the new AR29 unit handles like a worn out shopping trolley so much so we are considering resurrecting our old AR20 vacuum.

Bought a long reach headge cutter for our huge holly hedge. It's lightweight and super sharp cutting blades along with the powerful motor do a great job. We had a fault with the handle after a year and rang customer service who were AMAZING, sent a replacement out without hesitation after they could not fix the fault over the phone all under the two year warranty. If only all companies were like this.

Can we have a battery that fits all.
It is brilliant. I will never get a petrol mower again. It thinks for me, and tells me when to empty the cuttings. Also there are such a range of cutting heights, that is FAB. Delivery man sent it to the farm instead our house in the field, so we had to get it.

Bought AirRAM MK2 K9 Cordless Pet Hair Vacuum about 2 half years ago when could just about afford it on a Black Friday deal.
Definitely best vacuum ever had it's just a shame bits keep breaking and falling off bit by bit so keep having to purchase expensive spares.
If it wasn't for keep splashing out on spares might have treated self to another Gtech product.
Despite this I wouldn't buy any another vacuum in the future but Gtech.

Always helpful. Always happy to help and go above and beyond when there’s an issue.
Great service. Have used Gtech for years and would never change.

Excellent lightweight strimmer and prompt delivery service.