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Rated 5 out of 5 stars

The order was sent the same they I place the order and I get the package in less than 48h. It was well packaged in a box, every spool sealed and well protected from hits and movements. PS: August... See more

Company replied

Rated 5 out of 5 stars

GST is my go-to for single colour PLA+ There is quite some colour variation between batches so make sure you order enough. The fluorescent colours are awesome!

Rated 5 out of 5 stars

Ordered 12 kg of filament, mostly PETG-CF, TPU and some PLA. They all seem fine and specialty filament for a very good price. I have ordered from all over the world in the last decade, this seems a... See more

Rated 3 out of 5 stars

Good filament, good price, what’s bad instead it’s that 80% of the spools came with no more vacuum sealing, there’s some problems in the weak nylon bags, weak packing/shipping part of the whole thing

Company replied

4.0

Great

TrustScore 4 out of 5

85 reviews

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1-star

Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Months of waiting, conflicting information, and still no resolution

I have been a loyal GST3D customer for years, having purchased many rolls of filament without issues. Unfortunately, my most recent experience has been extremely disappointing.

My order from September 30th, 2024, included defective filament, and I was promised a replacement. Between October and December, I had multiple WhatsApp and phone conversations with their representative, A., who repeatedly assured me that the replacement had been shipped. Nothing ever arrived.

In April 2025, I received two completely different explanations from two different GST3D teams:
– One claimed the shipment was damaged by GLS.
– The other claimed it had actually shipped in December via FedEx.
Despite multiple requests, I was never given any tracking number from either courier.

I provided all the information they requested, followed up several times, and as of today (November 2025) I still have no package, no tracking number, and no solution.

I have been patient for more than a year, but after repeated contradictions, unfulfilled promises, and now complete silence, I can no longer recommend GST3D.
Unfortunately, I will not be purchasing from GST3D again, and they have now lost me as a customer.
I sincerely hope they improve their customer service, but unfortunately, my experience has been extremely frustrating.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order with GST3D on October…

I placed an order with GST3D on October 10, and it has now been over a week without any shipment or real update.
I’ve sent several emails and even a WhatsApp message, but received no reply at all.
The only message I got was an automated email saying my order was being prepared and that I would receive tracking information within 24 hours — that was days ago, and nothing ever followed.
This is very disappointing, especially since I’ve ordered from GST3D before and was always satisfied.
Now it feels like they’ve stopped communicating completely.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Perfectly understandable

Perfectly understandable, and easy to use!

3 August 2025
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Reply from gst3d.eu

🌟 Thank you so much, יחיאל! We’re thrilled to hear that you found everything clear and user-friendly. That’s exactly what we aim for—making your experience smooth and enjoyable from start to finish. Happy printing!

Rated 5 out of 5 stars

fast delivery to latvia in 5-7 b

fast delivery to latvia in 5-7 b. days
very good thank you

9 July 2025
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Reply from gst3d.eu

🚚 Thank you so much, Elvijs! We're glad to hear the delivery to Latvia was fast and smooth—just as promised. Your satisfaction means a lot to us, and we’re happy the experience met your expectations. Enjoy your prints and feel free to reach out anytime!

Rated 5 out of 5 stars

The order was sent the same they I…

The order was sent the same they I place the order and I get the package in less than 48h.
It was well packaged in a box, every spool sealed and well protected from hits and movements.

PS: August 11: I already used 5 spools, everything is flawless about the quality, no warping, great color, no spaghetti. Well, both petg and pla perfect.

7 July 2025
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Reply from gst3d.eu

🚀 Thanks a lot, Iván! We're thrilled to hear your order arrived so quickly and that the packaging met your expectations—secure and well protected, just as it should be. We hope the filament quality impresses you just as much once you give it a try. Looking forward to your full review soon!

Rated 5 out of 5 stars

Excellent prices and fast delivery.

Excellent prices and fast delivery.

8 July 2025
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Reply from gst3d.eu

💸 Thank you so much, Isa! We're happy to hear you appreciated our competitive prices and fast delivery. Your satisfaction is our priority, and we’re glad we could meet your expectations. Looking forward to serving you again soon!

Rated 4 out of 5 stars

Fast delivery and decent quality of the…

Fast delivery and decent quality of the 30 spools i have order only one had a blob defect, that created a clog on my printer lucky it was big enough not to go trough the extruder so it was easily fixed besides that never had any other issues.

7 May 2025
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Reply from gst3d.eu

🧵 Thanks a lot for your detailed feedback! We’re glad to hear that delivery was fast and the overall quality of the 30 spools met your expectations. Sorry about the one with the blob defect—we’re happy it didn’t cause major issues and that you were able to fix it easily. Your input helps us keep improving, and we truly appreciate your trust in our products!

Rated 1 out of 5 stars

The worst customer service but good filament

Hello,

We have been in dispute with GST3D for over a year due to missing spools, incorrect colors received, or issues with the spool. It is impossible to obtain any compensation, even on orders that I place again.

The worst customer service I have ever seen.

Apart from this customer service, which no longer responds when you prove them wrong, the filament is very good. I have never seen such good filament in terms of quality for the price of €7.99 per kg.
But still, the lack of customer service is very, very problematic.

I will change this review if I finally receive the compensation I am owed.

6 July 2025
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Reply from gst3d.eu

Hi Maxtrim,
Thank you for sharing your experience so honestly. We are deeply sorry for the problems you have had with your orders, and especially that you did not receive the attention you deserve. We know there is nothing more frustrating than feeling like you are not being listened to, and we want to change that with you.
We're glad to hear that you value the quality of the filament, and that drives us even more to improve everything else. We want your experience with us to be as good as the product you receive.
In order to help you quickly and effectively, could you please send us a private message with your order details or reference number? Then we can personally review your case and give you a concrete solution. We don't want this story to end like this - we want to turn it into a positive experience that will restore your confidence.
Thank you for giving us the opportunity to improve. We are here to listen and act.
With appreciation,
The GST3D Team

Rated 3 out of 5 stars

Good filament but

Good filament, good price, what’s bad instead it’s that 80% of the spools came with no more vacuum sealing, there’s some problems in the weak nylon bags, weak packing/shipping part of the whole thing

23 May 2025
gst3d.eu logo

Reply from gst3d.eu

We apologize for any inconvenience this may have caused you.

We are already working on improving our sealing process and the thickness of the bags to ensure better protection during shipping and provide an even better overall experience.

We truly value your trust and feedback, as it helps us continue growing and improving. Thank you for being a part of the GST3D community!

Rated 4 out of 5 stars

Great Filament

Great Filament which works really well

18 June 2025
gst3d.eu logo

Reply from gst3d.eu

Thank you so much for your kind words!

We're delighted to hear that the filament is working really well for you. Your satisfaction is our top priority, and it's always rewarding to know our products are meeting expectations.

We truly appreciate your support and look forward to continuing to serve you with quality and reliability. Welcome to the GST3D community!

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