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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great affordable phone

I really like the new phone. The data transfer was so easy and even brought in my apps & saved most of my progress on games. Nice decision to buy this product.

9 August 2024
Rated 5 out of 5 stars

Looks new

The phone came in perfect condition! All the cell phone accessories which is exactly what I expected are also packed in the box.

16 August 2024
Rated 5 out of 5 stars

I really like the bluetooth capibility…

I really like the bluetooth capibility to pair multiple speaker sources and create a pretty convincing stereo sound on my kitchen.Makes me so happy to be in the kitchen every day. In Gshopper I got more than I paid for in my opinion.

14 August 2024
Rated 5 out of 5 stars

Awesome quality

The camera is phenomenal, the flashlight does have the multi-magnitude ability. It also have the fingerprint scanner.

13 August 2024
Rated 1 out of 5 stars

Arnaque totale

Arnaque totale: drone commandé via FaceBook. L'article reçu ne correspond en rien à la description ni à la video. Gadget de qulité médiocre, emballage fragile.

5 August 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Got used/fake phone pixel 7 pro

Got used/fake phone pixel 7 pro
Support often responds but it is very difficult to solve the problem and the financial loss is large

2 August 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We apologize for the issue with your Google Pixel 7 Pro, which was due to a warehouse oversight in quality inspection before shipping.

To resolve this, we’re offering you two options:

If you choose to keep the phone, we will provide monetary compensation.
If you'd prefer to return it, we will arrange a full refund.
Thank you for bringing this to our attention. We are committed to improving our product quality checks to prevent similar issues in the future.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

A piece of art

As for the phone itself, a piece of art. The features it provides are great and the difference in dexterity is nonexistent.

8 July 2024
Rated 5 out of 5 stars

Very trustworthy purchase

I can tell you that this phone was worth the wait! The battery lasts a solid day and that's with regular usage throughout the day. The colors are vibrant and comfortable too.

14 July 2024
Rated 2 out of 5 stars

delivery time

I ordered an electric scooter on 20.07.2024. but it still hasn't come. I trust that I haven't been scammed because I already transferred the money.

20 July 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Horrible quality

The clothing that I purchased was cheaply made and sizes were about three sizes too small.

28 July 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 4 out of 5 stars

Trustworthy service

I love the slightly larger size and upgrade of features that I used on the Galaxy 5, such as how the Gallery works now. I recommend buying this product just off the customer service alone.

3 July 2024
Rated 1 out of 5 stars

20% discount for first order

gshopper is currently offering new customers a 20% discount, to be used on their first purchase. In principle, you just need to subscribe to their newsletter. I have done that and downloaded the app and registered a profile. I didn't get the discount, I sent two emails and they didn't reply to the second one. After that I dare not buy anything from them. If they respond with something and help clarify the situation, I will amend the review.

19 July 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

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