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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

7 pins order 5 broken

I am writing to express my disappointment with the product I received from your company.
I received the pins on or after the 20th of May. Seven pins where ordered. Five out of the 7 pins were damaged. The connecting feature was broken. In addition, several pearls were missing from the pins. This was my first experience purchasing products from your company and it will be my last.
I was very disappointed. It took forever to get the merchandise, then to receive them damaged was unacceptable.
What is your process in correcting this wrong? The product quality was below substandard. Horrible !!

Your immediate response is appreciated.

21 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

Very nice

Very nice, very fast shipping! I should of bought the entire set, but I only had enough for 2 of them. I'll definitely buy more bags next time.

17 May 2024
Rated 1 out of 5 stars

I bought a Drone

I bought a Drone, it was completely different than advertised.
1. It doesn't have obstacle avoidance.
2. It's quarter the size claimed.
3. No GPS support therefore only an indoor toy for a child.
I'm on a War pension I don't have a lot of money.
I'm now stuck with something that I never ordered I demand a complete refund.
It took over a month to get, takes 3 days for an Astronaut to reach the moon, unsure where this was coming from.
I was under the assumption $Aus not $US.

2 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

I have bought things many times from…

I have bought things many times from this store and each time I get exactly what I want. The people who work there are really nice and they help me a lot.

16 April 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

We appreciate you for sharing your experience with Gshopper.com.
We are looking forward to your shopping next time.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

I have only had really good experiences…

I have only had really good experiences with this website. They have really cool and creative technology. The website is very east to navigate.

23 April 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

We appreciate you for sharing your experience with Gshopper.com.
We are looking forward to your shopping next time.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

On this website

On this website, I can find cool clothes and things that are popular right now. They don't cost too much and the people who help me are really nice.

7 May 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

We appreciate you for sharing your experience with Gshopper.com.
We are looking forward to your shopping next time.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

I have bought things from Gshopper four…

I have bought things from Gshopper four times now and I'm really happy. They send the things I buy very quickly.

1 May 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

Thanks so much for your trust in Gshopper.com.
We appreciate hearing your feedback and hope to see you again soon.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

Fits so well

To my surprise, everything I've ordered so far has fit me perfectly!

19 April 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

We appreciate you for sharing your experience with Gshopper.com.
We are looking forward to your shopping next time.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

Good experience for my repair order

They answer quickly and are nice to customers. I can trust buying from them.

6 April 2024
Gshopper logo

Reply from Gshopper

Dear Customer,

We appreciate that you took the time to write a review.
We are looking forward to seeing you on Gshopper.com again.
If you have any inquiries, please do not hesitate to contact us at support@gshopper.com.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Buyer Beware

Buyer Beware! I ordered a drone from this company based on the pictures and description from their website and what I received was something completely different. I went back and forth with their support desk and they finally agreed to refund my purchase price of $70.95, but of course I have to return the item to them in Hong Kong. The cost of parcel postage to Hong Kong is over $30 which to me feels like throwing good money after bad. I would never order anything from these people again and would caution anyone trying to do business with them to reconsider. Stick with online stores that are completely trustworthy like Amazon and do not deal with these scammers.

Update:
After going back and forth with these people, they finally offered a 50% refund without having to return the item. That's still nearly $36 for an E88 drone that you can purchase on Temu for $14.48. I believe this was their plan all along and I got scammed but that is the only money of mine that these people will see, ever. Make sure that you don't fall into the same trap and stay away from this company.

23 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Sending cheap incorrect items

You are sending incorrect items, not stating that the price is in USD when advertising in Australia.
1. Declared at $14.99 and stealing $33.00 from my account.
2. Facebook was advertising a rechargeable powered screwdriver and a non powered cheap imitation delivered.

21 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

I started to buy something from this company

I started to buy something from this company but changed my mind and did not complete the purchase. Every day since January they send me this email: Order No 00019459:placed Jan 23 2024:Hi Terry McEntee,
You added items to your shopping cart and haven't completed your purchase. You can complete it now while they're still available.
I have sent them emails on numerous occasion to stop. Not had one reply. Hopeless

23 January 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

They are selling items which they don't…

They are selling items which they don't have in stock. Recent purchase of a A810 camera which they will not send because they don't have it and they don't know when they will have it. Camera is still on sale also with option to pay extra for fast delivery! This is not the first time. I wrote to queries(at)gshopper.com and shared the order number WSG000037629 but they have no idea when it can be shipped.

6 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Picture and description did not match, HORRIBLE CUSTOMER SERVICE

They had a photo of black slides, but had white in the description. I caught it immediately when I received my order confirmation to make sure the shoes were black. I emailed them repeatedly and no answer. I emailed them to cancel my order due to lack of response and thay I would be contacting my credit card company. When I did receive an answer their response was ok, changed to white. WRONG! I asked to change to black. Then, they began processubg the shipment and offered a 40% discount on the shoes. Seems all from China, POOR CUSTOMER SERVICE AND NO PHONE NUMBER. Gshopper and Greekstyle Apparel. BUYER BEWARE!

1 May 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

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