Grubby Reviews 1,901

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious and varied meals, fresh ingredients, and generous portion sizes. Many appreciate the convenience and ease of preparation, noting that the service has simplified meal planning and reduced food waste. The customer service is also frequently commended for being helpful and responsive. However, some customers have experienced issues with the delivery service, including delayed or canceled orders, and damaged or missing ingredients. A few people also mentioned receiving spoiled items or finding ice packs defrosted upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious and creative... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the delicious and tasty meals, with... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praise the promptness and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched from Hello Fresh to Grubby about a year ago as we found the HF vegetarian options to be really lacking. With Grubby, there's an amazing variety of tasty, filling and easy to make meals tha... See more

Rated 5 out of 5 stars

Have been enjoying grubby meals for over 5 years. Recipes are all good and mostly delicious. There is a huge choice each week (we get a pack of 3 meals each 2 weeks) The default meals one gets are a... See more

Company replied

Rated 5 out of 5 stars

These meal kits have genuinely changed my life. As a vegan with Type 1 diabetes, I often feel burnt out trying to come up with meal ideas or stay on top of everything—but these have made it so m... See more

Company replied

Rated 5 out of 5 stars

I love grubby. I’ve tried boxes from many different companies and now I found Grubby, which combines all the good bits, with an extra. The range of choices is great, and if you have dietary restrictio... See more

Company replied


Company details

  1. Meal Delivery
  2. Online Food Ordering Service

Written by the company

Vegan recipe kits. All flavour. No faff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love them!

I’ve been getting Grubby meals for several years now and the range is still exciting and varied. The packs are very reliable, there are never any missing or substituted ingredients and they are quick and easy but nutritious meals. Portion sizes are great too! I often have a third portion which I freeze for those days when I can’t be bothered to cook from scratch . Being vegan is not essential to me but I know I can trust Grubby to provide wholesome, meat free meals at a great price

16 January 2026
Unprompted review
Rated 2 out of 5 stars

Great recipes. Terrible delivery and dropping customer service standards.

I'll start by stating we've used Grubby for over a year, having tried a few different meal services, and their recipes and ingredients are mostly great, hence the 2 stars, our recent experience warrants a 1/5.

However, they've recently changed delivery partners to Hived and we have had multiple deliveries either delayed or completely cancelled, with no prior warning, often requiring us to chase Grubby and ask where our delivery is. Before changing delivery partners we had no issues in over a year, since Hived we've had issues most months.

Appreciate this is not necessarily Grubby's fault but having raised this issue with Grubby they told us Hived performed well in London - this hasn't translated to our city - this is their business decision. And we have to chase Grubby to ask where our delivery is when it doesn't arrive. This week they replied in the evening of the delivery day, stating it would be 1 day delayed, but we should check on the condition of the produce and cold goods(?). Only be told the following afternoon that they were disposing of the whole delivery.

Not only is this a complete waste of food, it's a waste of our time as a customer. We use Grubby, which is a luxury service (to have food/recipes delivered to your door), as we have a young family and busy work schedules. And it's been put on us as the customer to resolve the issue by contacting Grubby for a refund on top arranging alternative food at the last minute, in this case, on two consecutive days we were promised a delivery and the PM of that day find out it's not arriving.

You're losing customers here Grubby...

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Proactive customer service would’ve been appreciated!

I do like Grubby meals, I think they’re a lot better than another plant-based provider, but unfortunately not this time. The meals I ordered never arrived because the courier they used - Hived - initially messaged to say the order was delayed and then, the following day, that it was cancelled altogether. This no doubt was due to adverse weather conditions but it would have been helpful for Grubby themselves to have contacted me to let me know, and perhaps apologise, instead of waiting for me to contact them? I’ve been refunded but some initial communication and proactive customer service would have been appreciated.

3 January 2026
Grubby logo

Reply from Grubby

Hi Jackie, I'm really sorry to hear this. With the heavy snow and ice our couriers have experienced challenges this week. We have tried to be as proactive as possible but it's been a very changing situation. It sounds like we've not got ahead on your order, so I am sorry for this and the inconvenience of it all. Very frustrating. If there's anything else I can do please do from here please do drop us a line. Hopefully we'll have things back on track with your orders next week. Martin, Founder.

Rated 5 out of 5 stars

I'm absolutely in love with grubby

I'm absolutely in love with grubby. I'm not a vegan at all, I love meat. But these meals are just so tasty and healthy I keep going back to them. They really know how to do flavour, and im delighted to be eating healthier, trying new things and I've lost weight as well as its much lower calorie than our usual meaty dinners. I think the full price boxes will be too expensive to keep on, but I'm very much enjoying the free trail ones that are a bit cheaper and have told all my friends about it.

3 January 2026
Rated 5 out of 5 stars

This is one of the best meal boxes I…

This is one of the best meal boxes I have ordered. The meals are actually tasty and a great selection of recipes to choose from each week.

22 November 2025
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Reply from Grubby

Thanks so much for your kind feedback! We hope you continue to enjoy all the Grubby goodness. :)

Rated 5 out of 5 stars

The meals were outstanding

The meals were outstanding, particularly their fantastic choice for vegans.

24 December 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Bryan,

Happy New Year!

We're so pleased to hear you've enjoyed your Grubby boxes. We have some exciting new recipes for January that we hope you'll love.

All the best,
Matilda

Rated 4 out of 5 stars

Very tasty recipies & lots of choice

Loved the choice, have tried new foods & all recipes have been really easy & delicious. Don't like spicy, so just left those bits out & was still very tasty.

Dislikes were that a few items have turned up past their best or packaging damaged/split within the bags.

23 November 2025
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Reply from Grubby

Hi Nikkie,

Thanks for your lovely review! Glad you have enjoyed the meals and the service overall.

It's a huge shame to hear that some items have been past their best. Ensuring you get the best possible quality is really important to us. If you ever have any issues, please feel free to reach out at help@grubby.co.uk.

All the best,
Matilda

Rated 5 out of 5 stars

Highly recommended

Highly recommended!
The food is fantastic. Tasty, balanced and easy to prepare.
Ingredients are super fresh and well labelled. The recipes are easy to follow. Could not want for anything else!

22 November 2025
Grubby logo

Reply from Grubby

Hi Lucy,

Thank you for your lovely feedback! As a small team, it really means a lot. :)

We hope you continue to enjoy using Grubby.

All the best,
Matilda

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