Groupon Reviews 2,546

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 487 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service and the professional, friendly staff who provide helpful advice and create a welcoming atmosphere. Many people appreciate the great value for money, finding deals that save them money without compromising on quality. The overall experience is often described as positive, with swift service and efficient processes. However, some customers also noted issues with certain products, such as Microsoft Office keys that did not work or were shared, leading to problems accessing files. There were also instances where product descriptions did not match the actual experience, particularly with food items, and some reviewers reported unprofessional service or unexpected additional charges.

What people talk about most

Service

Customers had positive experiences with service, often describing it as fantastic, professional, and... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing significant dissatisfaction,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, helpfulness, and... See more

Price

Consumers find price to be ambiguous, with many reporting excellent service and fair prices, making new... See more

Value for money

People report positive experiences with value for money, often highlighting that it makes trying new places... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book. Groupon allows me to view the availability of bookings for a particular restaurant in the next few weeks before purchasing the coupon. This is particularly handy if I need to arrange f... See more

Rated 4 out of 5 stars

I bought Microsoft Office 2024 from Groupon and had a very good experience. Price was much cheaper than from Microsoft website and no annual subscription needed! It would be helpful if the offers co... See more

Rated 4 out of 5 stars

Good deal as advertised. Mainly a chartered bus ride to visit the sites as stated, not much of a full tour guide experience though. The driver picks you up and drops you off at the sites, but doesn’t... See more

Rated 4 out of 5 stars

The list of items for sale is quite good and selection is a simple process. I have an ongoing problem with the Office 2021 that I purchased from Desol but I assume they are a different entity, so I d... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Office app was very easy to…

The Office 2024 app was very easy to download, install and was easy to activate. Technical assistance was available if needed (which it wasn't). I totally recommend this platform.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed experience

I purchased Microsoft Office from Groupon. After redeeming I didn't receive any link/license key from the seller. The Manager from Groupon was unable to help me - he addressed me to the seller. I am appaled that I couldn't use the Office as planned to, my business was stuffed up and in addition the manager didn't deven want to bother by asking the seller to come forward and told me to solve the problem with the seller by myself. He didn't offer me even a refund - just Groupon "bucks" for the sum of the purchase. I don't need these "bucks", because I don't want to buy anything from Groupon in a foreseen future. And I definitely won't recommend this app to anyone.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought a Groupon voucher for Little…

Bought a Groupon voucher for Little Amigos (Fyshwick) as a birthday gift, but the venue said it was invalid and called it a scam. Groupon took days to respond, then sent a broken refund link. In the end, they forced Groupon Bucks and refused a refund to my original payment method.
Avoid Groupon.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Pirated Digital Product Received

Purchased a digital product that was made to appear to be genuine, only to it was a pirated version of the product that is also unusable due to cybersecurity concerns. Shocked this product could be available on Groupon

30 November 2025
Unprompted review
Rated 1 out of 5 stars

$200 to spend at Hyper Kartingating and…

This was a very frustrating and disappointing experience.

The Groupon was not accepted at the counter, and I was told to make the booking online by myself. There was no clear explanation about how the Groupon worked, and no staff offered proper help or guidance. I booked based on the invoice price shown online, but in the end I was forced to pay an extra $60.

The pricing was extremely misleading. During regular discount hours, the same ride costs $19. However, with Groupon, the price was $29, and even after the so-called “discount,” I still paid almost $25 per ride. This was much more expensive than the normal discounted price.

On top of that, I only found out later that the Groupon credit had to be used all in one day. This important condition was not clearly explained in advance. Overall, this felt confusing, unfair, and poorly communicated. Because of this experience, I will never use Groupon again.

The only positive part was that the karting itself was fun, but the Groupon process completely ruined the experience.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent

Money well spent. Highly recommend. I went with no expectation and I was overwhelmed with the outcome. Fantastic staff. Professional and knowledgable.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

This company GROUPON are keeping Custmer monies

This company GROUPON are quick to keep your money if you leave it sitting in Groupon acc to long .they don't offer to return your hard earned money. When you realise its been taken and try to get it back they even try to stand over customers saying its written in fine print that they have in the policy .that is out right theft

11 February 2025
Rated 1 out of 5 stars

I buy MS office 365 through Groupon

I buy MS office 365 through Groupon. I paid $42 dollars for "office 365 pro plus - 5 device". The no link in the voucher to get the software download and license but only ask to email to an only any "outlook.com" personal email. Nothing repsonse from this email and nothing I can get. I lose $42 dollar now. I searched several AI platform about this email and mentioned a scammer. I will stay away from Groupon in the future.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great massage

Great massage. Royal Lotus Thai days spa are very professional and the massage they offer is great.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing PRP treatment today…

I had an amazing PRP treatment today and couldn’t be happier with the experience. Sarah was incredibly gentle throughout the entire process and made me feel completely at ease. She is extremely knowledgeable and clearly very experienced — you can tell she knows exactly what she’s doing.

Sarah has over 3 years of experience and offers a wide range of treatments, which gave me a lot of confidence in her expertise. She took the time to explain the treatment thoroughly and answered all my questions with care and professionalism.

I’m already impressed with how my skin feels and I will definitely be returning for more treatments. Highly recommend Sarah and the team for anyone considering PRP or other aesthetic treatments! 💫I’m

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish and Paypal not willing to…

Rubbish and Paypal not willing to resolvr
This company is totally ruthless. I ordered but cancelled and asked for a refund immediately after realising the price they charged. It went from US $ 9.99 to US$ 25.99 for a piece of plastic rubbish. 5.99 was refunded due to system error, lucky me, for the rest of the money I was told it was too late and wait to receive and return after viewing the item a screen magnifier. Disappointedly PAYPAL decided not to intervene

11 February 2025

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