Groundfloor Reviews 403

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

What a terrible experience! Misleading maturity dates on investment products. Groundfloor holds your principle for years past the advertised "maturity date" for LRO investments, so consider yourself w... See more

Company replied

Rated 1 out of 5 stars

Groundfloor Lending ripped me off on repayment from one of their bad loans (see attached). They falsely rate their loans to investors and then take no responsibility when their clients default. A 7-ye... See more

Company replied

Rated 1 out of 5 stars

I’ve been waiting since April 2022 for 4 years for $60 in interest. Foreclosure supposedly happened 2 years ago and now it’s a short sale. This company is a joke of epic proportions

Company replied

Rated 1 out of 5 stars

This company seems to be a scam now by providing misleading descriptions of the loans. Basically 90% of the loans can not be paid as scheduled, and more than 1/3 or even more loans will be default... See more

Company replied

Company details

  1. Property Investment
  2. Alternative Financial Service
  3. Financial Consultant
  4. Investment Company
  5. Investment Service
  6. Non-Bank Financial Service

Written by the company

At Groundfloor, we believe investing should be open to everyone, not just the wealthy or well-connected. Since 2013, we’ve been helping everyday people put their money to work through short-term, real estate-backed investments that typically deliver around 10% annualized returns. We were the first company qualified by the SEC to offer direct real estate debt investments to both accredited and non-accredited investors. That means whether you are just starting out or have years of experience, you can invest with the same transparency and control. So far, more than 270,000 people have joined us, funding thousands of renovation and construction projects across the country. Along the way, we’ve been honored with awards like the Forbes Fintech 50 and a spot on the Inc. 5000 list six years in a row. Our mission is simple: remove barriers, create opportunity, and help you build wealth on your own terms.


Contact info

1.9

Poor

TrustScore 2 out of 5

403 reviews

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1-star

No history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I've been investing for over 3 years…

I've been investing for over 3 years now. Yes, it is taking longer to get repaid but its Real Estate. It's taking longer for investors to get permits and work completed. This is something everyone needs to be realistic when investing. Since investing, I seen foreclosures on properties but GF has always paid their debt to the investors. I also invest in their notes. Maybe consider that instead of properties. You're paid monthly on interest earned and the principal is paid on completion.

23 April 2023
Unprompted review
Rated 1 out of 5 stars

I invested in a real estate project…

I invested in a real estate project about a year and a half ago. It was supposed to be a six month investment. A year and a half later still haven't received a single penny back no update just nothing from these people save your money don't wast it with these people!!!!!!!

17 April 2023
Unprompted review
Rated 1 out of 5 stars

Losses, defaults, 100% of my C level LRO (20 of them) are…

100% of my C level LRO (20 of them) are in default after almost two years since in investing. Most of the loans were with 6 months duration. I started getting negative rates of return of 50% in actual loss of investment which they calculate and present as 20% negative rate of return. I am slowly moving all my investments out of GF as it seems they are in a massive default risk at the moment. Stay out of Groundfloor and avoid getting rekt.

17 February 2023
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Reply from Groundfloor

Hey, since this pertains to your personal portfolio, we recommend that you reach out to our support team at support@groundfloor.us so that we may further assist you.

Rated 2 out of 5 stars

Fails to meet expectations

I posted a "2 Star" review in June '22 and had hoped that by this time the platform would have evolved into something more predictable and informative. It hasn't. After 18 months of investing, the same issues still persist without any signs of improvement. Most notably, loan maturity dates continue to be meaningless. They indicate nothing other than the point in time in which the loans will transition from "Perform" to "Extended" status.....which they almost always do. Once extended, the loans drift away into the ether. Information on status and/or when/how they will be closed is practically non-existent. At best, cryptic one-line quips are provided keeping you submerged in the gray zone. You essentially know nothing on the future of your loans as the weeks, then months pass by. My stats:

- 86.1% of loans extended
- On average, loans that eventually closed were extended 107 days beyond their maturity date
- On average, loans that are still open are 240 days beyond maturity date, and counting
- 13.9% of loans went into default, but half these were eventually paid

I badly want the GF platform to work and become a significant part of my investment portfolio. The concept is great, but the execution is severely lacking and arguably stressful. My advice would be to use it like you would a slot machine in Vegas. Throw in a little money and try to have fun, but for sure don't invest an amount that would have a significant impact if lost or if tied up for months on end.

18 January 2023
Unprompted review
Rated 2 out of 5 stars

This was a fantastic company in the…

This was a fantastic company in the start of it. Then they became shady. I needed to modify my account information and now they have my money they refuse the bank I've been using since I opened My account and give me no access to my funds.
They are essentially forcing me to continue to invest or do nothing. They told Me My bank was no longer acceptable that they do better with more well known banks. They refused to send me a check or close my account. They are robbing me of 400 dollars.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

I would like to fault the current…

I would like to fault the current administration, who took a booming real estate market and demolished it. I will continue to invest with Groundfloor and hope for new leadership. Go Brandon. (sorry).

31 December 2022
Unprompted review
Rated 1 out of 5 stars

Forget interest...if you can just get your principal

Scam. Almost most of loans (10+) ran into delays. ITs been multiple years and still have to recover my invested principal for multiple loans. Forget the interest. Underwriting and rating of loans are too loose, and company seems is not investing required amount and resources to recover unpaid loans....

7 December 2022
Unprompted review
Rated 2 out of 5 stars

Good at first, then problems

My first two investments went well. They were very timely in repayment. The last two investments I made are both in a "workout" situation. I think that this is going to take months to years to resolve. In the meantime, my capital is tied up. I believe that I would have been better off investing in REITs that pay a monthly or quarterly dividend. And REITs can be bought or sold at any time on a brokerage exchange.

5 December 2022
Unprompted review
Rated 1 out of 5 stars

Why bother? Issues unresolved and quality going down.

I have been with Groundfloor since the very beginning. Recently they enabled business accounts and I have also joined as one. While early investors have seen the equity price increase, the quality of loans, payback for investors, and growth have all gone downhill these past two years (2020-2022). My A and B loans have about a 45% delayed or default rate. I have loans from 2019 that have yet to be repaid. The 6 month term on those has gone on too long! Almost four years ffs! How long will you keep "reaching out to borrower"? Just foreclose already. Still, I would now not bother to invest. Payback takes 2x-5x longer and you are not collecting any interest during that time. What's even the point of putting capital at risk when the timeline goes out 3-5 extra years and we don't get any compensation (interest or otherwise) for delays? Don't risk your funds. They were good in the beginning but since 2020 have just gone continually downhill. I am not confident they will recover and get back to high quality all around.

20 November 2022
Unprompted review
Rated 5 out of 5 stars

I have been investing in Groundfloor…

I have been investing in Groundfloor for more than seven years. They keep my informed of what's going on with the properties where I have my money and are always coming up with new products. This has been a simple way for me to invest in small amounts and grow my money gradually. My returns have been so much higher than any bank could offer.

31 August 2022
Rated 5 out of 5 stars

Excellent Short-Term Investment Option

I was looking for a solution for short-term investing outside of the stock market. Groundfloor offers a unique style of real estate backed debt investments which generate consistent returns that are hard to match on other platforms. Diversification across multiple properties is made simple with the $10 minimum. I have had occasion to work with Support a few times and have received excellent service. I would highly recommend Groundfloor to any investor looking for consistent returns with the flexibility of having their money available in the short term.

13 September 2022
Rated 5 out of 5 stars

Investment opportunity for the elderly

I am one of the small investors and a senior citizen; my savings would be in a savings account if I hadn't been introduced to Groundfloor. Groundfloor has set up easy-to-understand information about each property, plus I get the opportunity to help others make money while also getting a very profitable return on my investment.

8 August 2022
Rated 5 out of 5 stars

I love ground floor its fun…

I love ground floor it's so much fun picking properties is inproperties to invest in with his little Liz $10 a house with no toilets to fix no rehab just watch your money come in and invest in another property property great platform easy to use. I love it I do wish they had more notes and go back to letting us invest a $100 in dollars in their notes that would be great

8 September 2022
Rated 3 out of 5 stars

The loans with GROUNDFLOOR are taking too long

The loans with GROUNDFLOOR are taking way too long to be repaid. 6 month loans are being paid back in 12-15 month time span.
And only receiving a dollar more. The percentage that is shown as the rate of return seems to be a little off. The numbers shown seem to be higher than what is being paid. Also, only being shown very vague robotic updates on the status of the properties that are over due. Taking wayyyy too long.

8 September 2022
Rated 3 out of 5 stars

More loans than expected have been…

More loans than expected have been deferred or defaulted and this has led to a reporting of returns much less than expected. I think that expectations could be set better and more realistically or the reporting needs to change to reflect more accurate long term expected returns. Maybe it’s just the first year or two that returns are so much lower because of the high amount of deferred payments. But it seems like the risk is s higher than expected and the returns are lower.

8 September 2022

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