GroundGuards Reviews 

167
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and dedicated staff members who consistently go above and beyond to ensure smooth operations and expert installations on site. Many people highlight the exceptional communication, friendly attitude, and reliable teamwork demonstrated during every step of the project. Consumers also emphasize the strong build quality of the products and the impressive speed of the delivery service. Reviewers note that orders arrive promptly as scheduled, and the helpful office team provides valuable advice when choosing items. Clients appreciate the seamless overall process and express strong confidence in using these reliable services again.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally hardworking on site. Reviewers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, friendly, and... See more

Product

Reviewers mention positive feedback about product quality, describing items as strong, robust, and exactly... See more

Delivery service

People report positive experiences with delivery service, highlighting quick turnaround times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... See more

Company replied

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and be... See more

Company replied

Rated 5 out of 5 stars

I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Building Equipment Hire Service
  3. Equipment Supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(167)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have great service and prodution…

We have great service and prodution from the work force!! Always working safe and to our method statements! Even in our high risk enviroment !

29 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind review. Glad to hear the service has been strong and that the team are working safely to your method statements. Please get in touch if there is anything further we can help you with.

The GroundGuards Team

Rated 5 out of 5 stars

Luke and Ciaran both did a fantastic…

Luke and Ciaran both did a fantastic job installing mats for our temporary carpark.
Friendly profesional service.

28 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. We’re really pleased to hear you had a good experience with GroundGuards. We really appreciate your feedback and hope we can help again in the future.

The GroundGuards Team

Rated 5 out of 5 stars

Luke and Ciaran both did a fantastic…

Luke and Ciaran both did a fantastic job finding mats for our temporary carpark.
Friendly and professional installation.

28 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. We’re really pleased to hear you had a good experience with GroundGuards. We really appreciate your feedback and hope we can help again in the future.

The GroundGuards Team

Rated 5 out of 5 stars

First class service

First class service, great product .

25 May 2026
GroundGuards logo

Reply from GroundGuards

Thanks for your fantastic review. Great to hear you were happy with the service and product. We really appreciate your feedback and hope we can help again in the future.

The GroundGuards Team

Rated 5 out of 5 stars

Impressive service

The Ground Guards team have provided us with a fast, punctual, safe and customer-focused service. Always a pleasure to see a well motivated and balanced team nailing a job on our operational COMAH site. Starting with Mikey, he has led the job on site giving clear instruction, coaching and direction with a focus on our requirements and keeping us well informed and listened to. Luke is an excellent deputy and has helped with problem solving. Luke and Paddy have been operating the machines in sync non-stop. Paddy's work ethic and willingness to deliver has kept the drum beating and particular credit goes to Elliot who is new to the team yet you wouldnt know it. Credit to Ben behind the scenes. I heard first hand the good comms between the on and off site functions. Many of the staff here have commented on the slick operation and the quality of the end product which will make our HDD project faster, safer and easier. Thankyou

22 May 2026
Unprompted review
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Reply from GroundGuards

Thanks for your fantastic review. Great to hear the team provided a fast, safe and well-coordinated service on site, and that communication between the on-site and off-site teams worked so well.

We’ll make sure your comments are passed on to Mikey, Luke, Paddy, Elliot and Ben. We really appreciate your feedback and hope we can help again in the future.

The GroundGuards Team

Rated 5 out of 5 stars

GAUNLESS FOOTBRIDGE

Full job from start to finish could not gone any better professional service delivered by the whole team

14 May 2026
Unprompted review
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Reply from GroundGuards

Thanks for taking the time to leave a review. We’re really pleased to hear everything went so well and that you were happy with the service from the whole team.

The GroundGuards Team

Rated 5 out of 5 stars

CELTIC LAKES

Great install by Luke and Paddy. Done efficiently and well on time. Many thanks.

8 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. Great to hear the install went smoothly and that Luke and Paddy did a great job. We really appreciate your feedback.

The GroundGuards Team

Rated 5 out of 5 stars

Driver Jacob went above and beyond to…

Driver Jacob went above and beyond to get the job done efficiently. Nothing was too much hassle for him, even in high risk, high pedestrian traffic area, he kept his cool and carried on safely and effectively.
Confident and competent machine and HGV driver.

7 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for your fantastic review. Great to hear Jacob went above and beyond and handled a challenging site safely and efficiently. We’ll pass your comments on to him, and we really appreciate your feedback.

The GroundGuards Team

Rated 5 out of 5 stars

Grate gang professional and efficient

Grate gang professional and efficient

8 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for your positive review. We’re glad everything went smoothly and that the team were able to help efficiently.

The GroundGuards Team

Rated 5 out of 5 stars

Good communications and Jacob was ery…

Good communications and Jacob was ery helpful

7 May 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for the kind words. We're delighted to hear you had a positive experience and that Jacob was so helpful throughout. We'll make sure he receives your feedback.

The GroundGuards Team

Rated 5 out of 5 stars

Great product

Great product. Quick delivery with decent couriers and on the second order was able to pick up without delay. At all times the comms were spot on. Thank you.

5 May 2026
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Reply from GroundGuards

Thanks for your fantastic review. Great to hear everything went smoothly and communication hit the mark. We really appreciate your support. Please get in touch if there is anything further we can help you with.

The GroundGuards Team

Rated 5 out of 5 stars

The groundguards team Luke and Bradley…

The groundguards team Luke and Bradley great set of lads very helpful and hard working didn’t mind working over to get job done on a wet miserable days
Would highly recommend

1 May 2026
Unprompted review
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Reply from GroundGuards

Thanks so much for the lovely review. We’re really glad Luke and Bradley were able to help and get the job done, even in the awful weather. We really appreciate the recommendation.

The GroundGuards Team

Rated 5 out of 5 stars

Luke and Bradley

Luke and Bradley, They did a really great job and completed a very important task in a very short time. Their communication was excellent and they were very helpful. We had worked with them before, and we are pleased to have worked with them again.

23 April 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for taking the time to leave a review.
It's great to hear such positive feedback about Luke and Bradley. They’ll be really pleased to know their support on the job was appreciated, and we’re glad they were able to help when it mattered.

Thank you again for choosing to work with us.

The GroundGuards Team

Rated 5 out of 5 stars

What a pleasure working with Luke and…

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practical and efficient when they work. Communication was great from as soon as they arrived. Would love to have them again. By Chloe ( Senior Site Manger of Goldbeck solar )

23 April 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Hi Chloe, thank you for your lovely review.

We’re really pleased to hear Luke and Bradley made such a positive impression on site. It’s great to know their teamwork, efficiency, and communication helped everything run smoothly, especially under pressure.

We’ll make sure your feedback is passed on to them both. Thanks again for choosing GroundGuards, and we’d be glad to work with you again in future.

The GroundGuards Team

Rated 5 out of 5 stars

good service and product

All my calls and emails were followed up quickly. I received good advice on the products and the delivery was made the following week.
Very happy with the service I received.

22 April 2026
GroundGuards logo

Reply from GroundGuards

Thank you for your kind review. We’re glad you were happy with the service you received and that everything was followed up quickly. We really appreciate your feedback.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is great and exactly what we were hoping for. (Private individual not Industry therefore a small order) Thoroughly recommend this company.

14 April 2026
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Reply from GroundGuards

Thanks for your feedback. We’re really happy to hear you had a good experience with us. We always aim to be helpful and provide the same friendly advice and efficient service for every customer, no matter the size of the order. We really appreciate your recommendation and hope to help you again in the future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent service

Really good service & excellent advice given at point of sale

3 April 2026
GroundGuards logo

Reply from GroundGuards

Thank you for your kind review. We really appreciate your feedback. If there’s anything we can help with in the future, please don’t hesitate to get in touch.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Just a quick note that we are thrilled…

Just a quick note that we are thrilled to have GroundGuards as our partner as we develop a new program offering these Mats.

They have knocked it out of the park

31 March 2026
GroundGuards logo

Reply from GroundGuards

Thank you for the great feedback. We are really pleased to be supporting you, and it is good to hear the team has made such a positive impression.

We appreciate your support and look forward to working together further.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Bish-bash-bosh!

Bish-bash-bosh and the product is on my doorstep, that is the best way to describe the service from Ground Guards! The product is great quality and at the best price I could find anywhere in the UK. These guys are a pleasure to deal with and can move product quickly, even to our small rock at the far end of the English Channel. Well done Ground Guards.

31 March 2026
GroundGuards logo

Reply from GroundGuards

Thank you for taking the time to leave such a great review. We’re so pleased you had a smooth experience with us from start to finish. Our team works hard to make ordering straightforward and to get mats out quickly, so it’s great to know that came across. We really appreciate your support and hope we can help again in the future.

Best,
Mike - Marketing Manager

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