GrooveHQ Reviews 30

They will just close your account down with no warning and no reason. Happened twice. They won't get back to you either. Can't take that risk as a business particularly as something so valuable as emails. Shame, as it's actually a great product

I've used a lot of business email tools over the years, but Groove has been my go-to across multiple domains, and for good reason. The thing that stands out most? When something goes wrong, you actually get help - fast. No bouncing between departments or explaining your problem five different times. Your account manager handles everything from billing hiccups to technical issues directly.

The software itself is rock solid. The interface is clean and intuitive, but under the hood, you've got powerful features like automatic tagging, smart folders, and custom fields that let you organize things exactly how you want.

Sure, running multiple inboxes isn't cheap, but Groove is more than just an email tool. If you take the time to set it up right, it handles everything from customer service to sales outreach - basically replacing a whole stack of expensive SaaS subscriptions.

I'm sticking with Groove for the long haul. And if you're looking for email software that delivers without the headaches, this is it.

"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"

Groove Support helped me with reporting my KPIs. I highly recommend Groove if you want a responsive support team to help you with your support system :)

Ridiculous service. I Planned a meeting with the Founder on Oct. 3. The Founder (Alex) never showed up. When I asked for a reason, he did not even apologize for the inconvenience and told us to look for another solution.

Therefore, I would not recommend doing business with these guys.

Groove has made it easy to monitor emails within our organization. From being able to search the sender or the subject, results come in seconds. It is easy to share an inbox with other co-workers.

Groove has been an awesome application to use for work. It makes emails feel less daunting and more organized

The ease of use and customer support is amazing.

GrooveHQ is a very user friendly email software. We are able to share in boxes so that we can search for things across the team. I like the ability to see if the recipient has read my email and when. I use the post it notes to communicate with my team, this is an awesome feature.

The service was quick and easy. Really really good!

We previously used Trengo, but switching to Groove HQ has been a game-changer for our team. This ticketing and mailing solution is simply outstanding. With its AI capabilities, our responses are faster and more organized. Additionally, the support is incredibly responsive, and the price is unbeatable. We highly recommend Groove HQ to any business looking to optimize their customer management.

We've recently started using Groove, and my experience so far has been pretty positive. Here's a brief overview of my thoughts on the platform:

User Experience and Interface:
Groove offers a clean, intuitive interface that's easy to navigate.

Features and Functionality:
While I haven't had the chance to explore all of Groove's features yet, the ones I've used are good. The ticketing system is efficient, allowing for easy assignment and tracking of customer inquiries. The collaboration tools make it simple to involve team members in resolving complex issues, ensuring customer queries are addressed promptly and effectively. I like the Knowledge Base too.

Customer Support:
One of the standout aspects of Groove is its customer support. The support team has been very responsive and helpful whenever I've had questions or needed assistance. Their prompt and professional responses have made my onboarding process smooth and stress-free.

Despite the overall positive experience, there are a few areas where Groove HQ could improve. There have been occasional bugs, particularly with task assignments. Occasionally, tasks aren't assigned correctly (using tags/automations), which can be frustrating. However, given the responsive nature of the customer support team, I am usually optimistic that these issues will be resolved promptly.

My one other beef is that I want to be able to include COPIED screenshots in notes. Right now, I have to save and attach images, which is a pain.

GrooveHQ is so great and easy to use. The UI is modern and use of automation makes managing your ticket system a breeze.

Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond. There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week!

Ease of user and the interface is very user friendly.

If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on.

Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses.

Better than the rest

I have been using GrooveHQ for close to a decade and highly recommend it.

It's lightweight, simple to use, very cost-effective, and has all the functionality (and more in some cases) than its counterparts.

The team are great and the fact we continue to use GrooveHQ is the true mark of their quality.

PROS
Groove has made some improvements to their interface over the years that make the workflow less frustrating. I like that you can more easily leave notes and the My New and Open folder gives visibility to what you need to manage. Ticket assignment is also easy to use and change the delegation.

Their customer support has greatly improved over the years, and I do think they are working to make positive changes. Hopefully, many of my pain points will be resolved in time.

CONS
Groove leaves a lot to be desired. Within the actual email app, this is what comes to mind:
- the inability to filter tickets by date
- lack of filter options
- not being able to reverse a merged ticket
- emails that are forwarded are still in the original thread, it becomes messy very quickly
- when you close a ticket, it's moved to the date it was received. If you close something in error it can take forever to figure out what it was, it also doesn't show up at the top of recent updates.
- Internal notes and CSAT replies can easily be missed

Reporting:

- The views they provide give a very basic look at what is happening in support
- Nothing is customizable
- Nothing can be extracted
- Comments on CSAT don't show up in the reports, you have to go to each individual ticket and find it.