GROHE UK Reviews 

Curious why my four-year-old tap had started going into spray mode on its own I emailed Grohe for assistance. Initially, I admit I had my regrets after buying the Grohe brand and didn’t expect to hear from them.
However, Grohe technical came back to me very promptly and not only did they email a diagram suggesting which part it was most likely to be, they also agreed to send me a replacement!
I’m not used to dealing with such an amazing technical team and fantastic customer service. It’s more than what I expected. Well done Grohe for having such high standards!

spoke to Grohe over the phone and gave them the details and photo of the problem, they replied very quickly and sent the broken part strait away.fantastic

Poor quality control. After fitting a new Grohe kitchen tap from B&Q I was disappointed by the lack of hot water flow. Being a new house I assumed that this was normal. Then I swapped the feed pipes and the cold was restricted. After much messing about I discovered that the crimping process in the flexible hose has partially blocked the pipe. I then had to use a drill and pick to remove the blockage.
It goes to show that modern manufacture does not test it's components. It relies on the end user to complain. I would never consider buying Grohe again.

I was trying to track down a replacement shower mixer thermostatic cartridge and was struggling to identify the correct part number - our shower unit is some 20-30 years old. I contacted Grohe technical support and received a very prompt response with the exact part reference, part and fitting diagrams, and advice on where to buy. Now ordered. The original shower unit was of such good quality it was great being able to replace the part, rather than the shower. Nice to know parts are still available.
Very impressed with service and follow up.

I had a quick response and good service from Grohe company with continued help if necessary

Just needed a replacement trim for a shower diverter valve, should be simple enough as it’s only 2 years old, but often it isn’t simple.
I’m very glad to say Grohe was a breath of fresh air, easy first phone call , no long hold, spoke to a real person and quickly identified the part. As soon as I emailed a photo of the part to confirm and the invoice, it was posted out to me within a couple of days.
As someone in the trade, specifying fittings, this sort of great back up and support really makes a difference… well done Grohe!

First class service. after 4.75 years of use failing part was renewed under warranty and arrived within three days

Have found them very helpful at identifying which spare parts I needed to order.

Jason was great and so helpful - sending the part numbers and diagrams I found it so efficient - I wish more companies worked like this and the way that Jason does.

The Help desk responded quickly to my prblem with a leaking tap and suggested a solution.

I bought 3 Grohe bidets for my 3 bathrooms. One of them works properly and two of them are leaking continuously. Upon reaching the customer care support, they are not ready to admit the flaw in their bidet head. They are only blaming the installation process which is not true. The same installation process is used to install the three bidet but still only two leak. This clearly means there is some issue with the two bidets and not the installation process. There is no customer support for this nor are they responding to my emails.

Absolutely unhelpful staff not wanting to help the customer in need. To top it, they wont accept their fault either.

No use of the guarantee offered!! It’s a shame!!

What can I say Grohe have the best customer service I have ever experienced. From spare parts to the technical helplines every part of this company is outstanding. The build quality of there products is second to none I will only use Grohe products on my bathrooms now as I have never had any issues fantastic company.

Very prompt and clear advice from Grohe technical team.
Now know which product to buy.

Chris was exceptional, the customer service help with my red hot tap, and bathroom show cap, was 10*

I highly recommend the company and wd definitely purchase products again

Excellent products and customer service. Needed an installation instruction which the installer didn't leave with me and was sent to me in no time. Well done Grohe (Paul from UK customer service)

I had quick responses back from each email I sent to Chris from the Technical Customer Services Coordinator, and the service I received was top-notch!

Unusual to find in this day and age

Quick and helpful response to my enquiry about heater not working. Advice solved the problem!

The after-sales service from Grohe was exceptional.

I have a shower and a cap for my thermostat was damaged at install by the fitter. After 18 months, I contacted Grohe and was helped to find the part on their website, and then directed to where I could mail-order the item.

While chatting with their operative, he asked why I needed it, how old my shower was, and kindly offered to send me one directly. I was astounded.

I am so impressed that Grohe is at the top of my list for any future purchases.

Thank you, 10 stars for customer service.

What superb Customer Service!
I needed a new end cap for my Grohe Shower Control but didn't know which one as there are a number of options. Chris, Technical Customer Services Coordinator at Grohe, after several quick e-mails, was able to identify the one I needed and so solved my problem.
Big "Thank You" to Chris!

Excellent customer service from Chris at Grohe. I had a problem with my shower controller button. Chris talked me through how to fix it, sent a very useful link to a video to help and offered support via a video call. The instructions worked and the problem was quickly fixed. We just needed one small part, which Chris dispatched the same day. All in all, very impressed with the level of service.