groceryeshop Reviews 67

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported issues with their orders, frequently receiving only partial shipments or experiencing problems with order fulfillment. People also found it difficult to get in touch with the company, noting that customer service was often unresponsive, with phone numbers being invalid or emails going unanswered for extended periods. This lack of communication extended to response times, which were consistently slow or non-existent, leaving many without updates on their purchases. However, some people were satisfied with the product quality, mentioning great quality and unique selections, including specific candies, durable Tiki Umbrellas, and comfortable bed frames. A few other people also felt that the ordering process was easy and that delivery was prompt, with products arriving as advertised.

What people talk about most

Order

Reviewers highlight negative aspects of order. Many customers report never receiving their orders, with some... See more

Product

Users describe ambiguous interactions with product. While some customers praise the great quality and unique... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report an inability to reach... See more

Response time

People report negative experiences with response times, consistently expressing frustration over the lack of... See more

Customer service

Clients share negative opinions on customer service, with many reporting unresponsiveness across various... See more

Based on these reviews

Rated 2 out of 5 stars

I only received half of my order. When I tried to contact someone for assistance, I got no response for weeks. It shouldn't take weeks for someone to reach back out after sending in multiple inquiries... See more

Rated 1 out of 5 stars

i should have read the reviews. live and learn. i ordered some pg tips pyramid tea bags— not the regular ones i could just get at target. there is a difference. and they sent the regular ones. cus... See more

Rated 1 out of 5 stars

Ordering from groceryeshop is a “roll of of the dice.” You have no idea whether or not the item is in stock when you order. After I placed an order for cereal, days went by. I received no notificatio... See more

Rated 1 out of 5 stars

Order has not been received more than 15 days after purchase and no response or communication has been possible with support. No tracking number was provided and phone number for company is bogus. Yo... See more

Rated 5 out of 5 stars

Great quality and unique selection. I have a hard time finding specific Italian puntini candy and they are the best on offer. I also found additional sweets for a good price and with additional flavor... See more

Rated 5 out of 5 stars

Love the Tiki Umbrellas, It makes you feel like your having Island time. They are great quality and durable

Rated 1 out of 5 stars

Groceryeshop is a scam siteor a dropship bot website. They import listing on amazon then up pice and just buy ads on google shopping. Item that show less than amazon probably never ship and just want... See more

Rated 1 out of 5 stars

Order for fruit basket was supposed to be sent from New York to the Los Angeles area which UPS gave delivery date to take about two weeks, Why would one send fruit across country when there is plenti... See more

Rated 1 out of 5 stars

I ordered six one pound bags of beans. I received one bag! I immediately notified the vendor of their mistake and have received no response from them at all—48 hours. Can’t believe I didn’t check revi... See more

Rated 1 out of 5 stars

My order was a gift to a friend and it wasn’t received. Customer service finally responded but they responded to the wrong order. Resent the correct information and never heard anything back. It’s bee... See more

Rated 1 out of 5 stars

BEWARE!! Do not order anything fromm this site. The customer service lines are disconnected and there is no feedback from email correspondence. I ordered merchandise from this site and all they... See more

Rated 1 out of 5 stars

Notified that my order shipped but I had to download a separate app to track it. Separate app has no information about the shipment. Contacted company if there was a way to track without app. No res... See more

Rated 1 out of 5 stars

Can’t reach - even fake phone #. Tried to cancel order when I realized price was much less on Amazon. No response to chat, email and the phone number on their site is a fake. I disputed charge wit... See more

Rated 3 out of 5 stars

I placed an order on September 4, 2025. Groceryeshop had advertised "Stubbs Bbq Sce Smky Bsug ( 6 X 18 Oz )" for $23.69, which is a reasonable price when it isn't out of stock at most major reta... See more

Rated 1 out of 5 stars

Scam! Product not delivered, gave bogus shipping info, phone numbers given nobody answers, no reply to emails. Reported to American Express.

Rated 1 out of 5 stars

Order never received After 10 days of dealing with "Tom" customer service via email and Facebook, I gave up. They wanted me to find my own package instead of them finding what they sent me. Never,... See more

Rated 1 out of 5 stars

Placed an order a week ago, no tracking information, phone number doesn’t work and no responses to emails sent. I’m contacting my credit card company. Never again!

Rated 1 out of 5 stars

I never received my order, could not contact business, either by phone, email, chat, or regular mail! No response to my inquiries about my paid for order! Help!!

Rated 1 out of 5 stars

I ordered through grocery shop and my first package. I was able to track it all the way to my city and it showed delivery but it never got to my residence. I ordered again through another company, but... See more

Rated 1 out of 5 stars

They did not send what I ordered; in fact they simply ordered what they considered a comparable product from Amazon and had that sent to me. Their customer service chat did not respond, and the phone... See more

Rated 1 out of 5 stars

We love the reduced sugar preserves from Fiori di Frutta. When I saw a good price and our favorite flavor, blackberry, I ordered six. After weeks of waiting, the box came with six jars of APRICOT... See more

Rated 1 out of 5 stars

Broken items, everything is coming in separate boxes, all of it is in Amazon boxes, so I guess they just order from Amazon, no customer service response to broken items. Almost a scam.

Rated 1 out of 5 stars

Poor service and very slow delivery. I’ve been waiting a month for my order. They took my $$ immediately and I’m still waiting to receive my product. Do not order from this company!!!!

Rated 1 out of 5 stars

If I could give a negative -10 I would. They totally Stole $48 from me I ordered 2 of the same item. I only received one. I have reached out to customer service multiple times takes weeks to respond... See more

Rated 1 out of 5 stars

I placed an order with them it took 3 weeks for them to let me know that I’m not getting my package and 10 days in order to see my refund, don’t even know why they have a business!

Rated 1 out of 5 stars

I received a “variation” of the product that was ordered. Attempted to contact Customer Service and it was a complete FAIL!! Would not recommend doing business with them.

Rated 1 out of 5 stars

I ordered my favorite ramen from them and got no tracking number. I emailed them twice and heard nothing. Their phone line is broken. It’s been two weeks now. I will be contacting my bank... See more

Rated 1 out of 5 stars

Ordered Gatorade, powdered 05 days after I ordered it I sent them an email for the tracking number. No one ever got back to me two days later. I emailed the same question didn’t hear back from him. We... See more

Rated 1 out of 5 stars

Never received order for $100. Wont return emails and telephone number is not valid. So NOT order from them!!!!

Rated 1 out of 5 stars

I ordered 3 CASES of Riot energy drinks. I received 3 CANS of the drink. The charged me for the 3 cases. I should have read the reviews just like everyone else that got scammed has mentioned. DO NOT... See more

Rated 1 out of 5 stars

You'll lose your money!! I should have done more research first! Bad reviews. Google their address and look at the picture of the building. They took my money and nothing was ever delivered. I'm so ma... See more

Rated 1 out of 5 stars

Order never received ever. I called and called but no answer and no working answering machine. Do not buy.

Rated 1 out of 5 stars

I ordered something from them and never received it. I tried to contact the support team and never got any response from them. They are the worst company! DO NOT ORDER FROM THEM!!!!

Rated 1 out of 5 stars

Horrible customer service. They don't answer their phone or reply to emails. I was double billed and I couldn't get in touch with anyone. I have tried them only one time but that was enough for me. I... See more

Rated 1 out of 5 stars

Never received my order. No answer from email or phone number. Will dispute charges.

Rated 1 out of 5 stars

If I could give negative stars I would!!! Ordered 4 bottles of olive oil got 2. Sent photos and reply was we will issue a partial refund. Never happened. Emailed again and they said the order was comp... See more

Rated 1 out of 5 stars

This place is a scam. Ordered a 5 pound bag of candy. I received 2 pounds. Then they changed the ad to say 2 pounds. They will steal your money. Please go somewhere else or you may be sorry like me.

Rated 1 out of 5 stars

I ordered 4 cans of split pea soup. I received the package, however the cans were in a box with no packing material. Two cans were dented and broken open. the box when delivered was soaked in split p... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE Received the wrong items. Reached out to customer service several times with no reply. The customer service phone number has a weird auto message that makes no sense. The on... See more

Rated 1 out of 5 stars

I placed an order and never received it or was provided a tracking number. Customer support does not respond through chat or email and phone number is fake. Total scam - wasted money on an order I d... See more

Rated 1 out of 5 stars

They got their money but I did not get my product. Online customer service is not responding phone number is not working A total scam


2.1

Poor

TrustScore 2 out of 5

67 reviews

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Rated 1 out of 5 stars

Ordering from groceryeshop is a “roll…

Ordering from groceryeshop is a “roll of of the dice.” You have no idea whether or not the item is in stock when you order. After I placed an order for cereal, days went by. I received no notification about shipping. Finally after an extended period, I disputed the charge on my credit card. I was emailed asking I remove the dispute without explaining whether or not the item was available and would be shipped or the item was no longer available. They are extremely slow to respond. When they do respond their communications are vague and do not address the issue. I tried ordering from them again to see if things might change but it only became worse. They canceled my orders immediately, thank goodness, no more credit card disputes. I do not recommend ordering from this company. Save yourself a lot of trouble and find another merchant to order from.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give negative stars I…

If I could give negative stars I would!!! Ordered 4 bottles of olive oil got 2. Sent photos and reply was we will issue a partial refund. Never happened. Emailed again and they said the order was complete. It wasn't. Now, 5 emails into it they are now just ignoring me. Fu*k'em, I'll never buy from them again and hope you never do either.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam

They got their money but I did not get my product. Online customer service is not responding phone number is not working
A total scam

25 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE

DO NOT BUY FROM THIS SITE
Received the wrong items. Reached out to customer service several times with no reply. The customer service phone number has a weird auto message that makes no sense. The online chat claims to say representatives are online and ready to help but as soon as you enter the reason why you need help there is a message that says there aren't any agents available.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company!

I placed an order and never received it or was provided a tracking number. Customer support does not respond through chat or email and phone number is fake. Total scam - wasted money on an order I doubt I'll ever see.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

A soupy mess!

I ordered 4 cans of split pea soup. I received the package, however the cans were in a box with no packing material. Two cans were dented and broken open. the box when delivered was soaked in split pea soup. I cleaned the 2 cans that were OK and threw it the rest of the mess. I wrote an email and was told without pictures of the damage to support my claim, they would not do anything to resolve the issue. Who keeps soaked box and 2 cans that are leaking all over for over a week to send as documentation once they finally responded??
Just an update…. Groceryeshop said they would make a one time exception and give me a total refund. I now see it as a pending transaction on my credit card statement. Totally surprised and wanted to update this complaint.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam! Product not delivered, gave bogus shipping info, phone numbers given nobody answers, no reply to emails. Reported to American Express.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and unique selection

Great quality and unique selection. I have a hard time finding specific Italian puntini candy and they are the best on offer. I also found additional sweets for a good price and with additional flavors.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam site

They did not send what I ordered; in fact they simply ordered what they considered a comparable product from Amazon and had that sent to me. Their customer service chat did not respond, and the phone number on the website is invalid. Total scam.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable, unresponsive, untrustworthy

Notified that my order shipped but I had to download a separate app to track it. Separate app has no information about the shipment. Contacted company if there was a way to track without app. No response. Received email with Amazon tracking number for my purchase. Tracking number does not work, Amazon has no clue. Go to stupid app I had to download, apparently shipped 4 days after they told me they shipped it with Swiship. No updates on where is coming from, when it will be delivered, nothing.
Update: the product showed up, however, the reason being able to track it was so important was because we have had well below 0 Temps. The product sat on my porch, unbeknownst to me, for an excessive amount of time while I was at work in -20°f temperatures. Do not use this company at all.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Groceryeshop Buyer BEWARE!!!!

Groceryeshop is a scam siteor a dropship bot website. They import listing on amazon then up pice and just buy ads on google shopping. Item that show less than amazon probably never ship and just want your credit card information. Irony that I found my products and my photos on google shopping NEXT TO Groceryeshop using my photos and my products' information next to each other on google shopping. My brand is very small, so Im flatter and also frustrated at the same time.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE!!

BEWARE!!

Do not order anything fromm this site. The customer service lines are disconnected and there is no feedback from email correspondence.

I ordered merchandise from this site and all they did was charge me. On the order it says, "Order on he way." It's been days and I have nothing!

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Order never received

Order never received

After 10 days of dealing with "Tom" customer service via email and Facebook, I gave up. They wanted me to find my own package instead of them finding what they sent me. Never, ever would I buy from them again!!!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware!

I received a “variation” of the product that was ordered. Attempted to contact Customer Service and it was a complete FAIL!! Would not recommend doing business with them.

5 December 2025
Unprompted review

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