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4.4

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Grizz is absolutely amazing

Been shopping at the Grizz for a couple years now, never once had an issue with the products I've purchased, not 1 of the 510 carts have been faulty no issues with under filling the don't get plugged up like most 510's do or like i stated faulty. Delivery is fast directly to my door. All the products I've purchased from the Grizz all have their own unique flavor, what i feel sets them apart from the rest. Just made a new purchase the other day had in issue with the email I was given contacted The Grizz they had my back with a new email, customer service was fast respectful, even gave me a little bonus for the issue, which I never would have expected it was a very simple fix. I'll keep using this company due to the fact of their great products, amazing customer service, easy shopping, great deals and fast shipping. Some reviews you read and see some 1 star reviews you can clearly tell the bad seeds outta the bag. Cheers

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great

Had some difficulties occur but once we dealt with them i’m more than satisfied. Awesome people keep at it😎

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service and products!

What a great service, I was sceptical as this was a first time online purchase! Every thing was as advertised, no games just quality products!
I would highly recommend using Grizzly herb!

13 March 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Jay. Thanks for the kind words. Let us know if you need anything.

Rated 5 out of 5 stars

Great products, good pricing!!

Grizzly is a weed dispensary you can trust!! Fast delivery (Puro) coast to coast. Great products, good pricing!! I definitely recommend!!

13 February 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Francis. Thanks for taking the time to write a review - it's really appreciated. I hope your day's going great.

Rated 5 out of 5 stars

Great products

Great products. Fast delivery. Amazing customer service. 100% support this company. Thanks guys!!

5 March 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Nick. Thanks for the awesome review! If you ever need anything, reach out via chat or email. Happy weekend!

Rated 5 out of 5 stars

awsome products the best I've found on…

awsome products the best I've found on the internet,quick delivery and great discounts. highly recommend them.

8 March 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Rob. Thanks for taking the time to drop by. We're happy you're happy!

Rated 5 out of 5 stars

Grizzly is by far the best!!!

Grizzly goes above and beyond any of their competitors and I’ve had the luxury of receiving the mediocre service that many of those competitors offer, so I can safely say with the experiences I’ve had that Grizzly takes it to a whole new level of customer service and satisfaction. It seems i’ve only found one minor inconvenience and that consists of their AI support system, I prefer to speak to a proper thinking individual, I’m not fond of the lifeless responses the ai can give, Nevertheless the company and its service is by far the best. I continue to use the services and have referred quite a few of my buddy’s.
Nobody ever said we couldn’t be a little sophisticated:)

25 February 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hi Dan. Thanks so much for the thoughtful review and for taking the time to share your experience. We really appreciate your support and the referrals!

We understand your point about preferring to speak with a real person. The AI support is there to help answer quick questions 24/7 when the team isn’t immediately available. You can always say 'talk to a person' to opt-out (though this will mean a wait).

Thanks again for the kind words!

Rated 5 out of 5 stars

Grizzly herb products are great…

Grizzly herb products are great quality,and potent! All my family members agreed 👍💯
If there is an issue if any the fest responsive costumer service is at your service immediately.
I trult appreciate there business and there one stop shop availability.
Thanks grizzly herb,to keep us lit💥🤠

20 February 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey there. Thanks so much for the kind words! We’re really glad to hear you and your family are enjoying the products.

We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Been my go to for 10 years now

These guys have been my go to for a long time! Quality is great and the shipping is always so quick ⚡️. Also the best customer service i have experienced in this industry!

6 August 2025
Unprompted review
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Reply from Grizzlyherb

Hey Tyler. Thanks for the kind words! You're a star.

Rated 1 out of 5 stars

Bought a 20 pack of 510 carts

Bought a 20 pack of 510 carts. Horrible flavor, it's a mix and match and they all have the same bland taste. I don't even think they get me high. So far I opened 10 and out of these 10, 4 don't even work and 3 are only halfway filled. They got me with their 20 for 200 promo and even at that price I feel ripped off.

Edit: 1st review and following exchange was harsh from me, used credit for a 2nd chance (on a different product, will not try their cartridges again). Will update review depending on results

14 January 2026
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hi Mr. B - apologies for the delay in responding. We’ve only recently claimed our Trustpilot profile.

Sorry to hear you were unhappy with both product and service. We did have a fairly detailed exchange at the time, and tried to work with you toward a solution.

After you reported the carts were underfilled and not connecting properly with your battery, we asked for photos so we could verify the issue for our refund process, and suggested the most common fix for connection problems. You mentioned that the entire order had already been thrown away and requested a refund or replacement.

As per our refund policy, we need either photos or the products returned (we cover the postage) on large claims so we can assess the issue properly and feed any findings back into our quality control. Without being able to review the products or see evidence of the issue, we weren’t able to validate the claim.

Even so - and outside our usual policy - we issued a 50% refund as a goodwill gesture, which unfortunately wasn’t acceptable to you.

We’re sorry the situation didn’t resolve more positively and wish you all the best going forward.

Rated 5 out of 5 stars

Im only 1 puff into a strawberry…

Im only 1 puff into a strawberry cough.....make that 3 now... awesome flavor!! I've read alot of the reviews recently about bad flavor and low thc....I call bullshit on those reviews.. so far awesome. If it goes south I'll be updating.

11 December 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Jalel. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Really happy to hear you enjoyed your package. If you ever have any issues, reach out via chat or email and we'll sort it out. Thanks for taking the time to write a review!

Rated 2 out of 5 stars

Key lime dissapointment

So...they describe the strain....key lime haze as actually being good.......also they say it is potent.......NOT....10 min buzz....maybe
Dark ash....boo
Made 1 order...that was my last order...thats what happens when your product is no good

27 October 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Joe. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Sorry to hear you didn't enjoy that product - it's one of our best sellers. I assume you reached out to customer support at the time? You can return products you're not happy with for a refund on whatever's unused. The product can't be resold of course but we like to take a look for QC purposes. Anyway. Best of luck.

Rated 5 out of 5 stars

You can’t go wrong 👌🏻

Great experience. I ordered Sunday and received Wednesday in Ontario. 20 vape cartridges at 93% and happy to say that I was not disappointed. I typically have a fairly high tolerance but these were great! $200 for 20 vapes plus 15% off your first order, you can not go wrong!!

17 September 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey LM. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Thanks for the review - music to our ears! If you ever need anything, drop us a line.

Rated 5 out of 5 stars

Concerns of legitimacy were answered

I ordered 20 oil cartridges from Grizzly Herb. As it didn't ship out within a few days I contacted support and they were very hands-on in not only solving the problem but placating my concerns of legitimacy. I'm happy to say once they reshipped I received the products very quickly and in great condition.

4 June 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Glen. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Sorry to hear your order got lost someplace. Really happy to hear you enjoyed your order once it was reshipped. Thanks fo taking the time to leave a review - it measn a lot to our little team.

Rated 5 out of 5 stars

Fast shipping, great products and prices

2 days shipping from BC to Quebec was really fast. Products seems really good (I haven't tried them all yet). Prices can't be beaten, will definitly buy again! Highly recommended

27 May 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Patrick. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Thanks a lot for your kind words! It means a lot. Contact us via email or chat if you ever need anything.

Rated 4 out of 5 stars

First Time Experience

I initially had a bit of a delay getting .y first order sent out, but..I dug Into the 20 variety vape cat pack I ordered. I'm surprised by the flavour and quality of the carts and distillate. 93%! I would highly recommend GrizzlyHerb to anyone looking to save some cash and get a tip notch buzz.

22 April 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Marty. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Apologies for any delays getting your first order out - that's no way to start a relationship! Really happy to hear you enjoyed your order. Thanks for the review.

Rated 5 out of 5 stars

I ordered nervously

I ordered nervously, awaiting to be scammed, but I was not. Stuff came in the mail a few days later, it's legit. I got a whole lot of stuff for the price I've paid.

25 February 2025
Unprompted review
Grizzlyherb logo

Reply from Grizzlyherb

Hey Kev. Sorry for the delay in responding. We've just now claimed our Trustpilot profile. Thanks for taking the time to write a review - it's appreciated!

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