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Grisport UK Reviews 

455
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting that footwear is comfortable straight out of the box and requires little to no breaking in. Many people appreciate the durability and robust construction, making them suitable for various activities and long-term use. Reviewers frequently highlight the efficient service, fast delivery, and seamless ordering process, often receiving their items quickly. However, some customers also noted concerns regarding product durability, with issues such as soles breaking quickly or internal components wearing out prematurely. A few other people also felt that the waterproofing on their footwear failed, leading to damp feet despite following care guidelines.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the comfort, quality, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and first-class from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely quality and NOT made in China - hurrah!! Proper returns policy and return address. Fast delivery, accurate sizing, light and slimline whilst still supportive. Great bounce in the heel prote... See more

Rated 5 out of 5 stars

Very comfortable, high quality walking shoes (men’s Tilbury) - wearable straight out of the box. Fantastic value - with an additional £20+ of free high quality socks and a useful Spork (travel knife,... See more

Rated 5 out of 5 stars

I have bought online Lady Adventurer walking boots as I needed proper waterproof boots. They are lightweight, very comfortable and most importantly waterproof! Tested in long wet grass while walking d... See more

Rated 5 out of 5 stars

Yet another pair of quality walking boots, both of us have had. several pairs over the decade and wouldn't shop anywhere else for our outdoor footwear. Always quality boots, fast delivery and value fo... See more


Company details

  1. Footwear Wholesaler
  2. Shoe Store

Written by the company

Grisport produced its first pair of walking boots in 1977, at the foot of the Dolomites in Italy – a region known for rugged landscapes, demanding trails and a deep heritage of craftsmanship. Since then, Grisport has grown into one of Europe’s leading outdoor footwear manufacturers, producing over 20,000 pairs of boots every day and offering more than 5,000 product models across its range. Built on a commitment to comfort, durability and performance, Grisport boots are designed for people who spend time outdoors – whether you’re heading out for a weekend walk, tackling tough hill routes, or simply looking for reliable everyday footwear that can handle the British weather. Our product collections include a wide variety of styles, from lightweight walkers to hard-wearing leather boots, with many designs featuring key technologies such as waterproof membranes, supportive footbeds and high-traction outsoles. Sustainability is also important to us. Grisport’s main factory in Italy is one of the greenest in Europe, running almost entirely on solar energy, helping reduce environmental impact while maintaining the high standards our customers expect. This Trustpilot page relates to the official UK consumer website only, where customers can shop the widest selection of Grisport products and receive dedicated UK service and support. We truly value every review and use customer feedback to help us continually improve our products and shopping experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(455)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hiking boots don't last long

This is a long term review of Grisport Fuse Brown Leather Trekking Boots.

Pros:

Comfortable, look good, lightweight, waterproof.

Cons:

Lack quality/longevity.
2 years of light/moderate use and they're finished.
The insoles are threadbare.
The internal fabric has holes.
The leather at the main stress point behind the toe has a small hole.
The front-centre of the soles are worn to the bone - no grip.

In conclusion these are nice boots at first but under similar use-patterns to competitor brands, they don't last nearly as long.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service Failed Me

Unfortunately, the boots are great, but Grisport UK's customer service failed me. The boots (the fifth pair we ordered through Grisport or Amazon) that I ordered did not fit me, and I wanted an exchange, which they originally indicated they would "organize". Upon receipt of the return, however, Grisport UK informed that this was not possible, and that a refund would be issued minus 20 pounds for the so-called free gift sent with the boots that I retained in anticipation of an exchange for which I would have gladly paid the additional delivery fee. My attempts at obtaining an accommodation went unanswered. Grisport UK has lost me as a customer.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Grisport, pound for pound the best walking footwear.

Over the 40 years I have bought footwear for for walking and hiking from most of the worlds best manufacturers eg Salomon, Zamberlan, Sportiva etc etc. Over the last 15 years I switched to Grisport and have been delighted with every pair that I’ve bought.
They have all been excellently put together and have been comfortable from the start.
Another massive plus is that they are far more durable than any other brand that I have bought, I just wish I’d have known about the brand 40 years ago?????

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Okay I brought the northway black…

Okay I brought the northway black boots, before I start with them let me say that customer support were amazing and even checked how much the boots weigh as this was not on the website.

Now there was no online review for these which is a shame, they are so light. Waterproof but don’t get super sweaty and have a WIDE toe box. So naturally they are my favorite boots.

Heel locking is comfy and secure although I would rather slightly shorter laces because I feel like they can get caught in things so I swapped my laces out for a different pair.

Over all I am really happy with these, I have narrow arch and a wide splay of toes and these shoes seem to be able to deal with that.

I only used them for one hiking trip but they have held up well and I expect to get many a muddy field out of them.

Also the team made sure I got them on time and did answer my questions so I am very happy with customer service!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great team and product

Great team and product - the boots I ordered were too small (my mistake on the order) - they exchanged them free of charge - with no issues. Light weight, well made and excellent service - thank you!

4 July 2026
Unprompted review
Rated 3 out of 5 stars

Not impressed

I’ve had my Grisport Crazyhorse shoes for six months now which is plenty of time to give them a fair review and they’re a reasonable choice but not that impressive. The biggest issue is that the sole doesn’t give adequate grip on moist ground. During my daily dog walks on grass, soil and stone, they lose traction too easily in damp weather. Even on the inclined concrete path to our house, any slight drizzle will make these shoes lose traction. I have five other pairs of walking shoes and they all hold better than the Grisport.
The shoes also have poor grip around the foot which causes ankle slippage whilst walking, it’s an uncomfortable and unstable experience. I have tried to correct that by inserting gel insoles and firmer tightening of the laces but such remedies only increase pressure to the top of the foot and have no effect on the ankle grip. Even so, it shouldn’t be necessary to do such things just to make these shoes hold properly.
On the benefit side, waterproofing is good due to the leather uppers and is simple to maintain with regular waxing to keep your feet dry.
The shoes seem quite well made and look sturdy, and after six months have only a few scuff marks that wax out after polishing.
Overall, they are potentially good shoes but with serious inadequacies which is why I’ve relegated them to (expensive) garden shoes because I don’t trust them to handle anything more demanding. In short, they look the part but don’t act it.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Overland boots

Overland boots
Got these as needed more ankle support than my regular work boots due to arthritis in one ankle.
Worn for about 14 hrs a day for the last 10 days, 18000 to 25000 steps.
Comfy out of the box and made a massive difference to my ankle pain.
Will be back for another pair when the time comes.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a pair of Dartmoor walking…

Bought a pair of Dartmoor walking shoes, size 10 and they fitted perfectly. Very comfortable straight out of the box and feel very robust with a excellent sole, the added free accessories were a bonus would definitely recommend.

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service and good quality shoes

I ordered the shoes on the back of a Which review. The shoes arrived promptly and were of a very good quality. Unfortunately there was a fault with one shoe. The other shoe however was very comfotable and supporting.
I contacted Grisport who were very helpful and offered an exchange and refund at once.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality work boots

Great quality work boots, very comfy and durable and good value for money.
Very good service with delivery much earlier than expected.
I have tried many work boots over the past 38 years, and in my line of work I am on my feet for most of the day so comfort is important.
I will definitely buy these again,

14 June 2026
Unprompted review
Rated 5 out of 5 stars

No need to break these walking shoes in!

Bought some Grisport Keswick Walking Shoes just before going on holiday, with no time to try them out with a view to breaking them in. I needn’t have worried, because straight away they were like a pair of old friends . Great shoes for walking.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Grisport Halo Military Green Walking Shoes

My Grisport Halo Military Green Walking Shoes arrived when promised and were exactly as described. Having now used the walking shoes for several woodland walks, I can confirm that I have found them to be extremely comfortable and to have a sole which grips well and seems to be extremely durable. Overall, I am very satisfied with my purchase.

16 June 2026
Unprompted review
Rated 2 out of 5 stars

Cannot recommend- I purchased grisport waterproof walking…

I purchased grisport waterproof walking boots from a retailer- they absolutely leaked so I went back for an exchange not a refund although I’d only had them 2,weeks and worn twice - retailer was completely abusive to both me and my wife saying it was my sweaty feet causing them to leak !!!! I contacted grisport they didn’t wish to know or help said I had to go back to the retailer which when I explained was not an option as they refused to exchange or refund and were abusive and insulting they still said sorry can’t help - sounds like you gave a faulty boot - I cannot recommend these boots and am very disappointed with the response - I saved for these boots like others when you want to buy quality but unfortunately I have been left with a pair of boots that I cannot fully get use from - disappointing when customers are meant to have rights ….. …..

22 May 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for taking the time to leave your review.

We are very sorry to hear that you have been disappointed with your Grisport boots and with the experience you describe. We fully appreciate how frustrating this must be, especially when you had only worn the boots a small number of times.

As the boots were purchased from an independent retailer and not directly from us, the contract of sale is between yourself and the retailer. This means that any request for an exchange, refund, or formal assessment under consumer rights must be handled by the retailer.

As the UK distributor, we are not normally party to the discussions between a retailer and their customer, so we are unable to comment on the full details of what took place. We would always expect customers to be treated fairly and respectfully, but we cannot make a decision on behalf of the retailer.

With regard to the boots themselves, without inspecting the specific pair we are unable to confirm whether there is a fault. Waterproof footwear can sometimes be affected by a number of factors, including use, conditions, aftercare, fit, and internal moisture build-up from perspiration, but we would not want to make assumptions about your particular pair without a proper assessment.

Our advice remains that the retailer is the correct point of contact, as they are responsible for assessing the product and advising you in line with their returns and warranty procedure.

Kind regards - Grisport UK

Rated 5 out of 5 stars

Quick delivery and quality boots

I recently bought the Lady Santa Fe Blue boots. Delivery was very quick and I’m really pleased with the boots. Very comfortable from the first wear and waterproof when walking through very long wet grass.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Walking boots

I ordered a pair of Pyke Black Wide Fit Boots online which came with a free accessory pack(spare laces,knife,fork and spoon set and a pair of merino wool socks)
The boots were indeed no break in and have been comfortable from the first time I used them. I use them with the merino socks which make for a very enjoyable experience. They also came free delivery.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable walking shoe with wide toe box

I needed a new pair of walking shoes, and past experience told me I needed a wider toe box. Ordered a pair of Grisport Commanders and I'm very pleased with them. Immediately comfortable to walk in; my toes have so much room it felt unusual at first, but now I can't bear to wear anything else. There's so much room that I've no qualms about wearing a thicker winter sock when the time comes. I've only had them a week or so but they appear to be well made and they look and feel solid. Delivery was fast too. Overall very happy with these walking shoes.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Another great buy

Have previously brought Grisport boots and impressed with quality, durability, service etc.
Have now just purchased walking shoes and again impressed with choice, value, quality, seamless delivery. The shoes have all the design features that will help improve performance.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Massive fan

Yet another pair of quality shoes from grisport.
Day to day I live in my Aztec boots and because of this I took a punt on pair of the zinc steel toed trainers and I'm not disappointed.
Comfy straight out of the box , no fatigue after my first day wearing them , cannot complain.

10 June 2026
Unprompted review

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