Have just bought our third mat from Grimeford Mill. These are quality products that last forever! I had a problem with online checkout and customer support sorted it out straight away - and arranged f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mat was very made, and fit exactly to the custom measurements I gave. It arrived quickly and was well packaged. I will definitely buy from this company again when I need a new map.
I ordered a door mat of specific measurement: it came in good time, it fitted and it appears to be of stout quality. Though not exactly the highlight of my life, the arrival of the mat has entirely sa... See more
Ordering was simple, delivery was great, the product very good. Its the second time I have purchased from Grimeford Mill. The quality of the hall runner is great, it came exactly to the size I had... See more
Company details
Written by the company
Grimeford Mill Limited - We are a well established UK manufacturer and distributor. Specialising in custom made entrance matting products including Coir Mat, Brush Mat and other floor products. We are a family business located in Lancashire, North West England. We supply businesses, directly to the public, schools, offices, hotels, restaurants, pubs, hospitality and many more and have done for many years. We are experts in supplying excellent entrance matting and flooring products, nationwide with a prompt turn around and despatch. Most of our goods are despatched on a next working day delivery service.
Contact info
Unit 4, Lincoln Park, Off Walton Summit Road, Bamber Bridge, PR5 8NA, Preston, United Kingdom
- 01772 698274
- sales@grimefordmill.co.uk
- grimefordmill.co.uk
4.9
Excellent
557 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Everything Exactly as Advertised
Fast delivery, on time, high quality and perfectly sized to order. Would definitely order again.
25 November 2024
Poor
Poor. Delivery was shocking (DHL) and correspondence was very poor from Grimeford Mill when the product was so delayed. They had no idea that the product hadn’t been delivered. I had to chase my order and it took days to resolve. I will not be using this website again. The product was fine when it did arrive.
8 November 2024
Reply from Grimeford Mill
Hello Naomi,
Thank you for taking the time to leave a review. We find your remarks very confusing. You ordered the goods on 8th November, the bespoke product was made and despatched on 11th November and delivered on 12th November via APC Overnight couriers. We have not and have never used DHL and at no point have you communicated anything further with ourselves. I'm not certain what more we could have done in this situation, but welcome you contacting us directly to discuss this in more detail. We've had no other communication from yourself. I hope that our comments help to provide some balance to your review.
Good company to buy from
Good communication, arrived on time as ordered and good quality
31 October 2024
Great looking product and good customer services
We ordered a natural colour coir mat with rubber edging, standard size for the front door which looks amazing in the space. there was a small imperfection but having spoken to customer services, it has been resolved without any fuss and as a result we have just bought a second bespoke size of the same style for the back door! I would recommend Grimeford Mill for residential or commercial needs
2 November 2024
good communication throughout via…
good communication throughout via email, and delivery arrived as promised on time . Order is just what I wanted
31 October 2024
Courier a problem!
All good with the matt, only issue was the courier.. APC we’re asked to leave with a neighbour as I was away for two days
They left it outside next to my bins, rained for the two day the matt was soaked, I’m still waiting for it to dry out…
14 October 2024
Well packaged and speedy delivery…
The website was easy to navigate and the item arrived speedily and well packaged
12 October 2024
Mat cut to exact size and good quality
Mat cut to exact size and good quality. I have to question why the 14mm is much more expensive than the 17mm but otherwise no complaints.
7 October 2024
Item arrived really quickly
Item arrived really quickly, made to measure items are extremely expensive though.
30 September 2024
Quick dispatch and a quality piece of…
Quick dispatch and a quality piece of glass for my door- thanks!
29 September 2024
Excellent quality at affordable rates
Easy to order online . Affordable prices , and great quality !
Prompt delivery too
I’ll be shopping from Grimeford Mill again
28 September 2024
Well fitted…
Delivered on time and perfect fit for the recessed area in our parquet tiled hall
6 September 2024
Great service and quality product.
27 August 2024
Great service
Great service, very helpful Staff and quick delivery. It arrived 24hrs later! Absolutely delighted with the fit and quality of the coir matting which was cut to size.
I highly recommend using this Company.
5 September 2024
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