Gretel Reviews 

Reply from Gretel

Nov 25, 2025

Thanks for your feedback. Gretel can only provide matches where companies have chosen to share their data with us — so if no matches were found, it means none could be identified at this time, rather than an issue with how the service works. As reflected in many of our positive reviews, matches can and do happen, but our coverage is still expanding as more providers join.

We respect your decision to leave; should you wish to try Gretel again in future, you’d be very welcome to re-join.

Reply from Gretel

Nov 15, 2025

Thank you so much for sharing your story — what a fantastic outcome! We’re delighted Gretel was able to help you rediscover a pension you’d taken out so many years ago. Even small amounts matter, and we’re really pleased we could play a part in reuniting you with it.

We appreciate you taking the time to leave such a kind review.

Reply from Gretel

Nov 12, 2025

Thank you for your lovely review! We’re so glad Gretel’s reminder helped you update your details — keeping information current is an important part of making sure lost accounts can be reunited quickly.

It’s great to hear you found the service helpful, and we really appreciate you highlighting that Gretel is completely free to use.

Reply from Gretel

Nov 5, 2025

Thanks for your review — we’re glad to hear you found the website easy to use! Gretel searches data shared by our partner companies, so if both accounts were held with the same provider, it’s possible only one record was shared for some reason.

We’re always working with providers to improve data coverage and accuracy, so results will continue to get better over time. We appreciate you sharing your experience and are pleased Gretel helped uncover at least one of your accounts.

Reply from Gretel

Updated Oct 21, 2025

We’re sorry to hear you feel this way, especially as our team supported you through the process and did help identify an investment. Gretel can only return results from providers who’ve chosen to share their data with us — if others aren’t participating yet, we can’t match them.

It’s also worth noting that Gretel is a completely free service, designed to make the process of finding lost accounts easier, not to replace every step an executor might need to take. Given that, we’re proud of the support we provided and disappointed to see a negative review.

Response to EDIT: Thank you for your follow-up. We do make clear in our FAQs that a search may not always return every result — either because a company isn’t yet partnered with Gretel or because there are no unclaimed assets under the details provided.

As a completely free service, Gretel automatically continues searching on your behalf, and you’ll be notified by email if any new entitlements are identified in future as more providers join our platform.

We appreciate your feedback and are glad you were ultimately able to locate additional investments using other methods. Gretel’s network is growing rapidly, and we’re confident coverage will continue to improve over time.

Reply from Gretel

Oct 3, 2025

Thanks for your feedback. Gretel can only provide matches where companies have chosen to partner with us and share their data. If a provider isn’t yet participating — such as some of those you’ve listed — we won’t be able to return a result at this time.

That said, our coverage is expanding all the time as more organisations come on board. In the meantime, our Company Search tool (available from your dashboard) allows you to reach out directly to many providers not yet sharing their records through Gretel.

Reply from Gretel

Oct 1, 2025

Thank you so much for your kind words! We’re delighted Gretel helped you track down the Child Trust Fund — and yes, it’s completely free to use. We really appreciate your recommendation and are thrilled you had such a positive experience.

Reply from Gretel

Sep 30, 2025

Thanks for your comments.

Gretel can only return results where financial institutions have chosen to share their data with us, so if no matches are showing, it means nothing has been identified yet — not that the service isn’t working. Once registered, Gretel keeps searching in the background and will notify you if a match is found as more providers join.

On the login side, please note that Gretel does not generate or store passwords — that’s handled by your own device or browser. If you experience any issues, our support team is always available to help you get back in.

Many customers have already been reunited with lost pensions and accounts, and our coverage continues to expand.

Reply from Gretel

Sep 24, 2025

That’s fantastic to hear! We’re so glad Gretel was able to help you track down what you were missing so quickly — that’s exactly the experience we want for our users. Thanks for taking the time to leave a review.

Reply from Gretel

Sep 10, 2025

Wow — what a fantastic story, thank you for sharing! We’re thrilled Gretel was able to help you track down your son’s JISA so quickly, and what an amazing surprise for him to discover nearly £3,000. This is exactly why we built Gretel — to make it simple for people to reconnect with money they might otherwise never have found.

We really appreciate your recommendation!

Reply from Gretel

Sep 4, 2025

Thank you for your wonderful feedback! We’re so pleased we could support you and provide the prompt help and advice you needed. Feedback like yours mean a lot to us and keep us motivated to deliver the best service possible.

Reply from Gretel

Sep 4, 2025

Thanks for leaving feedback. Gretel can only match against providers we’re partnered with, and while our network is growing, not every company is yet included. Our Company Search tool helps you contact many major providers directly, but again, it doesn’t cover every firm on the market — something we’re actively working to expand.

Many customers have already reconnected with lost accounts through Gretel, and once your account is set up, it keeps searching in the background so you won’t miss future matches as coverage grows.

Reply from Gretel

Sep 4, 2025

Thank you for your kind review! We’re so pleased to hear that our team were able to resolve your ID confirmation issue quickly and that you felt supported throughout the process.

It’s completely natural to feel cautious when using a new service, so we’re delighted to know your experience has been smooth and positive. We’ll keep working hard to provide the same level of prompt, helpful support to all our users.

Reply from Gretel

Sep 3, 2025

Thanks for your feedback. Gretel works by searching data provided to us by financial institutions that are partnered with us. If a specific company isn’t yet sharing their records through Gretel, then unfortunately we wouldn’t be able to generate a match — regardless of how much detail you supplied.

That doesn’t mean the service isn’t effective: many people have successfully been reunited with long-lost accounts through Gretel, and we’ve received plenty of 5-star reviews from those customers. It simply means not all providers are on board yet. We are growing quickly, and more companies are joining all the time.

We’re glad you were able to find your policy, and we hope you’ll continue to keep Gretel running in the background for any future matches.

Reply from Gretel

Aug 26, 2025

Many thanks for taking the time to leave a positive review. We really appreciate it.

Reply from Gretel

Updated Aug 18, 2025

We’re very sorry to hear about your experience and take such concerns extremely seriously.

Based on our technical and operational safeguards, there is no evidence that any data from your account has been breached or accessed inappropriately.

We are an ISO 27001-accredited business and undergo regular internal and external audits to maintain compliance with this security standard. Our services are hosted via an AWS Premier Tier Services Partner, with real-time monitoring for any suspicious activity. All data is encrypted in transit and at rest using industry best-practice encryption protocols.

We understand how distressing fraud and unwanted contact can be, especially if you have previously experienced a stalking case.

While we cannot control external criminal activity that may target individuals from other sources, we can confirm there is no evidence to suggest your data with us has been exposed or compromised.

EDIT: 18.08.2025 – In addition to leaving your "review", you also emailed us. We responded the same day, but it seems your inbox is not accepting messages. Please be advised that we have fully carried out your instructions.

Reply from Gretel

Aug 8, 2025

Thank you for sharing your experience! We’re delighted to hear that Gretel was able to uncover a life policy for you — especially from limited information. That’s exactly how the service is designed to work: doing the digging in the background so you can focus on following up the results.

We look forward to seeing what else might turn up for you as Gretel continues searching.

Reply from Gretel

Aug 4, 2025

Hi D W, thanks for sharing your thoughts.

To be clear, Gretel doesn’t claim to be able to find every lost account instantly. We search the data shared with us by financial institutions we’ve partnered with. If a company hasn’t joined us yet or hasn’t provided specific records, we won’t be able to return a match—no matter how complete your profile is.

That’s not a failure of the service; it’s a reflection of the fact that not all companies are participating yet. We’re growing quickly, and new providers are coming on board all the time. Once your account is set up, Gretel continues to search on your behalf in the background, and you’ll be notified by email if a match is ever found.

In the meantime, our Company Search feature allows you to contact many major institutions directly—particularly those that aren't yet sharing data with us. It’s available on your dashboard after registering.

We also want to highlight that many users have found lost accounts through Gretel, and we’ve received a number of 5-star reviews from people who’ve successfully reconnected with their money. It’s unfortunate that we haven’t found a match for you yet, but that doesn’t mean the system isn’t working—it just means the right data hasn’t come through yet.

Lastly, to address your concern directly: Gretel does not and will not sell your personal data. We exist solely to help people recover lost financial assets, and we take that mission—and your privacy—extremely seriously.

We hope this provides clarity.

Reply from Gretel

Aug 1, 2025

Thank you for your review.

Just to clarify, it's entirely possible for more than one person in a household to use our platform—but for security and data protection reasons, each individual must register separately using their own details. Attempting to reuse or combine with someone else’s account (even a partner’s) can cause the issues you described.

As for asset searches, our platform checks data provided by companies we’re directly partnered with. If a company hasn’t shared certain records or isn’t part of our network, that may explain why a match wasn’t found. This doesn’t mean the platform isn’t working—it simply reflects the current scope of our data partnerships.

We’re always working to improve the service and expand our coverage, and we encourage each user to register individually to get the most accurate results.

Reply from Gretel

Jun 11, 2025

Thank you so much for leaving such a kind review! It was an absolute pleasure to help you to reconnect with your CTF - particularly following your move abroad.