Ohms Reviews 

This company comes up as one of the cheapest on uSwitch but they are terrible. I moved house and they messed everything up over and over. Customer service is shocking. Ended up having to switch companies.

Told them I moved out over month ago,given final meter redings still waiting for my credit to be refunded. Would never use this company again very poor

I have been giving meter readings but they don’t send me updated bills.
Sent many emails but no response.
Spent hours in order to correct the bills over the phone and even after raising a complaint, no response .
Very disappointed

I have found it extremely difficult to contact this Company . Also the web site has not worked for me. I am considering changing my supplier because of this.

Moved into house that had been with GNE so unfortunately had inherited them. Phoned them the day after receiving bill (property had been empty for 6 months prior to us moving in) to give them actual meter readings. A few days later I received 6 bills, all on same day, all of varying amounts. Called a further twice to try and confirm the correct bill to pay, each time to be told that it was still in progress and billing team would phone me. Had nothing so raised complaint in an attempt to get someone to speak to. Eventually heard back where again they said they would escalate to billing team and have someone call me. Never happened. I then received threats of late payment fees and passing on to debt collection and all I wanted was someone to confirm the correct amount to pay! I have ended up paying what I believe to be the right bill but though I transferred to them it still hasn't been credited to my account despite me chasing them daily to see why. People on phone are polite but seem to have a script that they read from and can't help you with anything so you just get pushed to another department that never calls back. Cannot wait to get to another company but can't do that until GNE clear my supposed debt that I have already paid. Avoid.

Great value energy. Easy to manage account online. Being able to submit regular meter readings means you can check that direct debits are covering the energy used, and no nasty shocks with a big bill (like with my previous supplier!)
Gas & Electric bills are never easy to understand, but Green Network Energy make them as easy as possible, showing the plan you are on with the costs on each bill.
I would definitely stay with Green Network Energy when my current deal expires.

I was cancelling old direct debits the other day and I was pretty sure I was not with Green Network Energy anymore, I use Look after my bills.
I got an email next day, "Urgent, you must re-instate your Direct Debit, you will incur extra costs blah blah blah", so I wasted nearly an hour calling them.
I spoke to a very nice lady, but she asked me every security question imaginable, then told me I am not with them......so why the serious almost threatening email.....extremely annoyed by unnecessary fuss and waste of my time

Poor, I’ve had a complaint outstanding for some time, I have made every attempt to resolve it. My calls get disconnected whilst on hold when I have asked to speak to a manager and call backs from complaints are not upheld. There also seems to be a lack of understanding about what my problem is and I have to re explain it over and over again.

One of my neighbours accidentally used my address to change my electricity to a different company but when I got the email from Green they took care of the problem and my service with them was continued, a great stress reliever for me.

I am very happy since we changed to Green Network Energy! They have been clear with our monthly Direct Debit amount and this has stayed consistent throughout the year as we were expecting it. We haven't had good experience with other companies in the past so it has been really nice to relax about our electricity and gas bills.

Great service, easy to change suppliers - all done for us. Good savings to be had by switching.

The self service is easy to use for submitting meter readings.

Meter readings provided every 3 months which is straightforward and the bill is sent a few days later. The tariffs are fairly easy to understand and the charges are competitive.

Customer service soo far has been excellent they have been great to talk to, noon wait times either. The supplier has been a pleasure to deal with, quick and easy transactions.

Efficient, cheap and easy process

Not very happy upto now, I can’t access my log in details without reseting my password everytime & a dd payment has been taken with no prior notice on the day of my energy switch

Switched to Green Network Energy after moving into new home and all was done smoothly & efficiently.

Further to my earlier review as below, Trust Pilot sent me an email with a link to view Green Energy's reply to my review. I've selected the link dozens of times to view the reply but the link doesn't work.

My earlier review was: "At 18.59 on Sunday 10/1/21, you emailed me to tell me that my switch to you was almost complete and you asked me to log into my Green Network account and provide my meter readings. I did this on the following day (Monday). I then received another email from you at 0.37am on Monday 11/1/21 asking me to do the same. I have logged on and provided my meter readings again. When I logged into my account and submitted my readings, a message was displayed advising me that it could take several days for the readings to appear in my account".