Ohms Reviews 

10,063
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

Staff are pleasant to speak with. Follow up action is either ineffective or non existent - so I have to follow up continually and have two issues unresolved. Their 'HOLD' music is dangerously loud,... See more

Rated 5 out of 5 stars

Great value energy. Easy to manage account online. Being able to submit regular meter readings means you can check that direct debits are covering the energy used, and no nasty shocks with a big b... See more

Rated 5 out of 5 stars

Had real issues with my account which numerous frustrating phone calls had failed to resolve. Eventually my case was taken up by Colin in the Complainants team. His handling of the matter has bee... See more

Rated 5 out of 5 stars

Switched to them automatically through 'Look after my bills' and not had a single problem. Submitting meter readings via their website (you receive a link via email) has proved easy. I have not tri... See more

Company details

  1. Electric Utility Company
  2. also in
  3. Gas Company
  4. Green Energy Supplier

Written by the company

Empowering UK homes with sustainable energy solutions. Quality, safety, and efficiency at the core of everything we do at Ohms.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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4.2

All reviews

(10,063)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just switched green energy…

I have just switched green energy suppliers and my new provider Green Network made the process simplicity itself. Their timely informative emails oiled the process. I changed to them as their prices were competitive. Their use of electronic recording for meter readings makes life easy.

20 January 2021
Rated 4 out of 5 stars

Meter reads

I was asked on 13th Jan for meter reads which I sent in. On the 18th Jan I was asked again for meter reads. I have tried to get in touch and did send them an email I hope everything is sorted now.

20 January 2021
Rated 5 out of 5 stars

Just completed switch to Green Network…

Just completed switch to Green Network Energy who are now providing my gas and electricity. Switching process was very straightforward. Kept informed of progress during switch by regular email communications - very happy with service to date.

20 January 2021
Rated 5 out of 5 stars

Joining The Green Network Energy was so…

Joining The Green Network Energy was so easy, informative and the company is very helpful and very communicative. Our combined energy bills compared to Eon will give us a good saving per month and hopefully a big saving come the end of the year. We switched via USwitch which was so easy and again helpful. Would highly reccomend everyone does this. Very seldom we get honest energuy providers these days who so and give what the promise. Our switch was super easy and The Grenn Network Energy Company guided us through it prompltly step by step and also have a great online service to which you can log onto and check how evrythings going. Extremely happy customers :)

20 January 2021
Rated 4 out of 5 stars

New Green Network Energy Customer

Everything so far is going well with my switch, account created, emails from Green Network Energy. What I would like to see is confirmation emails when you submit your readings so you know that they have been submitted successfully.

20 January 2021
Rated 4 out of 5 stars

All of the information was provided…

All of the information was provided clearly and I was able to access my online portal relatively easily. The website was very easy to navigate even for me. I had only one concern and that was my bill date. I did not get asked what date would have been the most appropriate one for me.

20 January 2021
Rated 1 out of 5 stars

My first direct debit was taken without…

My first direct debit was taken without being notified to me. If I hadn't been checking my statement this would have made me overdrawn and charged a fee by my bank.

20 January 2021
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Reply from Ohms

Hi D Buckley,

Thank you for your review.

In order to ensure we offer the best price possible for energy, we buy or secure the majority of the energy customers tell us they’ll need for the length of their contract in advance, before they’ve used it. We then ask our customers to pay in advance for their energy, which is why you will see the initial payment taken on your supply start date with us.

During the sign up process, we advise that payments are taken in advance. This information is also provided in the Welcome Pack which is issued to you via email approximately 24-48 hours after your sign up is completed. The date of your first direct debit payment is available on page 4 of your Welcome Pack.

Kind regards,
Jon - GNE Social Media Team

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