On 30 September 2026, I took possession of the rental car, I paid a deposit of AUD200 for tolls. When I returned the car on 4 October I was assured that the deposit less toll charges would be refunde... See more
Company replied
Location
Switch locationCrowne Plaza Sydney Airport, 19 Bourke Rd Mascot, 2020 Sydney, New South Wales, AU
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See what reviewers are saying
Great car, seamless courteous pick up and drop off to and from Sydney Airport. Definitely would use again
Company replied
I hired the car late (plane delayed) in that time they got a red light fine. They wouldnt admit it was theres. Took me months to get it cleared through NSW revenue. NEVER AGAIN for me.
Company replied
The device at the pick up point was great. The same on return . Getting to the depot is a problem . The shuttle bus is too far away. I got a cab.
Company replied
Company details
Written by the company
Green Motion operates a car hire desk serving Sydney Airport (SYD), based at the Crowne Plaza Sydney Airport, 19 Bourke Rd, Mascot, Sydney, New South Wales. The branch is located off-airport and runs a shuttle bus to bring customers from the terminals to the rental desk. After collecting your luggage, call the branch for shuttle pickup. Pickup points differ by terminal: Terminal 1 arrivals meet at Bay 12-25, while Terminal 2 and Terminal 3 arrivals follow signs through the P1 and P2 walkways towards the Priority & Express Pick-up and shuttle zone. Desk opening hours (local time): every day 06:30–21:00, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Crowne Plaza Sydney Airport, 19 Bourke Rd Mascot, 2020, Sydney, New South Wales, Australia
- 00 61 1300 458 584
10% off when you book direct
3.8
Great
7 reviews
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Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
Thank you for your review. We’re glad you found the rental process in Sydney easy, honest and transparent.
Excellent all round
Great car, seamless courteous pick up and drop off to and from Sydney Airport. Definitely would use again
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
Thank you for sharing your experience. We’re pleased you enjoyed the car and that both airport transfers and the rental handovers in Sydney went smoothly. We’d be happy to welcome you again.
On 30 September 2026
On 30 September 2026, I took possession of the rental car, I paid a deposit of AUD200 for tolls. When I returned the car on 4 October I was assured that the deposit less toll charges would be refunded. Instead my credit card was charged for my tolls on Wednesday 7 October and despite 2 requests for the refund, a refund has not been processed to my credit card. Therefore I will be disputing the transaction on 30 September with my credit card provider.
11 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
We understand your concern that the AUD 200 toll deposit has not been refunded, despite the separate toll charge and your two enquiries. We cannot establish the payment status from this review. Please forward your rental reference and previous correspondence privately to ics@cs.greenmotion.com so customer services can compare the authorisation, toll charge and any refund record and respond.
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
Thank you for your review. We’re glad the service was quick and that you were pleased with the car you received. We hope to welcome you back in Sydney.
I hired the car late (plane delayed) in…
I hired the car late (plane delayed) in that time they got a red light fine. They wouldnt admit it was theres. Took me months to get it cleared through NSW revenue. NEVER AGAIN for me.
10 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
We understand that you dispute responsibility for the red-light fine and that clearing it with NSW Revenue took months. The timing of the offence and the vehicle handover records are central to that question, and we cannot establish them from the review. Please email the infringement notice, your rental dates and any previous correspondence privately to ics@cs.greenmotion.com so customer services can examine the records and explain the charge.
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
Thank you for sharing your experience. We’re glad you found the rental easy and straightforward, and we appreciate your recommendation.
Service at their depot at the crown plaza is fast and efficient. The trouble is getting there. The shuttle bus is along way away.
The device at the pick up point was great. The same on return . Getting to the depot is a problem . The shuttle bus is too far away. I got a cab.
9 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sydney Airport
Thank you for the balanced review. We’re glad service at the Sydney depot was quick and efficient at pickup and return. We’re sorry the shuttle stop was too far away for you and that you needed a taxi to reach the depot.
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