Absolutely shocking that that take over £1000 for minor damage I did not cause. DO NOT RECOMMEND. I have requested receipts and photos to no avail. There is a reason their rates are so cheap. I will b... See more
Company replied
Location
Switch locationHampton By Hiton, 42-50 Kimpton Road, LU2 0FP Luton, Bedfordshire, GB
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See what reviewers are saying
Hired at Lipton airport free bus to there location easy collection lovely friendly staff and the car was top notch would easily hire from them again highly recommended and cheap hire prices
Staff friendly and car in good condition. I don’t like the Green Motion fuel policy of like for like. This is now the second time that the fuel was so low that I had to refuel before I set off on my... See more
Company replied
Very fluid, good staff at Hilton hotel, good vehicle. Will use again.
Company replied
Company details
Written by the company
Green Motion operates a car hire desk serving London Luton Airport (LTN), based at the Hampton by Hilton, 42-50 Kimpton Road, Luton, Bedfordshire. This branch covers travellers flying into and out of Luton who need to collect or drop off a rental car nearby. On arrival, head to the bus stand area and board bus A, operated by Arriva, from Stand J, then get off at the Hampton by Hilton hotel. This bus transfer is free of charge, but you should show your booking voucher to the driver when boarding. The same service runs on your return journey. If you need help finding the stop or bus, call the branch. Desk opening hours (local time): Mon–Fri 07:00–22:00; Sat 08:00–13:00; Sun 08:00–20:00. Public holidays: 08:00–13:00.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Hampton By Hiton, 42-50 Kimpton Road, LU2 0FP, Luton, Bedfordshire, United Kingdom
- 01582 797311
10% off when you book direct
4.0
Great
8 reviews
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Nice clean car
Nice clean car. People were friendly. Quick and easy check in and out.
17 September 2026
Hired at Lipton airport free bus to…
Hired at Lipton airport free bus to there location easy collection lovely friendly staff and the car was top notch would easily hire from them again highly recommended and cheap hire prices
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We are glad the Luton team was friendly and helped make this a great experience.
Reply from Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re glad the Luton team treated you well and that the vehicle was clean and tidy.
Reply from Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re glad the Hilton team made the Luton rental straightforward, that you liked the vehicle and that you plan to use us again.
Absolutely shocking that that take over…
Absolutely shocking that that take over £1000 for minor damage I did not cause. DO NOT RECOMMEND. I have requested receipts and photos to no avail. There is a reason their rates are so cheap. I will be going to the ombudsman. I have had no reply from the customer service email I was told to contact over a week ago.
25 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Luton Airport
We’re sorry to read that you dispute a charge of more than £1,000 for minor damage and have not received the photos and receipts you requested. We cannot verify the damage record or charge from this review alone. If you would like us to examine the documents and correspondence, please contact ics@cs.greenmotion.com.
Like for like fuel policy not good
Staff friendly and car in good condition.
I don’t like the Green Motion fuel policy of like for like. This is now the second time that the fuel was so low that I had to refuel before I set off on my journey. Also on return of the car, it’s very hard to judge the correct amount to refuel with, which means that I always give more fuel than necessary.
9 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for recognising the friendly staff and good condition of the car. We hear your concern about the like-for-like fuel policy, especially receiving a car with very little fuel and finding it hard to return the same amount without overfilling. We appreciate you explaining that this has happened twice.
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