Worst car hire I have ever used. I am used to other car rental companies in South Africa like Avis and Hertz which refund the deposit within 48 hours. With this one it was a nightmare. I received my d... See more
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Location
Switch locationWhetsone Petro Port Business Park, 240 Old Main Road, Verulam, Mount Moreland, 4339 KwaZulu-Natal, ZA
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I have traveled around the world and this was the best rental car experience I have ever had! The pickup and drop off of the rental car at the departure lane at the airport was seamless! The staff was... See more
Company replied
I have not been reimbursed with deposit as yet.i have phoned more than 7 times This has placed me in inconvence and extra cost
Company replied
I dislike the fact that I'm enquiring about my deposit and I can't get an answer.
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion Durban Industria
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Whetsone Petro Port Business Park, 240 Old Main Road, Verulam, Mount Moreland, 4339, KwaZulu-Natal, South Africa
- 0027 87 095 8918
10% off when you book direct
3.9
Great
10 reviews
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Worst car hire I have ever used
Worst car hire I have ever used. I am used to other car rental companies in South Africa like Avis and Hertz which refund the deposit within 48 hours. With this one it was a nightmare. I received my deposit after six weeks subsequent to numerous phone calls and emails. And what outraged me the most, is when their staff and Financial Manager do not see anything wrong with their refund policy and see nothing wrong with the fact that the customers have to make phone calls and follow up on their deposit refunds. I would advise anyone to stay away from them if they want to maintain their sanity. Terrible refund policy and customer service, to say the least !!!😭😭😭😭😭
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
We understand why waiting six weeks for your deposit, while having to make repeated calls and send emails, left you frustrated. We cannot establish the payment timeline from the review alone. Please email your booking reference and relevant transaction details privately to ics@cs.greenmotion.com so customer services can review what happened and explain the delay.
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for your review. We’re glad communication with the Durban team worked well throughout your rental.
Excellent 👌
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for the excellent rating. We are glad you had a good experience with the Durban Industria team.
Excellent service and warm welcome 😆😆
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for your review. We’re delighted that the Durban team gave you a warm welcome and excellent service.
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for taking the time to share your experience, even some time later. We’re glad you remember your rental in Durban positively.
I have not been reimbursed with deposit…
I have not been reimbursed with deposit as yet.i have phoned more than 7 times
This has placed me in inconvence and extra cost
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for raising this. We understand that the deposit has not yet been reimbursed and that you have had to call several times, causing inconvenience and extra cost. We cannot determine the deposit status from the review. Please email ics@cs.greenmotion.com with your rental reference and the dates of your earlier enquiries privately so our customer services team can investigate and reply.
I have traveled around the world and…
I have traveled around the world and this was the best rental car experience I have ever had! The pickup and drop off of the rental car at the departure lane at the airport was seamless! The staff was courteous and professional! The car was exactly what I had rented and it was immaculate! I wish all rental car experiences were like this and I highly recommend them!
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for such a thoughtful review and recommendation. We’re delighted the airport pick-up and drop-off felt seamless, the team was courteous and professional, and the car matched your booking and was immaculate.
I dislike the fact that I'm enquiring…
I dislike the fact that I'm enquiring about my deposit and I can't get an answer.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
We’re sorry you have been unable to get an answer about your deposit. We understand why the lack of a clear response is frustrating. We cannot confirm its status from this review alone; please contact ics@cs.greenmotion.com so the team can look into it.
Efficient electronic tools
Efficient electronic tools to capture condition of vehicle before and after, and terms of contract.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for highlighting the electronic tools used to record the vehicle condition before and after your rental, as well as the contract terms. We’re glad you found the process efficient.
Very friendly and helpful staff
Very friendly and helpful staff. Easy to book and easy to make changes when flights changed.
11 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Durban Industria
Thank you for your review. We’re glad the Durban team was friendly and helpful, and that booking and adjusting the rental after your flight changed were easy.
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