Carl was very accommodating, made the process very easy and was caring in his approach to dealing with us. I would have given 5 stars as opposed to 4 although the car didn't come with a spare tyre or... See more
Company replied
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I was well looked after arriving having done most of the discussions by phone. The price of the car was classed as good on Auto Trader and my part exchange was good. As I live just over 2 hours from... See more
Company replied
My vehicle was delivered last week by Hassan who was absolutely brilliant. Rang me when he first left, to give an approximate time, and then again when 5 minutes away. Very thorough with the vehicle... See more
Company replied
Having never bought a new car before, slightly hesitant about the selling and buying process. No need to have been worried. Tilly did a great job putting me at ease and clearly explaining at every st... See more
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Company details
Written by the company
Greenhous are one of the top 100 UK automotive dealer groups, offering new & used vehicles, servicing and parts. Based in Shropshire with sites across the nation we have established ourselves as a trusted name in the automotive industry. At Greenhous, we understand that finding the perfect vehicle is important to you. Our experienced staff members are here to aid you every step of the way. They possess in-depth knowledge of our vehicles and services and can provide valuable guidance to help you make an informed decision. We take pride in delivering exceptional customer service and creating a positive buying experience for our customers. We strive to maintain high standards of quality, so you can drive away with confidence. Our commitment to customer satisfaction extends beyond the purchase. We have state-of-the-art service centres staffed by skilled technicians who can handle all your vehicle's maintenance and repair needs. Whether it's routine maintenance, warranty work, or unexpected repairs, our team is here to ensure your vehicle stays in top condition.
Contact info
United Kingdom
- greenhous.co.uk
4.1
Great
652 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Utterly terrifying
Utterly terrifying. Illiterate not just in terms of punctuation but in terms of a complete inability to respond to questions or requests. Took 3 months and a pre-protocol court letter threat. At no point was there any coherence at all in these exchanges. So is that a) They just don't understand? b) They haven't the wit to see it might be important? or c) These people are just plain crooked?
I suspect C. though it's clear they use poor sap illiterate 24 year old salesmen to hide behind who don't really know what crooked means. I wrote a letter (a proper, mailed letter) to the MD and never got a response. His name is Ashley Passant and he's the son of the Company Director, Derek Passant. Unsurprisingly, research showed me that Derek Passant has been director of no fewer than 11 companies since 2004, 9 of those companies having the address of Greenhous in Telford.
I did get my money back but it's because I threatened to sue. (This on a £19000 car) 3 months of my time wasted. They get them from auction. No one had checked this (the electrics only part worked) they absolutely couldn't give a monkeys and no one knows anything about the computers on the cars they're selling or how they work (hence the wasted time). Even to the last of it, no one told me when someone was picking up the car (they just arrived). The pickup guy didn't know he had to check it for 'fair wear and tear' and it could have just been a write off in the end. I couldn't get hold of anyone and the guy nearly had to go all the way back to Welshpool (I'm south of Bristol) because I certainly wasn't going to let it go without seeing the money in my bank. I might just have been out.
So when you see below:
Hello Hans,
Thank you for taking the time to leave us this review as we appreciate all customer feedback.
In order to investigate this further, please contact Andrew at etc etc with your full name, the vehicle you reserved and the dealership location.
Thank you,
The Team at Greenhous
Don't let it mellow you. It's a complete and utter bent PR stunt. Not only that, it's cut and pasted, like their cars.
12 May 2025
Unprompted review
Very good service and helpful staff
4 May 2025
Reply from Greenhous
Hello,
We appreciate you taking the time to write us this review, as you feedback is really important to us.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Car Service and MOT
MOT revealed a failure item which I then authorised remedying. Subsequent car service also revealed a problem item I wasn't aware of (single tyre puncture) which I also authorised remedying. Despite all the additional work needed my car was ready for return to me by the time I had requested when I booked the car in. This was the thing that made me 100% satisfied.
2 May 2025
Reply from Greenhous
Hello Rob,
Thank you for taking the time to leave us this review, as your feedback is appreciated. We are pleased to hear that you were happy with our service.
Please don't hesitate to reach out if you require anything further.
Thank you,
The Team at Greenhous Shrewsbury
The sales team were very professional
The sales team were very professional, efficient, helpful and friendly. Paul Kemp was the salesperson who helped me through the process of buying a new car
30 April 2025
Reply from Greenhous
Hello,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. We'll pass your comments to Paul too.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
Reply from Greenhous
Hello,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Reply from Greenhous
Hello Mrs Smith,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Bought brand new car last week
Bought brand new car last week, fast and easy process. just a heads up when you buy a new 25 plate you get no welcome package no gifts, flowers etc nothing if you buy the new car, just get a handshake. other than that pretty straight forward n easy but thought i would’ve got a little thanks gift with this car, especially driving 5.30 hours to pick it up. couldn’t fault anything else, thanks tom 👍🏼
28 April 2025
Unprompted review
Reply from Greenhous
Hello Evan,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Helpful sales staff
Helpful sales staff.
Had a small issue after I had picked up my vehicle. The service team were excellent in resolving the issue.
27 March 2025
Reply from Greenhous
Hello Richard,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Reply from Greenhous
Hello Fran,
Thank you for taking the time to leave us this 5-star review, as your feedback is appreciated. Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
Greenhous Shrewsbury
Excellent all round
Lee assisted me in buying my car, I found his personable and non-pushy approach refreshing. He was incredibly helpful and reassuring with an all round knowledge of the car I was buying. Communication throughout the whole process was excellent. Even though it’s a bit of a trek from where I live I would definitely buy from this dealership again.
26 March 2025
Reply from Greenhous
Hello Stacey,
Thank you for taking the time to write us this fantastic review. We really appreciate all feedback and will pass your comments to Lee too.
Please don't hesitate to reach out if there is anything further we can help you with.
Kind regards,
The Team at Greenhous Nissan
The staff
The staff, especially Mike were extremely helpful. Nothing is too much trouble.
27 March 2025
Reply from Greenhous
Hello Lynne,
Thank you for taking the time to leave us this 5-star review as your feedback is highly appreciated. We will make sure to pass your comments to Mike too. Please don't hesitate to reach out if there is anything further, we can do for you.
Kind regards,
The Team at Greenhous Nissan
Reply from Greenhous
Hi Peter,
Thank you for leaving us this 5-star review, it's greatly appreciated. Please don't hesitate to reach out if there is anything further we can help you with.
Kind regards,
The Team at Greenhous
Reply from Greenhous
Hello Glenys,
Thank you for taking the time to leave us this 5-star review as your feedback is highly appreciated. Please don't hesitate to reach out if there is anything further, we can do for you.
Kind regards,
The Team at Greenhous Shrewsbury
I had a good experience in changing my…
I had a good experience in changing my car I went greenhous Shrewsbury with open mind Sales exec Paul Kemp was excellent in showing me what was available for my budget. I knew nothing a the qashqai e power however Paul explained it fully both on the forecourt and on a test drive. I am so far pleased with the car and the after sales service from Paul and the dealership.
26 February 2025
Reply from Greenhous
Hello Brenda,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback. We are glad to hear your kind comments about Paul too and will make sure to pass these back to him.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
Very good Customer Service.
Very good Customer Service.
All staff were very helpful and pleasant to deal with. Special mention to both Paul & Mark who were especially supportive…
26 February 2025
Reply from Greenhous
Hello John,
Thank you for taking the time to write us this review as we highly appreciate all customer feedback. We will make sure to pass your comments to Paul and Mark too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Salesman decent and not pushy which is…
Salesman decent and not pushy which is nice for a car salesman .
22 February 2025
Reply from Greenhous
Hello Michael,
We would like to thank you for taking the time to write us this review as we highly appreciate all customer feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Greenhous came good
Greenhous delivered a new car with small dents in the passenger door. We discovered these and sent photos within 2 hours of delivery as the car was sat on our driveway during that time.....door camera supports this. In the end, Greenhous came through and sorted out our worries 👍
27 February 2025
Unprompted review
Reply from Greenhous
Hello Paul,
Thank you for reaching out to us. We would like to apologise for the inconvenience caused.
To help us investigate this further, please email greenhous.marketing@greenhous.co.uk with your full name, vehicle registration number and any further details you are able to provide.
Kind regards,
The Team at Greenhous Nissan
Reply from Greenhous
Hello Michelle,
We would like to thank you for taking the time to write us this review as we highly appreciate all customer feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Shrewsbury
Very good service from all the staff at…
Very good service from all the staff at greenhius
28 January 2025
Reply from Greenhous
Hello Moira,
Thank you for taking the time to write us this review as we appreciate all customer feedback. Please let us know if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
Reply from Greenhous
Hello David,
We would like to thank you for taking the time to write us this review as we highly appreciate all customer feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
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