Greenfield Collection Reviews 

544
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

This backpack picnic hamper is just perfect, so high quality and well designed. I bought it for my husband for Father’s Day, such a perfect present, he loved it. The only minor inconvenience was the... See more

Rated 1 out of 5 stars

Ordered 4 ite.s ( Purleck Willow Picnic Baskets ). One arrived broken...I have tried for a week to make contact with Greenfield collection regarding the broken items in the picnic basket ( £50 )...... See more

Rated 1 out of 5 stars

The package was shipped DHL and we still have not received as it has been held up by DHL sighting customs fees. However, we have been quoted three different fees with no documentation! We are still... See more

Rated 5 out of 5 stars

Delivered on time and a good product bought as a replacement because while the outer wears very well the inner lining is not so great.Pity it couldn't be made with a removable inner sleeve that could... See more

Company details

  1. Outdoor Furniture Store

Information provided by various external sources

Our goal is to offer our customers an unprecedented choice of high quality wicker baskets, backpacks and related products with 24 hour dispatch, low cost delivery and unbeatable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

544 reviews

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4.0

All reviews

(544)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

This backpack picnic hamper is just…

This backpack picnic hamper is just perfect, so high quality and well designed. I bought it for my husband for Father’s Day, such a perfect present, he loved it.
The only minor inconvenience was the backpack being designed on the carton delivery box. Not ideal if it is meant to be a present and the recipient opens the door to the delivery man :)

31 May 2026
Rated 1 out of 5 stars

handle broke on first use. No customer support

I bought a hamper for my daughter's birthday in October. However, it was not used until recently. On the first use the handle broke. I have tried to contact the company but they do not reply to emails or the contact form. There is no telephone number on the website and the one on Trustpilot does not work. I have therefore been unable to resolve this issue

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Don’t really recommend buying from them. I bought a picnic basket from them only to arrive in two different shades of brown, the top did not match the bottom ( obviously very different from the picture) plus one of the glasses had a manufacturer fault. I emailed them several times before i called to be advised that the email address on the website is wrong. They gave me a new email address. I forwarded my email to the new one, and haven’t heard anything for several days. Called again and spoke with someone that didn’t really seemed interested in me or my problem. After insisting that she is not receiving my emails she sent me an email so i can forward her the photos. After all that she just went on to say that i need to return the basket and they will send me a replacement. I did stress it was urgent that I need it for a birthday, she didn’t seem to care. Anyway long story short I returned the faulty one, never heard back on when i will get a replacement or a refund. Better buy somewhere else.

30 April 2026
Rated 1 out of 5 stars

Order arrived full of broken glass - radio silence

Order arrived full of broken glass. No response from seller despite multiple attempts to contact. Left with a product i cant use and no support to sort the issue. Sales email address sends auto response saying emails not monitored. Avoid at all cost!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Problem with DHL Shipping still waiting for package

The package was shipped DHL and we still have not received as it has been held up by DHL sighting customs fees. However, we have been quoted three different fees with no documentation! We are still waiting for DHL to get back with details and deliver. This has bottom been a good experience as we ordered the items on 1 April 2026 and still nothing received by 12 April.

12 April 2026
Rated 1 out of 5 stars

Incomplete and broken order total lack of response.

I ordered a hamper and a flask with cups for my aunt as a gift for her birthday. My package arrived incomplete (no flasks or cups) and what was there was damaged. There were chains on the hamper lid which had not been secured so a glass had been smashed and there were shards all over the bottom. I tried to call the company on many occasions over several days and got an automated response saying there were no operatives available then the call was ended. I have sent several emails and completed an online form and had no response at all from the company. I would not recommend using them at all.

23 March 2026
Rated 3 out of 5 stars

Not such a good buy after all.

I’ve just got back from holiday. The two picnic baskets were delivered just before I went away, so I had no time to check them. However, I have just opened them and one basket has two broken glasses and one broken plate. The other basket has the strap that holds the plates not actually attached to the basket so totally useless. In short, not such a good buy as I thought.

6 January 2026
Rated 1 out of 5 stars

Avoid at all costs

Ordered the picnic hamper, the item broke after the first use. Contacted customer services and was told I could get a refund or a replacement. The firm took a few months to send me the return details, which I had to chase multiple times. I returned the product, which the company has received as it was tracked delivery. However since returning the item I have not received any communication for over 2 months again. I have emailed and phoned multiple times yet still no response. The company has my money still and the faulty item.

Would avoid at all costs!

31 July 2025
Unprompted review

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