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Great Rail Journeys Reviews 20,310

•
TrustScore 5 out of 5

4.8

Tour Operator
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive knowledge, making the booking process smooth and reassuring. Many appreciate the ease of booking, whether online or over the phone, highlighting the efficiency and clarity of the process. The holidays themselves are frequently described as outstanding, with many consumers eagerly anticipating their trips and some being repeat customers due to past positive experiences. However, some customers also noted occasional issues with the online booking system, such as screens getting stuck or unexpected charges appearing. A few other people also felt that customer care was almost non-existent in specific situations, particularly when dealing with issues that arose during a holiday.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and efficient,... See more

Holidays

Clients share positive opinions on holidays, often praising the good descriptions in brochures and the ease... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting helpful, efficient, and... See more

Service

Consumers find service to be positive, highlighting the helpfulness and friendliness of staff, including tour... See more

Based on these reviews

Rated 5 out of 5 stars

Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more

Rated 5 out of 5 stars

They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more

Rated 5 out of 5 stars

My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more

Rated 5 out of 5 stars

Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more

Company details

  1. Tour Operator

Written by the company

Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.

The leader in escorted holidays by rail

Written by the company

Unique Experiences
We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
Explore with Sociable Groups
Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.

Book with confidence

For complete peace of mind

We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Rated 5 out of 5 stars

Very friendly and knowledgeable agent.

Our call was answered almost immediately. The agent was very knowledgeable and reassured us on the one or two queries that we had. She then completed the booking in a very friendly and professional manor. We have been with GRJ before and that holiday was outstanding so we can't wait for this trip.

11 April 2026
Rated 5 out of 5 stars

Great customer service so far!

I haven't been on the trip yet, but the customer service was great. I accidentally booked the flight from Manchester instead of Heathrow, but I called and Harry immediately helped me out changing everything really quickly and efficiently. If the trip is as good as their customer service beforehand, I'll be very happy.

14 April 2026
Rated 2 out of 5 stars

For the second year running GRJ seem to…

For the second year running GRJ seem to think we want to use Baggageman despite having been told that we don’t!

11 April 2026
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Reply from Great Rail Journeys

Dear Mr Scott,

Thank you for choosing to travel with us again. I have reviewed your booking and can see that we have opted you out of the complimentary luggage service. I apologise for the error at the time of booking.

Kind regards
Jo

Rated 5 out of 5 stars

From the moment I rang the staff were…

From the moment I rang the staff were excellent. They held a place for us as nearly fully booked as I couldn't speak and check dates with my husband at that time. I called back next morning as promised and our places had been saved and we completed our booking

12 April 2026

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