Greater Anglia Reviews 

The ticket inspector seemed to love making passengers buy new full priced tickets when they had got on an earlier train by mistake. I understand they make commission on tickets and this inspector was going full on. Nic was more evil traffic warden than passenger assistance.

Yet another monumental fail from Greater Anglia. Yet another cancelled train that they won’t accept despite the fact I tapped in and couldn’t couldn’t complete my journey.

On to tonight, the the 21:36 to Colchester Town was ‘on time’ until 21:33. With no communication or no regard for anyone needing a connection. And then it’s delayed and delayed and delayed and delayed until the only option you have is the next train to a destination that isn’t where you want to go and miss your connection. I’ll put in another claim, but what’s the point. That claim will be rejected because I got most of the way home and so it continues.

Trouble is, the system is a monopoly. So the hard working people who pay through the nose for a crap service are screwed. If I had anything to do with this piss shower is be utterly embarrassed.

I’m not tryna to be disrespectful or any sort of vicious attack against staff for this but I simply cannot STAND Anymore CONSISTENT DELAYS!! This time I give Partial credit to GA Staff (Safety Risks) as it was a person threating to jump off a bridge at Harold Wood (London)

But overall I’m tryna get home 19:15 To 20:15 & no staff cared enough to actually apologise for the DELAYED Services. Although there was one gentlemen (Driver) who seemed stressed as it is. Making us less mad.

Personally the company isn’t too bad but COULD Improve W/ Delays & Maybe check all operations before sending the first train in the early morning.

Idc if they lose business but I’m deeply ashamed of DELAYS After DELAYS After DELAYS!

Overall Experience (Lifespan) 3.6 / 10 ⭐️⭐️⭐️

Absolute joke. Trains delayed on a very regular basis. At least once a week. But guess what they don't miss having tickets police on almost every single train. Should learn one or two things from C2C. Oh and it cost 60-70% more rhen peak hr on C2C ...how do you even justify that. Should fire the whole lot.

Thanks to Le Shuttle and Southeastern trains I missed my connections home with Greater Anglia by over an hour. Greater Anglia and especially the conductor on the 21.37 London Stratford to Norwich service (on 27 June) could not have been more understanding or helpfull in assisting me with this journey and my subsequent onward journey. Brilliant customer service

Rude staff, their staff that check the tickets at the barriers are also incredibly rude and their trains are so dirty I have seena rat on there. They also charge you the same price as a mortgage for one ticket.

I have to say the train conductors mostly are good, I have had 1 who was rude and unhelpful. now I get to service issues my last 5 journeys have had disruptions the last was 17/18th June 2026 both the outward journey all trains cancelled to London due to points failure, my return home was also delayed due to signal/points failure so how happy am I with Greater Anglia train service I will give the 2/10 the bus service they lay on is horrible uncomfortable especially in hot weather, and maybe more than one bus at a time, if you expect to pick up a train full of passengers with luggage. my last point is never get your tickets from Lowestoft booking office, they gave me the wrong zone for London Zone 1 or 2 I did query it but he said it was right. London Underground were good about it though.

Just went online to very quickly book a ticket and got to the checkout and the stupid app froze and would not let me buy a ticket. Utter rubbish.

My train got delayed for more than 15 minutes, which led to me missing the connection, creating further delays. Compensation claim was rejected without a valid reason.

Incredibly disappointed with the service as my train was cancelled. I was advised to get a taxi and because I bought my ticket with Trainline Greater Anglia do not want to know about my Complaint and nor do Trainline.
Very poor customer service.
Shall I get a response? I will post again as I need to make sure that the feedback is transparent.

Greater Anglia customer centricity hits another low! My journey this morning was meant to start at Woodbridge only to find the train service not operating, and so used alternative transport to Ipswich.

On arrival at Ipswich station told by station staff that the next off-peak train was due in a few minutes on platform 2, so as directed I headed straight to the train.

On boarding the train I stood next to 2 members of staff (including the conductor), the conductor announced over the intercom that off-peak tickets were not valid, as you expect I engaged the staff member (not on the microphone) promptly explaining what had just happened - their response “clearly that’s not your fault”! So I took a seat, only to be engaged five minutes later by the conductor, apparently the conductor had spoken with the station manager and no one wanted to take responsibility for their mistake only a few minutes prior - End result for me an additional £50. Two things here: 1. The level of dishonesty, what’s the harm in saying I made a mistake? 2. @ Great Anglia passing on their mistake to me and creating additional unnecessary expense. In what world is that customer centric and right. Great Anglia, you have CCTV that will clearly demonstrate the interaction, but hey, do you really care about what’s right and fair. Innocent mistake highly likely on his part but where has honesty and customer care gone! 😤😔 As a regular forced user of Greater Anglia I can honestly say - you really need to take a look at yourselves, your behaviour is shocking.

Tuesday 26 May'26. Should take 17:56 train from Cheshunt to Waltham Cross. Came one train at 17:56 ... i jumped on it ... but SURPRISE ... did not stop at Waltham Cross. 😡 Was another train which came late. And like this i gone to Tottenham Hale 😡.
Now waiting for another train to go back at Waltham Cross. 😡
As i said always ... i don't know from where have this train the name of "Greater Anglia".
It is nothing great, all the time late and cancelled.
And like this now this situation to travel without reason wasting the time 🤦🏻🤕😡

This company is the worst.

They change the routes on their trains, presumably because they used AI since nobody working there is smart enough, yet the output from this is evidently still stupid. A consecutive number of London Liverpool Street trains and followed by a Stratford train that now skips stations. Excellent idea! I pay almost £200 a month for the luxury of their stupidity.

On top of this, I pay an additional £50 per month going to Tottenham Hale. Well, I did, but despite the BIG FREEZE, Greater Anglia have increased the return ticket price from my station to Tottenham Hale (and back) from £12.50 to £16.70. Thieves.

The services get worse, the delays still ample, the fare dodgers are still rife, they skip services at my station so I pay the same to have to get more trains, and now on the weekend they are fleecing me when I want to travel to do things for myself.

I think this company, state owned, is a disgrace I think that all of the greedy staff within it are absolute filth.

I was in a bad state as mum had had a nasty fall 10 days ago and was trying best to.cope and juggle work and mum. I live with my mum who is 97 and so its not easy but I do my best to cope with looking after her. I was sure I had managed to book my electronic tickets and so when I arrived there was no tickets showing and had to get the 8.30 am to ipswich then woodbridge. I had 15 mins to get my tickets and was v stressed when I got on the train I had an email to say was I on my way to the UEA for work I do casual exam invig work and I think with the stress of mum being ill and juggling I had not messaged the UEA to say I couldn't make it as was working elsewhere so I felt very bad I hadn't been organised as my anxiety levels were bad and was very upset the train guard Rebecca IP21 on the Thurs 21st may train to ipswich was so kind, caring, calming and tried to help me. It was my error with online electronic tickets as no money had come out of my bank but i think i was overwhelmed. I wanted to try to say that Rebecca IP21 deserves recognition for her kindness she was concerned about me. Beth Reeks

I feel like I've been mugged and had my wallet stolen.

If you are going to use, or have to use, GA Trains and paying for a full price ticket then just buy a ticket at the station - DO NOT buy a ticket online or via the app.

It's a pointless app. It just steals your money.

I decided to buy a ticket via their app and regretted it, so I do recommend no one bothers with the app or online.

It was an off-peak day return ticket at the full price of £11.90 Exactly the same price at the station. No seat reservations, so no loss to GA. The off-peak trains are rarely full anyway.

However, immediately upon purchase the ticket is non refundable!! I couldn't make my journey because my 85 year old Dad had to go to A&E. If I hadn't of used the app I would've bought the ticket at the station and I wouldn't be out of pocket.

But GA won't refund the ticket. So that's me done with trains forever.

I made an online complaint with GA but they have not even responded to it.

Booking reference not available as I've closed my account and deleted the app.

Used the Norwich to London Liverpool Street train today and return.
Travelled off peak so reasonably priced.
Trains very clean and comfortable and polite staff.
A relaxing journey which ran to time.
Travelled to Liverpool last week and wished the trains had been greater Anglia would have been a better journey experience.

In a world where we are quick to complain, I wanted to leave a positive review for the outstanding service that I received when I travelled to Tottenham Hale yesterday.

I was waiting in the main station, ready to get on the tube, however, I noticed one of the Greater Anglia team actively greeting everyone and asking them if they needed help. I had to ask for his name (Patrick), as he was so friendly and he also gave me updates on the tube line service, as I was trying to get to Wembley.

I didn’t know at the time that I would be back at Tottenham Hale three hours later, due to my partner having an accident, but again, Patrick spotted me and was so helpful once again. I was due to travel back home today, but Patrick and the team helped me to get an authorisation letter to travel back to my home station, without any additional payment. It was a very worrying time and the team at Greater Anglia made it just a little bit better. Thank you!

Their delay repay scheme which they tout as reliable recompense for excessively-delayed travel on their services is anything but reliable. I had to threaten to go to the Railway Ombudsman if they didn't reimburse a journey I went on from Stowmarket to Ingatestone, 21st March 2026, which saw me arrive into London three hours late and fearing for my job there. Signalling problem just outside of Ipswich which "Greater" Anglia would have known all about.

Today my wife’s hospital treatment in London taking longer due to being more complex we missed our booked train journey from London Liverpool Street to Uttlesford area. Ticket clerk Sade sorted out a Travel Pass to replace the tickets and get us home.

Bloody shit service always cutting trains out and leaving you stranded waiting for the next one 😡 care about your customers and sort out your system