There was a bit of an issue on delivery in that the box was bashed and a few bags were missing from the bulk order placed. However as soon as highlighted customer service handled it straight away and... See more
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Review summary
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Great Product - Dough balls were very good. Small mix up in delivery instructions which caused a delay in delivery - but worth waiting for
No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... See more
Company replied
The dough is great, everything I read about it was pretty accurate. Easy to use and it makes great pizza!! The communication between ordering and delivery was poor. It states very clearly about whe... See more
Company replied
Company details
Written by the company
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Written by the company
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Contact info
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, United Kingdom
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3.6
Average
507 reviews
Asks customers to review
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Replied to 94% of negative reviews
Typically replies within 1 week
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After a poor and sticky start
After a poor and sticky start and almost throwing the pizza over next door, I gaind composure watched the tutorial video and made some awesome great tasting pizza.
Will definitely recommend GBOF and will be ordering more in the near future.
11 July 2026
Avoid this company at all costs review says it all
Still waiting for delivery given a DPD tracking no. which clearly states its not been shipped but their AI reboot says otherwise. Trying to get my money back is going to be another challenge. Avoid if you dont want to be messed around.
After the owner saw the message on this review he mentioned that I tracked his number down to ask for an update but he doesn't seem to know his number is advertised on the payment transaction. Should be embarrassed how this circus act is running.
See his response below great way to run a business.
"Hello Vin, whilst I appreciate you have not received an order and have xksslry managed to track down my personal email I don't like that. I think it's an infringement of privacy.
I am currently on holiday. I would recommend you contact the normal routes.
If something has happened to you order it is clearly just an error and an oversight which my team would be taking care of, if the correct methods are followed.
I would assume you would not like someone tracking you down over what is likely an error and probably just a few quid.
We don’t scam people.
I’ve just seen your Google review, too.
I hope whatever you do you do it with 100% perfection all of the time.
I will be blocking you now."
3 July 2026
Unprompted review
Reply from Great Balls Of Flour
Hi Vin,
We are sorry for the frustration caused by the delay in your order, but we need to set the record straight on the timeline and communication here.
You selected our standard 2–5 business day tracked delivery service at checkout. When you contacted us, less than two working days had passed since your order was placed. Your parcel was well within our stated operational window, and our automated status updates simply reflected that the order was actively being processed in our system for dispatch.
While we appreciate you were eager for your box, bypassing our official support channels to find and message a founder directly on their private account while on holiday is simply not the correct way to get a ticket resolved. Our customer support team handles hundreds of orders a week via our standard contact channels, and if given the chance within the actual delivery timeframe, they would have happily assisted you.
Your order has now been fully cancelled and refunded in full. We wish you the best of luck with your future suppliers.
Best regards,
Team GBOF
Delivery Company let them down... and then they failed to fix the issue
The dough was not delivered on the day it should have been, so it was left in the back of a van for another 24 hours and was not usable when it arrived... the company has not resolved the issue a week later
8 July 2026
Reply from Great Balls Of Flour
Hey Jon
We are very sorry to hear that your order was delayed by the courier and arrived unusable—that is completely unacceptable, and we understand how frustrating it is when a delivery goes wrong.
While courier delays are unfortunately out of our direct hands on the road, failing to get this resolved for you a week later is not the standard we aim for. We want to make this right for you immediately.
Please reach out to our customer support team directly by replying to your original order confirmation email or via our website contact form with your order details. This will ensure your ticket is flagged directly to our team so we can process a full replacement or refund for you straight away.
Best regards,
Team GBOF
Great service
2 July 2026
The dough I ordered was okay it wasn’t…
The dough I ordered was okay it wasn’t as good as other dough I’ve ordered from companies. Once defrosted I had to re-ball so that I got round pizzas. There was a lot of spring back on the dough as well.
8 July 2026
Delivery was not as promised and…
Delivery was not as promised and product looked disgusting when opened. Company said this was normal, so certainly wouldn’t use again
8 July 2026
Reply from Great Balls Of Flour
Hi,
We stand by our product and our delivery record completely. We deliver hundreds of orders every single week, and our team personally reviewed the photos you sent in—everything in your box was exactly as we would expect for a premium, live product.
What might look unusual to someone expecting a uniform, mass-produced item is actually completely normal for real, live sourdough. Because our dough is active and naturally fermenting, it will expand and shift shape in transit. That "imperfectly perfect" look is a sign of life, not a defect, and it is precisely what gives the dough its incredible crust, flavour, and rise when fired.
When our team confirmed that your dough was completely normal, they were giving you expert advice that the product was perfectly safe, fresh, and ready to bake. Live dough behaves differently to supermarket alternatives, but the quality in the final bake speaks for itself.
While we appreciate our authentic dough might not be for everyone, we stand behind our quality, our processes, and our team's assessment 100%.
Best regards,
Team GBOF
Great delivery service and quality…
Great delivery service and quality sourdough balls which are well packed. Also ordered the pizza sauce and honey glaze which were both amazing. Will be ordering again
8 July 2026
Disappointed so far due to the…
Disappointed so far due to the stickiness of the dough and how they atived via the courier. Customer service was excellent but has not rectified my issue as yet.
6 July 2026
Reply from Great Balls Of Flour
Hi,
Thank you for leaving your review, and we are really pleased to hear that you found our customer service team excellent!
To address the stickiness you experienced: our dough is intentionally crafted with a high hydration level to yield that light, airy crust with an incredible rise. Because of this, it is naturally stickier than standard mass-produced doughs straight out of the tub.
As highlighted in our user guides and video tutorials, high-hydration dough simply needs a little handling technique—a light dusting of regular flour when removing it from the container, followed by a generous coating of our Pizza Preparation Dust, completely transforms it and stops it from sticking altogether.
Regarding the courier arrival and fully rectifying your issue: if our support team is actively looking into a resolution or courier claim for you, please rest assured that they will follow through and get everything sorted.
We appreciate your patience while the team finishes handling this for you, and we're confident that once you try stretching it with the prep dust, you'll love the end result!
Best regards,
Team GBOF
The box was badly damaged in transit…
The box was badly damaged in transit which I reported to the courier. They told me to report it to GBOF. A number of bags of dough had burst open due to the damage which I also reported a GBOF. They didn’t come back to me with any offer of recompense or replacement.
7 July 2026
Reply from Great Balls Of Flour
Please can you provide your order number and could you confrim that you replied to the order confirmation email you will have received as that is the best way to get the fastest resolution as it links your order with your name. We cannot identify you with the initial ST only on Trustpilot.
Still have not received package
6 July 2026
Reply from Great Balls Of Flour
Please contact customer support - this sounds like it may have been lost in transit.
Much better
Very disappointing, package arrived damaged, bags weren’t as cold as could be (which is fair given the heatwave) but all the doughballs were much soggier and stickier than they should be, which led to poor pizzas on cooking. Which is a shame as they are normally really good.
Edit 22/7/26
So this review, above, was written after a bad delivery leading to a break in the temperature chain, and it appears the dough proved again in transit.
A second batch was received, as a replacement and was spot on, lived up to my previous expectations.
And can recommend GBOF, the courier maybe not so much.
6 July 2026
Reply from Great Balls Of Flour
Please contact support. We always try to add additional gel in hot weather to ensure they arrive perfectly, as it would appear they have done for you in the past.
Incorrect gluten free on website which is dangerous
Sorry to leave a one star but when you have “ingredients” on w a website and the first word is gluten free, one would assume the product is gluten free but not. Customer support was fast but they do not accept that is a problem. Gluten is very dangerous to many people and I think you need to study the allergen regulations and product labelling regulations to see your legal responsibility to mark allergen ingredients correctly and in bold and not to use the section called ingredients to, as you say show the range of products you sell. Shame as I could have been a regular customer but now I am just out of pocket.
6 July 2026
Reply from Great Balls Of Flour
Our Gluten Free is 100% GLUTEN FREE, please do not provide false information on here which may affect other customer's considerations.
Our Gluten Free Dough Balls are regularly highly reviewed by customers with gluten intolerrence.
Whilst we also do provide a range of other gluten containing products we recommend customers always check the ingredient lists for allergy information. All of our allergens are highlighted in BOLD.
Absolutely brilliant
Absolutely brilliant. I struggled with making the dough balls into pizza (more than likely my fault) but I’ve been supported so well during my failures. They sent me more dough to help. I can’t rate them high enough
6 July 2026
Did not think I could enjoy a home made…
Did not think I could enjoy a home made gluten free pizza so much easy to use and so handy to have in stock will definitely be buying more.
28 April 2026
Delivery as dispatched 2 days late and…
Delivery as dispatched 2 days late and then the package was stuck with the delivery company for another 2 days.
I contacted company as I was nervous about the quality of the items and the safety of eating them when they had been in transit for so long during a heatwave. I was told as long as they are partially still frozen on receipt then they would be safe for consumption. When they arrived they were fully defrosted and warm to the touch as if they had been sat in the sun. Again I complained and was asked to send images, which I did along with video evidence, I was told they were not received and to send again, which I did with proof they had been sent. I was then told that they would be fine to eat and they should arrive fully defrosted, which was confusing as it contradicted the original instructions.and that I would not receive a refund. The whole process was drawn out and unprofessional. I now have 24 dough balls in the bin and I’m £50 out of pocket and will not be using this company again, neither will my neighbours who told me about the company or any friends and family as they cannot belie the lack of customer service.
4 July 2026
Unprompted review
Reply from Great Balls Of Flour
Hi Kev
To clear up the facts regarding your timeline: our standard delivery terms clearly state that orders are dispatched within 1–2 business days, which is exactly what we achieved here. Your order was not dispatched late.
Furthermore, we explicitly state that our dough will arrive defrosted. As tens of thousands of successful orders and thousands of highly satisfied customers prove every single week, our live dough is perfectly safe to be chilled or refrozen on receipt to use as required.
Arriving fully defrosted is entirely expected and normal for a live product, which is what our team was trying to reassure you of. While we understand you were nervous about the heatwave, throwing 24 premium, perfectly safe dough balls straight into the bin because they weren't ice-cold was an absolute waste of good food.
Our team reviewed your images and confirmed that the product was completely safe and usable, which is why a refund was correctly refused. We cannot absorb the cost when perfectly good, safe food is thrown away against our expert advice.
Best regards,
Team GBOF
A newbie to the Pizza oven and dough…
A newbie to the Pizza oven and dough family. Watched the video and had lots of fun trying to replicate how “easy” it looked. Love having them accessible in the freezer. I was never going to be a “dough maker”
We have had some funny shaped ones and some small under stretched ones but we are getting better and having fun.
We show the video to guests so they can see how it’s done. Have had a good laugh and good food at our get togethers!
6 June 2026
Unprompted review
Just a shame my mystery gift was a…
Just a shame my mystery gift was a product I’d purchased with my order. Yet to try dough yet.
3 July 2026
Reply from Great Balls Of Flour
We are sorry to hear that your free mystery gift happened to double up on a product you had already ordered! We can’t always manually analyse every single basket structure before packing, but we completely understand why it was a bit of a letdown to open.
Based on feedback like this, we have now revised our mystery gift offering entirely to ensure a better variety for our customers moving forward.
We hope you enjoy stretching the dough balls when you get around to firing up the oven, and we're confident the quality will speak for itself!
Best regards,
Team GBOF
Poor delivery service and unhelpful customer support
I’m extremely disappointed with this company and would not recommend them.
I placed an order and paid extra to choose a specific delivery day, but the service did not work as promised. When I contacted customer service, I was met with a chatbot that just kept sending me round in circles and never actually resolved anything. I was also promised that a supervising agent would get in touch, but four days after my complaint there is still no sign of one.
As a result, my order was delivered when I was away and one of the perishable items spoiled. I have tried to raise this properly, but getting any real help has been impossible.
Very poor customer service and a frustrating experience from start to finish.
2 July 2026
Unprompted review
Reply from Great Balls Of Flour
Hi A J
We are very sorry to hear about this. If an order has been mistakenly delivered on the wrong day, we will, of course, make it right completely at our own expense.
Unfortunately, because you have left this review under the initials "A J," we are unable to identify your account or locate your order details in our system. Because of this, we cannot manually pass your request directly to our support team to get it sorted for you.
To bypass our AI chatbot and get straight through to a member of our team, we highly recommend replying directly to your original order confirmation email. This will route your message straight into our manual review flow so our team can investigate why the specific delivery date was missed and immediately arrange a resolution for the spoiled item.
Please get in touch with us via that email loop so we can get this sorted for you straight away.
Best regards,
Team GBOF
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