Gravity Active Entertainment Reviews 75

Really disappointed in the lack of opportunities for children with autism and sensory processing. I’m glad I phoned to check but was shocked that they wouldn’t even entertain the fact my daughter would not wear socks. I’ve been to innoflate without any issues but here is just straight up no. I previously booked parties for my son and spent a fortune here. Will now never spend another penny as they clearly are not diverse and do not give opportunities to disabled people and their individual needs. I hardly think a pair of socks will save anyone from slipping just another money making tactic. Really disappointing in this day and age. Companies like to be pretend they do asn sessions but clearly don’t have any knowledge of what being autistic is like.

We had a terrible experience. We booked a party at the Bluewater branch. I would strongly recommend that you do not book a party with this company. To make matters worse, they ignored our complaint. I can not emphasise enough how much I’d avoid this company in the future, as would every parent at the party.

Horrible security team who don't know how to respect customers. Incompetent managers especially Bradley at Gravity Wandsworth. Don't waste your time with them find somewhere else.

This was suppose to be a cooperate social they ruined it.

Never again ever again GRAVITY ...

MCD knows how to treat customers better.... learn from them.

I booked a party for my kids birthday on the 29th of Jan for 26 kids at Gravity Starcity Birmingham. We had multiple issues, which the manager did not try to sort. The worst was that 2 of my kid's guests were held at reception over 10 minutes as staff were saying there were no more spaces. When i went to check we still had 4 places left. Anyway i have emailed another lady manager and she understood my problems and offered 8 codes for free passes. I asked if i can share these codes with the kids affected by their staff. She emailed back saying yes.
On the 11th of feb my friend took her kids to Gravity Starcity to use 2 codes. She was told she is not entitled to them. She called me to clear this aspect with the manager...i was on loudspeaker. He was insisting that if she uses them i need to be present...i was trying to explain that this is not mentioned in the email when the lady manager said it is ok to share them...he kept telling my friend to move aside, refusing to help her or listen to me. He completly ignored her issue and told her that she needed to leave in front of everyone there and her kids. As she was leaving she met the supervisor who understood her situation and accepted to help. Gave the kids bands and offered slush. The manager saw the kids getting ready to go in and pulled them out, in front of all present and LIED that she used a swear word....she never did because i was still on the phone with her. This man has discrimimated her, abused his power, showed no signs of empathy, never wanted to help...he just wanted to show us WHO HE IS AND WHAT POWER HE HAS. He threatened her to go or he will call security, her disabled son was traumatised that they would arrest his mum. I never believed something like this could happen in front of so many people especially kids. This man's behaviour is appalling and outrageous!

Visited for darts a couple of months ago and they were very temperamental. Couldn't be fixed so we got about 30 mins play despite paying for an hour. No replies to emails so I went in to speak to the manager who promised me a free session as a gesture of goodwill if I emailed in advance. Emailed him twice but no response. Awful customer service!

We came to gravity wandsworth to celebrate my bday and and we have ordered some food. Unfortunately we had to wait over an hour to get our food and after an hour the stuff said they run out of chcikhen tenders. I have never come across this mu h slow service ever , even ordering some drinks was a nightmare, they are lack of stuff tonservice dribks and food

Horrible experience over all when it comes to ordering

Extremely poor. Had 3 sessions in total. First session was walking pace the hole time. Asked for our money back but was unable to. Second session there was an abandoned kart on the upper floor. That was there for the magority of the race. I clipped it once trying to go for an overtake as I forgot it was there. When I told the marshal he was rude about it and told his mate on the radio I should shut my mouth( I don’t think he noticed I could hear him) when I got out the kart and spoke the the marshal he said they couldn’t see it when they did there checks but the never checked the track before we set off as there was only 2 of them and they was both in the pit lane. This was extremely dangerous and health and safety and HMRC will be informed of this situation. After my last session I went to the till as told to by the manager. They was unable to give a refund as they couldn’t remember the code. They then gave me and email to email but that was a false email. I feel like the staff was making a lagging stock out of me for making such a big deal of it. But when the marshals are that incompetent to notice there is an ambandond kart on track what do they expect

Our first visit to Gravity Bluewater for a SEN session today what a great experience! The staff team were excellent from reception who dealt with us and my lack of preparation of safety certs to the marshals. A shout to the young guy on the battle bars who my boys kept busy was great (they think you’re a bona fide Ninja) Well done young man! Thanks to you Guys and Girls, excellent service and a great advert for Gravity UK*****

Absolutely awful went to do the karting and soundly let us on wouldn’t give us a refund didn’t let us do anything else don’t go !

EDIT
*Since having this experience I have been in contact with the customer service director who rang me personally, I discussed with him the negative experience we had received. Shane listened, sympathised, and was genuinely interested in improving the experience of Gravity's customers. I genuinely feel lessons were learned and new strategies will be put in place for unexpected incidents in the future *

I booked gravity in Castleford on Monday 22/08/2022, for Thursday 25/08/2022. Got there and it was shut due to an incident the previous weekend. I was told by an employee I should have had a call three days earlier. I didn't.

When I had reception I checked my emails, and had received one at 9am from Gravity stating they weren't open and to call them to talk about how to proceed. Problem being we had already set off before we received the email, and why should I call them, they should have called me.

So I tried to call the number a couple of times, and got plagued with an automated IVR. I finally gave up and messaged via messenger today 30/08/2022. They replied swiftly and asked to call me. I stated a time I was free, and they rang me shortly after.

I was greeted on the phone by a female employee who sprang straight into reasons why it was cancelled, why no one had answered the phone, how large they were as a company resulting it being difficult to find my details, consequently leading them to not being able to contact me to sort out a refund.

The reality is, the first thing that should have been done would be to offer a sincere and genuine apology. Then an explanation as to why it got cancelled, then a offer a refund. What I actually got was an ingenuine person making excuses. Not the sort of customer service I'd expect from this type of company, and suggest they invest in training and development of their customer service teams.

Love....Love...Love!!! We had so much fun as a family here. We got here really early before our booking times (booked in advanced) and it was really quiet( just how i like it), we parked in the southside carpark, and it was really easy to get to through the shopping centre.
It was only us four Karting which made my youngest son feel more at ease. They provide lockers where you put a pin in so no fussing about to find change.
We were able to start our bowling and golf earlier as we were ready and this was not an issue at all for staff. They were friendly and made us all feel so welcome. We met PJ one of the managers here and he was amazing, funny, friendly and so helpful and went above and beyond to assit us.
The atmosphere in Gravity is very easy going no hustle and bustle like some trips or outings in the summer holidays but also adventurous!
It got busy throughout the day but it was manageable and not crammed. There's places to sit and chill with a drink or slushie or even to have something to eat.
We ended up doing the karting, golf, bowling, amusements and VR gaming and I can honestly say it's been the best day of the summer holidays and would highly recommend anyone to come here young or old!
A truly amazing day making fun memories for us .... thank you gravity and all your staff.

Wonderful place for all ages and great staff with full understanding and patience for Autistic children which is a huge bonus and a credit to the training!!

Amazing place. All the staff were friendly and very accomadating. My boys enjoyed every second and we will definately be returning. Great fun had and a decent price too 👍

I have been on two separate occasions with my daughter and my partner. She has just turned 20 month old and absolutely loves the trampolines. We bring her home and she wants to bounce on absolutely everything. She enjoys the lights and the toddler toys.

Had a lovely morning at gravity with my daughter, just what she needed to burn off some energy. Staff were friendly and helpful. She also loved the climbing wall.
Will definitely return.

We visit the Leeds gravity centre every week for their autistic sessions on a Thursday evening.
The staff are always very helpful and understanding of the childrens different disabilities which is great!
The park is always clean and tidy and the coffee shop is a fab way to enjoy some free time while still watching the children play

Been taking my 3 year old to the toddler sessions for over a year now. Staff are always friendly, everything is organised and safe. Will keep returning

Great place with a great atmosphere with lots of different activities. Would definitely go again!

Amazing place, staff friendly, clean and tidy, kids enjoyed every second we were there Well worth a visit.