STAY AWAY FROM THEM IF YOU WANT YOUR MONEY!!!
RUN AWAY FROM THEM IF YOU WANT YOUR MONEY!!! They are all good until you make a request for withdrawal. First time I started a withdrawal, they told me that there is a $5,000 limit per week while the withdrawal section on their website clearly states that the limit is $1,000,000.
They told me to contact the customer service representative to set up the withdrawal. The rep told me that the withdrawal request has been accepted and it takes 3 - 4 hours to complete, max 24 hours. The next day was Friday so she just pushed me out till the last day of the week and she tells me on Friday that the 5K limit has been reached and its going to be next week now. Notice how she lied to me in the first place and told me that the withdrawal is approved and will be completed in 24 hours.
The next week on Monday she asks me to send her my wallet details so she can transfer money in cryptocurrency. I sent her the details and she told me that only $5K will be transferred because of the weekly limit. I ask her how long is it going to take, she tells me that minimum 3-4 hours and max 24 hours but I will inform you as soon as it happens. So I tell her okay, I'll wait for your message but it never came of course.
The next day I ask her about the transfer after 24 hours and she says, let me confirm. Then she tells me that its in progress and nothing after that the whole day. I keep sending here messages but no reply from her. The next day she tells me that the 5K limit has been reached and I cannot make any more withdrawals and that the next week will be done for sure but please keep in mind that she already told me the day before that my request had been approved and it will be completed within 24 hours.
The next week, I contact them on Monday, which is a banking holiday in UK and she tells me that due to the holiday, our withdrawal portal is closed till Friday. The banking holiday is only for Monday but their withdrawal is conveniently "closed" till the last day of the week so they can push me out to the next week again and I am 100% sure they will think of another excuse for next week and another for the week after.
As you can see, they are a bunch of liars and they will do everything to keep your money. I will reach out to ASIC and see if they can help me resolve this mess.
Please learn form my experience and stay away from them to save your money. They will scam it out of you.
UPDATE:
This is week later. Even that $5K limit is not being honored. They skipped the 5K one week and told us that we will get two in the next week. That didn’t happen, in fact, they blew us off the next week too. And then the next week, they told us that “withdrawal terminal” is closed due to Eid holidays till Thursday and it will resume on Friday. As expected, they stopped replying to our messages on Friday. At the start of each week, they tell me it is being processed. Then they tell me it’s in the withdrawal queue. Then they stop replying to the messages and nothing happens. Anyone is free to give them a try but they will keep jerking you around in circles and keep coming up with a new excuse every week just to keep your money.
Have you ever heard of a better joke, “all accounts that a person brings in are considered as one with weekly $5K limit”. There is no contract or any legal document that was signed for this “Weekly limit”. Is just something they made up by themselves. And on top of that, they are charging a fee of $400 on each withdrawal of $5K. None of this is ever mentioned on their website or any kind of terms and conditions and believe me when I say this, all their reviews online are 100% payed reviews. These are two genuine reviews on trust pilot here and both of them are negative so you can imagine what they do to real people.
2 May 2022
Unprompted review