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Company details

  1. Finance Broker
  2. Investment Company
  3. Investment Service

Written by the company

GrapheneFx is a Forex, CFD, Cryptocurrency broker that is headquartered in London, UK, and has offices in Australia and the Balkans. The company is registered with the National Futures Association (NFA) and the Australian Securities and Investments Commission (ASIC).


Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I invested $22,000 USD and was informed…

I invested $22,000 USD and was informed that I would receive profits after 14 days. When I later requested a withdrawal, I was asked to pay an additional $4,200 USD as a withdrawal fee. I found this process confusing and unexpected. Fortunately, Bļa kę Spęctrum assisted me professionally and resolved the situation without requesting any upfront charges.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! SCAM! SCAM!

It was worst decision of my life to open an account with GrapheneFX.
You all already know from other reviews what they have done with everyone, same happened with me, they ran away with my $3,000.

So instead of focusing on my story I would like to give a piece of advice here, NEVER EVER go with new broker. Always choose your broker wisely if you don’t wanna lose money in this market.

3 September 2022
Unprompted review
Rated 1 out of 5 stars

Graphenefx is a scam broker

Salam dosto mai ney taqreeban 1 sey 2 mahina pehley 500$ withdrawal ka request diya tha jo k mujey abi tak received nhi howi meri payment aaj itifaq sey jub mai ney check kiya tho mere account sey 720$ khud ba khud withdrawal howey hai pata nhi yeh kesey howa hai meri total equity 720$ thi

18 August 2022
Unprompted review
Rated 1 out of 5 stars

Withdrawal problem with graphenefx

Hello traders,
Since my last review stating that i am not able to withdraw my money with graphenefx, Tara Clark from Graphenefx replied that they will fix my issue. However nothing was done until today, my money is till blocked there, nothing was sent to me and they don't attend anymore to my email neither whatsapp chat with them.
I am calling all traders vicitims of graphenefx scam to merge our effort together to file case against them if not more people will suffer by losing their money with them.
I am still waiting for them to explain the reason why we are not able to withdraw our own money we deposited there.

16 August 2022
Rated 1 out of 5 stars

No withdrawal since last week

I had a succesful withdrawal in january. But now I had requested withdrawal from last 5 days but it has not been processed till date. I tried to contact the consultants but they dont even reply.

My meta id is 27088

5 August 2022
Unprompted review
Rated 2 out of 5 stars

problems of Withdrawal

Initially graphenefx was a very good broker.Last from 2 months I 500 dollars of withdrawal Of request has been made since two weeks But still in my account Payment transfer not happening talk to a consultant she says I have management Your request has been made Until management approves by that time Payment will not come to your account consultant doesn't say anything other than this answer if i want to talk to management So how can I do about my withdrawal. Mail your id which you have given but i have also mailed why i didn't get any answer so please my issue let's solve

31 July 2022
Unprompted review
Rated 1 out of 5 stars

i haven't been verified in 12 days…

i haven't been verified in 12 days straight after i uploaded my documents for verification. and i needed to trade. so for me am seeing it as a scam like broker if they don't really see all we give in time.

15 July 2022
Unprompted review
GrapheneFx logo

Reply from GrapheneFx

Thank you for your review. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider. To help us route your complaint to the appropriate department that can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience. Please send us your e-mail adress and other details. You can send messages, write a live chat on our website, or directly e-mail info@graphenefx.com.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Tara Clark
Customer Service Director

Rated 1 out of 5 stars

GrapheneFx IS FVCKING SCAM AND MISLEADING BROKER!

GUYS IF EVER YOU READ OR HEARD "GRAPHENEFX" PLEASE STAY AWAY FROM THEM!!!!!

They were literally SCAM and MISLEADING company! They will take advantage of the FLOWERY NO DEPOSIT BUNOS to attract and get you signed up to them! After signing up they will tell you it's no longer available. This is literally SCAM and MISLEADING!!! THEY WILL BLOCK YOU TO THEIR CUSTOMER SERVICE ONCE YOU COMPLAIN!!!!

AGAIN, STAY AWAY FROM THIS TERRIBLE BROKER!

16 June 2022
GrapheneFx logo

Reply from GrapheneFx

Thank you for your review. We take customer satisfaction seriously and are glad to hear from you.
Fistly, When we look for your records we realized our Customer Support try to explain the problem to you several times.
According to withdrawal rules of the No Deposit Bonus Campaign, you do not allow the withdrawal. Unfortunately, we do not have anything to do afterward.
However, since we care about Customer Satisfaction if you decide to continue with your account we can give 50% percent of your Deposited amount as Graphene Money to bring your trade capital to 150%.
Please give us your detailed information through Live Chat or support@graphenefx.com mail.
Again We do care about customer satisfaction, and we do work to increase your profit.
Kind Regards,
GrapheneFx
Tara Clark
Customer Service Director

Rated 1 out of 5 stars

STAY AWAY FROM THEM IF YOU WANT YOUR MONEY!!!

RUN AWAY FROM THEM IF YOU WANT YOUR MONEY!!! They are all good until you make a request for withdrawal. First time I started a withdrawal, they told me that there is a $5,000 limit per week while the withdrawal section on their website clearly states that the limit is $1,000,000.
They told me to contact the customer service representative to set up the withdrawal. The rep told me that the withdrawal request has been accepted and it takes 3 - 4 hours to complete, max 24 hours. The next day was Friday so she just pushed me out till the last day of the week and she tells me on Friday that the 5K limit has been reached and its going to be next week now. Notice how she lied to me in the first place and told me that the withdrawal is approved and will be completed in 24 hours.
The next week on Monday she asks me to send her my wallet details so she can transfer money in cryptocurrency. I sent her the details and she told me that only $5K will be transferred because of the weekly limit. I ask her how long is it going to take, she tells me that minimum 3-4 hours and max 24 hours but I will inform you as soon as it happens. So I tell her okay, I'll wait for your message but it never came of course.
The next day I ask her about the transfer after 24 hours and she says, let me confirm. Then she tells me that its in progress and nothing after that the whole day. I keep sending here messages but no reply from her. The next day she tells me that the 5K limit has been reached and I cannot make any more withdrawals and that the next week will be done for sure but please keep in mind that she already told me the day before that my request had been approved and it will be completed within 24 hours.
The next week, I contact them on Monday, which is a banking holiday in UK and she tells me that due to the holiday, our withdrawal portal is closed till Friday. The banking holiday is only for Monday but their withdrawal is conveniently "closed" till the last day of the week so they can push me out to the next week again and I am 100% sure they will think of another excuse for next week and another for the week after.
As you can see, they are a bunch of liars and they will do everything to keep your money. I will reach out to ASIC and see if they can help me resolve this mess.

Please learn form my experience and stay away from them to save your money. They will scam it out of you.

UPDATE:

This is week later. Even that $5K limit is not being honored. They skipped the 5K one week and told us that we will get two in the next week. That didn’t happen, in fact, they blew us off the next week too. And then the next week, they told us that “withdrawal terminal” is closed due to Eid holidays till Thursday and it will resume on Friday. As expected, they stopped replying to our messages on Friday. At the start of each week, they tell me it is being processed. Then they tell me it’s in the withdrawal queue. Then they stop replying to the messages and nothing happens. Anyone is free to give them a try but they will keep jerking you around in circles and keep coming up with a new excuse every week just to keep your money.
Have you ever heard of a better joke, “all accounts that a person brings in are considered as one with weekly $5K limit”. There is no contract or any legal document that was signed for this “Weekly limit”. Is just something they made up by themselves. And on top of that, they are charging a fee of $400 on each withdrawal of $5K. None of this is ever mentioned on their website or any kind of terms and conditions and believe me when I say this, all their reviews online are 100% payed reviews. These are two genuine reviews on trust pilot here and both of them are negative so you can imagine what they do to real people.

2 May 2022
Unprompted review
GrapheneFx logo

Reply from GrapheneFx

Hello Mr. Haq,

First of all, we are sorry that you are having concerns and problems due to misunderstanding and misguidance. Your case and accounts have been examined, and it has been found out that;

-The first deposit of your account has been transferred internally from another account held by Faizan Ul Haq.
-Based on the agreement between Faizan Ul Haq and our institution, his account and the other accounts has been created via his reference are considered as one, and the withdrawal processes of them have proceeded under a couple of regulations, one of them which is weekly 5000$ limited withdrawal.
-When the previous records are being checked, it has been seen that the withdrawals are made every week within limits.

As GrapheneFx Head Management, we have tried to create an appointment with Mr. Faizan Ul Haq, and still, we want to have an appointment to listen to his problems and solve them quickly.

Have a nice day,
GrapheneFx

Rated 1 out of 5 stars

Bro if you see Asics certificate which…

Bro if you see Asics certificate which is attached with their own websites so can see this company registered as a furniture or importer company i have too many evidence along with snap shot in this 4 to 5 month the did not give a penny to my friend and every time they said to him we can face a system error in your account sorry for the inconvenience we will resolve this issue as soon as possible. This issue is start from nov till now and we are facing same issue but no one can give us a proper reply. My suggestion to all of you first you can check then give your precious amount to this company.

20 February 2022
Unprompted review
GrapheneFx logo

Reply from GrapheneFx

Dear Shahbaz Khan Zai,

We are very sorry that your friend is having trouble withdrawing his/her fund.

We searched your account to determine if there is a problem and we noticed that you have opened two accounts at our company. We have detected that you do not actively use these accounts and do not conduct any transactions at our institution.

Because we did not have your friend's account information, we were unable to identify his/her account in our system to understand what could have gone wrong in his/her case. Therefore, we would greatly appreciate it if you or your friend could email us directly at info@graphenefx.com and provide his/her account information. We will be happy to detect and solve the problem.

We observed that there was a misunderstanding regarding our ASIC license. You can find detailed information about our ASIC license on our page. In order to avoid misunderstandings about our company, you can contact the live chat on our website and ask any question you desire. Our team will be happy to answer your questions.

Kind Regards,
GrapheneFx

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