Grajmax Mobility  Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpfulness and pleasant demeanor of the staff. Customers consistently highlight the excellent service, noting the efficiency and ease of their overall experience, from communication to delivery. Many people are thrilled with their purchases, often describing the products as being in perfect, like-new condition, even when secondhand. Reviewers also frequently commend the quick and professional delivery service, with many appreciating the care taken during unloading and the clear operating instructions provided. Some people also felt that the user experience was seamless, with good communication throughout the process and accurate delivery times.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting the excellent condition of the... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and professional delivery.... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, excellent... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing transactions as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

Everything exactly as advertised. My Kondor mobility scooter was there waiting for me, secondhand and in perfect condition. Demonstrators kind and helpful. Delivery spot on. No delays. This beautiful... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.9

All reviews

(198)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient, prompt and polite!

I sold my late husband’s scooter to Grajmax and from the beginning their communication was polite and prompt. When it came to collection, they kept me informed of arrival time, giving me an accurate window. The gentleman who came was very polite and friendly and the transaction was completed efficiently. It was really nice to see how carefully he checked over the scooter before confirming he would buy it. This really gave me confidence that if I ever needed to buy one, they would be a good option as they are careful about the quality and condition of the items they take in. All in all a very pleasant experience, thank you!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I am thrilled with my purchase and the…

I am thrilled with my purchase and the highly Professional Service I was given by this very lovely, caring & friendly Couple who work so hard to deliver a Quality Service. Marta wasn't sure it was a fit for me the Foldi Explorer so tried to dissuade me which was appreciated but I knew Practice was the Key and since my purchase I have sourced the part I needed to make the Explorer more comfortable for my long legs. The Scooter is immaculate although second hand it hasn't been used so what a bargain they have provided for me. A lovely friendly Couple who have a beautiful Family they are working so hard for. I think you deserve our thanks for providing a Very Professional, Friendly, Caring Service. You have got it right & we Applaud you. Highly Recommended.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Purchase.

Everything exactly as advertised. My Kondor mobility scooter was there waiting for me, secondhand and in perfect condition. Demonstrators kind and helpful. Delivery spot on. No delays. This beautifully equipped. Kondor Abilize scooter is just the ticket.MM

25 June 2025
Unprompted review
Rated 5 out of 5 stars

My first mobility scooter

My first mobility scooter, unfortunately needs must and I'm not getting any younger!
An excellent service from a delightful company. Great scooter, as good as new at an excellent price and delivered within a few days. Thanks guys.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant people to deal…

Absolutely brilliant people to deal with on all aspects. Bought a mobility scooter from Grajmax for my elderly mother and it was in exceptional condition. We are really happy. They thought of everything and the lovely lady Marta provided all the paperwork needed and gave us some great advice. I would recommend these nice people to anyone.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a Kymco Agility Scooter…

Just bought a Kymco Agility Scooter from Grajmax, from start to finish the experience was faultless, the scooter was delivered asap and exceeded my expectations. It was as described, as new, couldn’t be happier definitely recommend. Once again a big THANK YOU.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Grajmax Mobility - My Tramper

I purchased a Tramper from Grajmax Mobility. The transaction was smooth and easy. Marta was faultlessly helpful and very knowledgeable in the products. The scooter was secondhand, and was outstandingly presented and looked as new. I had a little issue with right hand throttle, which they dealt with in a very professional and speedy way. The after service was commendable. I would not hesitate to recommend them to anybody I meet on my travels with a disability. To the level where I am on their website yet again to see what other products may help me in the future. Big thank you to a very lovely family run business…. Caring, professional and goes the extra mile. Thank you so much.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a Ranger scooter from this…

Purchased a Ranger scooter from this firm paid the money the scooter arrived within 2 days as specified and within 2 hr window agreed
Excellent condition and all fully explained features and operation Excellent mannered staff would definitely recommend this company and / or have no hesitation using these should the need arise well done Martha and team

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Grajmax - a conscientious dealer

Grajmax were courteous, helpful, and offered a reasonable price. When it came to delivery of the product, they were efficient and attentive to detail. I am very satisfied with the outcome.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company

The guys here are a pleasure to do business with. Ordered ten delivered and demonstrated within 2 days. Great people, great company.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I wrote a review on this company and apparently I was to honest I thought reviews were about having an honest opinion of the company
I’m not changing my words
This company cares money and money only
I purchased a scooter from them and they couldn’t be any nicer to deal with
Until it came to honouring their advert by giving you 14 days to return the scooter
I received the scooter and it didn’t suit me asi couldn’t mount the scooter without assistance and I wasn’t going to have assistance nearby whenever I used my scooter so I asked for a return
And they wouldn’t even consider it
All I wanted was a lower seat scooter I could mount without assistance
I explained this to the woman but she wasn’t having it
So I would recommend you avoid this company at all costs

14 May 2025
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

I'm sorry you feel this way.The scooter was delivered in person and no tests were done,although we always insist to try before we leave and that didn't happen.We were happy and ready to help with either accepting return or replacing it.Unfortunately,as your granddaughter drove into your door and damage front of the scooter,we were unable to proceed with return process.Return policy is very clear.Goods have to be returned in original condition.Blackmailing us with negative reviews from yourself and family doesn't change facts.Scooter got damaged at your end.Thank you for understanding.

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