Grailed Reviews 2,979

They were great. I reached out to support with screenshots about a seller having not shipped an item and they quickly helped me cancel the order and get a refund.

the customer service is very good and they give you a full refund if you get scammed

Had a seller that was unresponsive after a purchase. I reached out and was assisted by Chris. He was professional and quick to respond!

I listed an item for sale on Grailed that I had purchased through Grailed 4 years ago. It was flagged as inauthentic and the listing was removed. I disputed the claim with Grailed and they promptly refunded me the original payment as they realized it was an error on their end. Was very surprised they made it right over something that was purchased years ago. I’m very satisfied with the service and professionalism they provided.

This company cannot deal with criticism. They froze my account without any explanation, telling me I violated their terms and conditions or guidelines… how can I do that if I haven’t used this account for YEARS … my son did try to sell a luxury handbag and they froze his account as well because they are not abele to authenticate a luxury handbag .. a joke of a company . Never again … there are other and better platforms

Selling on this site became really worthless. You can no longer choose your shipping options - you are stuck offering an overpriced rate for the slowest UPS service (20-25 dollar shipping charges when eBay would have charged the buyers 10). UPS screwed up the delivery on a couple of instances. When contacting the UPS customer service, they told me I needed Grailed to contact them because the label was generated on their account. Grailed's customer service was slow and would not help. When a couple of packages were sent back to me because UPS drivers wouldn't deliver them without getting the customers' signatures (despite the service not requiring a signature), Grailed charged me the inflated original shipping charge out of my own pocket even though they could have changed the delivery instructions for a service I did not want to use. After the second instance, I just deleted all my listings and will not sell on this platform again.

Grailed accepted an order from someone using stolen credit card information. They refuse to give me the information of the thief. Grailed obviously protects criminals.
DON'T TRUST GRAILED.

not only i was waiting for my parcel for more than a month,but when i did not receive it,they said that FedEx tried to reach me 3 times,but i did not have any calls,I double checked it..They refunded me 43 euros of 112,very dissapointing

Michelle L helped me with a refund. Super Helpful!

I want to take the time to thank Silvia J. For helping me through a situation where an inauthentic item was bought from a seller. Although the process took about 2 weeks, they took the time to help me through the whole process and replied on a timely manner. Thank you so much!

I purchased something from a fraudulent seller. Grailed looked into it as soon as I reported the bad transaction. Refunded payment within a couple days. Great communication as well. Kept me well informed of each step.

A seller charged me $85 for a tee shirt and then never shipped. I emailed grailed and within 24 hours they responded and helped me get a full refund. They really do protect against scammers.

Helped me get a refund and they were really nice.

Responded quickly and offered the exact help i needed. Thank you to Victor C.

I have made a purchase but have not received my item for a long time i have contacted Grailed through email they replied fast and helped me get my refund it very fair solution from grailed thank you

Grailed helped solve an issue quickly. They took care of me and I trust that they will always work to make things right.

you will eventually get scammed by sellers who don’t describe the item accurately and grailed will offer 0 support. stay away at all costs

Nicholas B. , Escalation Specialist was amazing. Communication was fluid and responsive. He was amazing and was able to assist me. He is a worker that goes above and beyond. I really appreciate him.