Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to he... See more
Company replied
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... See more
Company replied
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situat... See more
Company replied
Company details
Written by the company
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contact info
38 W Gorgie Parks, EH14 1UT, Edinburgh, United Kingdom
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4.5
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
25 September 2023
Unprompted review
Reply from Grafterr
Thank you for your feedback! We're delighted to hear that you're pleased with the service you received. Providing great service is our top priority, and we're glad we could meet your expectations.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your support!
Team Grafterr
Reply from Grafterr
Thank you for your positive feedback!
We're delighted to hear that you found our service helpful, understanding, and prompt. Thank you for your support!
Team Grafterr
Had a technical issue which was very…
Had a technical issue which was very quickly sorted via telephone, great service thankyou
22 September 2023
Unprompted review
Reply from Grafterr
Thank you for taking the time to share your experience. We're pleased to hear that your technical issue was resolved swiftly over the phone.
Providing great service is what we aim for, and we're glad we could assist you efficiently.
If you have any more questions or need further assistance, we're always here to help. Thank you for choosing our service!
Team Grafterr
Grafterr Support always has my back
Grafterr Support always has my back
If I'm facing any issues or I have a question, I can always turn to their team. They always respond quickly on WhatsApp or if it's a more serious problem I usually raise a ticket.
15 September 2023
Unprompted review
Reply from Grafterr
Knowing you can rely on us for prompt assistance through WhatsApp or our ticketing system, whether for questions or more significant issues, is exactly what we strive for.
Your trust and satisfaction are our top priorities. Thank you for sharing your positive experience, and remember, we're always here to help!
Team Grafterr
Do not use this company!
I used this company for a few months then had 2 technical issues with them, totalling £320. I contacted their customer support several times to try and resolve these issues but was just ignored every time. Phoned them and was told technical support is only available via app/email (which they ignore). Have now switched to Squareup.com, love their attention to detail.
1 July 2023
Unprompted review
Reply from Grafterr
Hi Scott, thanks for taking the time to leave your feedback, we're disappointed to see that you had a technical issue using our GO! payment app.
I can see that you contacted our Hospitality support team, instead of Grafterr GO! support, hence why they were unable to help. I'd like to apologise for the inconvenience caused.
If you'd like to drop the team an email at info@grafterr.com, we'd be more than happy to look at how we can resolve this for you.
Thanks,
Team Grafterr
I contacted Neil today to integrate my…
I contacted Neil today to integrate my new payment machine, he was fantastic, great communication. It was a lot faster than expected and it was all sorted within 30 minutes ! Wouldn’t of been able to
Do it without him 10 out of 10
14 September 2023
Unprompted review
Reply from Grafterr
Thank you for taking the time to share your experience! We're delighted to hear that we provided you with fantastic service and seamless communication during the integration of your new payment machine.
Our team is here to ensure your success, and it's wonderful to hear Neil could assist so effectively.
Thank you for choosing our services!
Team Grafterr
Reply from Grafterr
Thank you for sharing your positive experience! It's wonderful to hear that a member of our support team delivered fantastic service.
We take pride in our team's dedication to providing exceptional support and are thrilled to see it reflected in your satisfaction.
Thank you for choosing us!
Team Grafterr
A great company with a phenomenal POS…
A great company with a phenomenal POS system! Great customer service and technical support
Highly recommend!
5 September 2023
Unprompted review
Reply from Grafterr
Thank you for your amazing feedback! We're thrilled to hear you've had a phenomenal experience with our POS system and that our customer service and technical support have met your expectations. Your recommendation means a lot to us. We're here to continue providing you with the best possible service and support.
Thank you for choosing us!
Team Grafterr
Great POS and Kiosk system
I've been utilising the Grafterr POS system, kiosks, and web ordering platform to streamline my ordering processes across multiple channels. Grafterr POS is incredibly user-friendly and straightforward, making it a breeze to manage my takeaway operations. What I particularly appreciate is their pizza management feature, which allows me to customize every single pizza item on our menu to perfection.
We opted for web ordering in addition to the POS system, and it's been a game-changer. Many of our customers now place orders directly through our website, bypassing JustEat. This has not only saved us a significant amount of money in commission fees but has also made our customers happier since they can collect reward points.
Moreover, we've made great use of Grafterr's marketing suite, sending out SMS campaigns on a weekly basis. These campaigns have consistently brought in repeat customers, boosting our business.
Around three months ago, we introduced kiosks to our restaurant, and they've been a hit. Our customers love the convenience and the promotions offered through the kiosk feature have increased the average order size. This has also allowed us to reduce our staffing needs, which has been a lifesaver during our hiring challenges.
It's worth noting that Grafterr offers telephone support and ticket-based support. While it may seem limited, the support is prompt and doesn't come with any extra costs.
In conclusion, I wholeheartedly recommend Grafterr to any takeaway business looking to enhance its operations and customer experience.
7 September 2023
Unprompted review
Reply from Grafterr
Thank you for such a detailed and positive review of our Grafterr POS, self-service kiosks, and online ordering platform! We're delighted to hear how our solutions have streamlined your ordering processes and positively impacted your business across multiple channels.
Your feedback on our support services is much appreciated, and we're glad to hear you've found it prompt and effective.
Thank you for choosing Grafterr and for recommending us. We look forward to continuing to support your business's growth and success!
Team Grafterr
Amazing ePOS platform with low costing
Prior I was utilizing pet pooja yet when I had caught wind of this product I got dazzled by the services whichever they are providing with low costing. I am currently using Grafterr pos, and I am very pleased with it.
1 August 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience with our platform!
We're thrilled to hear that our services and competitive pricing have impressed you enough to make the switch from your previous provider to Grafterr.
Our goal is always to deliver high-quality service that meets the needs of our customers at an affordable price.
Should you need any assistance or have any suggestions, we're here for you.
Team Grafterr
Amazing a great company very helpful…
Amazing a great company very helpful and the support is incredible
2 September 2023
Unprompted review
Reply from Grafterr
Thank you for your wonderful feedback! We're delighted to hear that you've had a positive experience with us.
Team Grafterr
Unbelievably bad.retained 100%of my…
Unbelievably bad.retained 100%of my sales 3 times this year without explanation.it takes an endless amount of emails to sort anything out.cant talk to anyone.its all app or email and they just give an answer and then close your case!now I have a customer that had money taken from his bank account after Grafterr declined the transaction,then Grafterr deny that they had the money even though I can prove they did.I would sue but doubt they would pay even then..
24 July 2023
Unprompted review
Reply from Grafterr
Compliance is the biggest area of focus for us at the moment and we're working hard to streamline user sign-up and verification.
Whilst payout issues affect a very small percentage of our user base, it's super important to us that our users are safe and protected from fraud but don't experience any delays in receiving their funds. It's a fine balance and we haven't quite nailed this process yet for 100% of our customers. We'll continue to roll out improvements over the coming weeks.
Team Grafterr
Attention for Grafterr
Attention, beautiful ads, nice shows and in fact they are scammers do not withdraw money on time, they cheat and steal from your account.
19 July 2023
Unprompted review
Reply from Grafterr
Unfortunately, your account was being used to carry out fraudulent activity and was in breach of our terms and conditions. As a result, we had to close your account. If you feel like we've made a mistake, please reach out to our compliance team who will be more than happy to help.
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