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See what reviewers are saying

Rated 5 out of 5 stars

Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... See more

Rated 5 out of 5 stars

As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... See more

Rated 5 out of 5 stars

After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... See more

Rated 5 out of 5 stars

Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... See more

Company details

  1. Women's Clothing Store

About Grae Cove

Written by the company

Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.

Best Sellers
New Arrivals
Dresses
Bedding
Tops
Bottoms

🍃 All Linen, All Season Long
  • Comfy Chic
  • Premium Quality
  • Everyday Prices

✈️ Complimentary Shipping
  • 30 Day Free Returns
  • Free Shipping Over US$79.00

Discover the Premium Linen You’ll Love For Life at graecove.com.

Contact info

4.1

Great

TrustScore 4 out of 5

995 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Poor Return Experience

The website states a 24-48 hour processing time when a return is started by the customer. I waited a full week, 5 business days, and genuinely only think that I heard anything because I reached out to customer service asking when I would get an update. The response I got was basically just "we do each one manually so it takes time" which is fine but don't have a time frame on your website. It really made me angry and turns me off from ordering again from Grae Cove.

Edit per Grae Cove's response - The issue is NOT with the refund timing, it's how long it took to even get my return processed on their side. Absolutely not okay. Also the sizing is not inclusive for anyone with a large chest which is unfortunate.

18 July 2023
Grae Cove logo

Reply from Grae Cove

Hi Maureen,

Thank you for your review. I can understand how this could be upsetting and frustrating. We've escalated this up to our customer service team and improve the way we communicate your returns process to our customers.

It looks like we've processed your refund already. Please kindly check your email for your refund notification.

If you have any further questions, please let us know.

Warm Regards,
the Grae Cove team

Rated 1 out of 5 stars

It didn’t fit

It didn’t fit. I measured and went by the size chart and it’s too small

25 July 2023
Grae Cove logo

Reply from Grae Cove

Hi Rena,

I'm sorry to hear that the wool sweater was too small for you. We'll definitely see if we can make improvements to size chart.

i didn't see a return request in our system. But, I've sent an email follow-up. We have a satisfaction guarantee policy. If the item is too small, please know that you are eligible to return or exchange the item. Please kindly check your email.

Warm Regards,
the Grae Cove team

Rated 3 out of 5 stars

I liked the material and style

I liked the material and style. But like I said the size Latge is too big for me that’s why I returned it.I just need my refund back. Thank you.

18 July 2023
Grae Cove logo

Reply from Grae Cove

Hi Maria - Thanks for your message. I'm sorry to hear that the dress was too large.

We've sent a follow-up email with instructions. Please kindly check.

Please let us know if you have any further questions.

Warm Regards,
the Grae Cove team

Rated 1 out of 5 stars

Annoyed

The dresses are too small and the fabric is very thin - can see straight through it. My understanding was that Grae Cove accepted returns, but instead of issuing a return label, I received a negotiation for the return. Very frustrating communication process.

24 July 2023
Grae Cove logo

Reply from Grae Cove

Hi Katie -

I'm sorry that the order did not meet your expectations. And, I sincerely apologize if the returns process did not go as expected.

I checked our system and we've approved your return and processed a refund on August 12. Please kindly check your email.

Please let us know if you have any further questions.

Warm Regards,
the Grae Cove team

Rated 5 out of 5 stars

Just got my order today

Just got my order today. I’ve waited for quite a bit as the first order was lost in the mail but it’s not the company’s fault. Customer service was really good and friendly. They are prompt to replace the order once they confirmed the package is not going to arrive. Quality looks good and I’m excited to try them on.

14 July 2023
Rated 1 out of 5 stars

Returns a sham!!!!

I went through the procedure of return to no avail. E-mailed them to send a return address with no reply. Emailed again....no reply. Just a waiting game now. Such a shame because product was good. Just didn't fit.

14 August 2023
Unprompted review
Grae Cove logo

Reply from Grae Cove

Hi Deb -

I'm sorry that you did not have a smooth returns process.

We've processed your refund now and have sent a follow-up email. Please kindly check.

Please let us know if you have any further questions.

Warm Regards,
the Grae Cove

Rated 5 out of 5 stars

Lovely top

Lovely top, such a gorgeous colour and great quality. Fits very well. Love it.

16 July 2023
Rated 5 out of 5 stars

Great fit and quality material

I was a bit nervous to buy something from a social media ad but I gave Grae Cove a shot and I’m glad I did. If you follow the size chart you’ll get a great fit. I bought two wrap dresses, one green and one navy. The linen is substantial and doesn’t wrinkle too much. And it’s very soft. I’ve received so many compliments from people at work! I will definitely be ordering from here again.

24 July 2023
Rated 5 out of 5 stars

Well tailored clothing

They delivered what they promised. I am 5’6”, 123 lbs. I am usually a small but took a medium as the size guide suggested. Arrived in 10 business days, nicely packed. Length and fit were like on the model. Very nicely made, well cut dress. Color green is attractive. Linen seems good quality. Haven’t yet washed it.

17 July 2023
Rated 1 out of 5 stars

No return possible

I tried to submit a return with in the 30 days and never received a reply from the company. I'm not sure why the website won't just let you return an item and a team member needs to review it, guess that's how they keep your money.

24 July 2023
Grae Cove logo

Reply from Grae Cove

Hi Elizabeth - I'm sorry to hear that you did not have a smooth returns process.

I've processed your return and refund now. And, I've sent follow-up instructions for you. Please kindly check.

Please let us know if you have any further questions.

Warm Regards,
the Grae Cove team

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