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Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing.
SE 30th Pl 15400, 98007, Bellevue, United States
The service support is non-existent. I've been trying to cancel for over a year, and the functionality to do so has been removed. The support contact refuses to reply and they keep hitting my card.
I was a happy customer until things starting changing at Gradeus and they decided to make a money grab and increase their fees.
This company arbitrarily increases their license fees without much notice, and then also changes their terms to justify why they can't issue a refund for prepayments for white labeling their dashboard.
It seems that ever since this company merged/rebranded as Traject, they have been making bad moves so they are literally doubling license fees to make more money at the cost of the SMB's the claim to be supporting.
If you sign up with them, expecting to pay a certain license fee, be forewarned that they may change it on you in the future and will not refund you anything you prepay. Bait and switch. Shame on you Gradeus, Gradeus.com and now Traject.
Money is more important than fairness and customer satisfaction.
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