I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
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Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
Would be negatives.. total organized product scam… don’t buy anything as you don’t get what they claim, & you’ll never get refunded for the junk You paid for….cheap china made vinyl…false claims an... See more
Omg the Holden RFID Zip Clutch Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture,... See more
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Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2K reviews
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Hasn’t replied to negative reviews
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I ordered 4 leather purses made by a…
I ordered 4 leather purses made by a craftswomen and I received 4 fake leather purses made in China. There was no receipt with the purses. This is completely fake advertising. It's a bait and switch scam and whoever is behind should go to jail. The return process is a costly hassle. I reported the charge to my credit card company as fraud. I'm so mad. I'm nice to everyone and I get so mad at scammers
23 November 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We are sorry that the four bags you ordered didn’t meet your expectations and that your experience left you feeling this way. We genuinely regret that you felt misled, as it is never our intention to mislead our customers. This is not the standard we strive to uphold.
To clarify, we have partnered with multiple fulfillment centres to manage demand and ensure timely delivery of orders. We apologize that our processes weren’t clear.
If you have any further concerns that we can assist you with, please reach out to us at feedback@gracesbagsonline.com. We are here to help.
Poor Quality - Research reveals a scam
The bags arrived with zippers that won't zip and purse handles that will not stay on...so they included a bag of screws to repair handles. I purchased them from a Facebook ad in which "Grace" was retiring from making purses...that is not true. Now they say I need to send them to Asia...and take a loss. I turned them in for fraud. Horrible experience. I wish I could attach photos!
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We are truly sorry to hear about the issues you’ve encountered with the bags. This is not the experience we aim to provide, and we genuinely regret that you’ve been disappointed with the quality of the items you received.
To clarify, we've partner with fulfillment centers overseas to manage production, but it is never our intention for customers to feel misled. We apologize for any misunderstanding regarding the repair instructions and the additional items provided, and for the inconvenience caused by having to ship items internationally.
If you have any further concerns or need assistance, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We’re committed to working towards a resolution that addresses your concerns.
This is a well crafted fraud/scam
This is a well crafted fraud/scam. The Graces Bags scam is well written , and widely advertised. Grace is supposedly a leather artist, who is finally retiring and selling off inventory.
I ordered over 10 bags which arrived in 4 shipments The last shipment contained real leather bags, that are probably sent to ‘influencers’. The rest are the poorest pleather, fake plastic leather available, which fold flat like notebooks.
I hope those who read this didn’t give out their credit card number to this site. It is likely that they have a follow up fraudulent scam to sell your information.
Beware, the customer service will write to you in perfect ‘American’ English.
After Graces-Bags response: changes nothing-part of the scam.
6 October 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We are truly sorry that your order did not meet your expectations and for any frustrations this has caused. It is never our intention to mislead or disappoint our customers, and we genuinely regret that this experience did not align with the standards we strive to uphold.
If you have any further concerns, please reach out to us at feedback@gracesbagsonline.com, and we will work with you towards a resolution.
Beware-do not buy from this site
Beware-do not buy from this site! I bought 3 bags from this site and they were advertised as leather handmade bags by Grace. Also the information read that Grace handmade the leather bags or over 34 years and the store was closing with limited inventory left. When the bags arrived they were in a sealed bag with the writing on the bag specifying "Made in China". The information said the bag was made of "PU Leather". The bags were gifts for family and felt like plastic. I tried to phone Grace's Bags and email but no answer, no contact and no return of my funds. When I try to open the site it says "This site cannot be reached" or "This site cannot provide a secure connection".
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We deeply regret that the bags did not meet your expectations and that you had trouble contacting us.
To clarify, we've partnered with multiple fulfillment centers overseas to meet global demand. We apologise for any frustration caused by the description and are actively working to ensure more accurate representations of our bags on our site.
As for the challenges with contacting us, we deeply regret the inconvenience this has caused. Please know that we are here to assist you and resolve this matter. If you have any further concerns, please reach out to us at feedback@gracesbagsonline.com, and our team will get back to you within 24 hours.
Reply from Graces Bags
Hi Jacqueline,
Thank you for sharing your experience! Immediate responses and beautiful bags, that’s the combo we strive for! We’re so glad we could make your experience a great one. 👜✨
Best Regards,
Grace
The bags are made in China
The bags are made in China. Not by the nice lady in the picture. The bag that arrived is nothing like the one in the picture and is definitely not leather !!
1 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Ross. We’re sorry to hear that the bag didn’t meet your expectations and that the material and quality weren’t as you hoped.
We've partnered with multiple fulfillment centers overseas to meet the increasing demand, and we apologize if this wasn’t clear. We're also working to improve the clarity of our processes and product information to better serve our customers.
If you’d like assistance with this issue, please email us at feedback@gracesbagsonline.com. We’ll do our best to resolve it fairly. Thank you for bringing this to our attention.
Ladies bag
Pity I didn't check the reviews before placing my order.
I bought 2 bags, both are not what I expected.
Contacted them immediately, received a basic reply. I requested info on how to return items for refund, nothing since.
I've sent 4 emails.
Paid over $150
Very disappointed.
So I get a reply, they ask to email them at so and so address. That comes back with an error.
Unbelievable.
I've logged a case with PayPal.
17 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Tanja. We're sorry to hear that the bags didn't meet your expectations, and we regret the lack of communication you've experienced regarding the return process. This is certainly not the standard we aim to provide.
While we strive to provide fair resolutions, we understand that your experience has been unsatisfactory. Please reach out to us at feedback@gracesbagsonline.com so that we can work with you towards a fair resolution. We apologize for any inconvenience caused and appreciate your understanding.
If I could give zero stars I would
If I could give zero stars I would. Not leather, nothing like the image or description on website. No quinble refund is not accurate. Wasted so much with emails back and forth. Returns process is lengthy and costly. Going via credit card company as product is definitely not as described. False advertising and a scam company
25 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback with us, Kate. We sincerely regret that your experience with the bags didn't meet your expectations. This is certainly not the standard we aim for.
We acknowledge your frustration with the return process, while we strive to provide fair resolutions, we understand that your experience wasn't satisfactory. Please reach out to us at feedback@gracesbagsonline.com so that we can work with you towards a fair resolution. We truly regret any inconvenience caused and appreciate your understanding.
Great Customer Service
I purchased this bag online. The company kept in touch with me through the entirety of the buying experience. Great customer service. The bag is top quality and absolutely beautiful. I couldn't be happier.
31 December 2024
Unprompted review
Reply from Graces Bags
Hi Cathy,
Thank you for the glowing review! We're thrilled you're loving your bag and that our team could keep you 'in the loop' because great communication is always in fashion! 👜✨
Best Regards,
Grace
This is a scam
I ordered two bags for my wifes christmas. After waiting way to long they finally came. When I opened the package it was apparent this was not leather as advertised. And they both smelled like something died in them. Then to add to this, when I reached out for a refund I found out they were made in China not in a sweet old ladies work shop here in the USA. This is the second time I have been scammed buying through Facebook adds. I don't expect a refund as this outfit is out of reach.
27 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Larry. We're sorry to hear that the material, and the overall quality of the bags didn't meet your expectations. We also regret for the unusual smell. Please rest assured that we take this seriously and are actively improving. This is not the standard we aim to provide, and we sincerely apologize for any inconvenience caused.
While our operations are based in Holland, we've partnered with multiple fulfillment centers overseas to meet the growing demand for our bags. This allows us to efficiently manage operations and ensure timely deliveries. We value your feedback and will continue to work on improving our bags and services to better meet our customers expectations.
Please reach out to us directly at feedback@gracesbagsonline.com. We aim to address all concerns within 24 hours and would like to work with you to resolve this matter to your satisfaction. Thank you for your patience.
No Response from Customer Service
I ordered 3 bags. I really liked two of them but the third one (Nicole's Favorite Vintage Shoulder Handbag) was not what I expected. I contacted them within 3 days of delivery, per the return instructions on the site and never heard back. I contacted them 3 more times and still have not heard back.
The website indicates; If you have any questions or need further assistance, feel free to reach out. I’m always here to help! ----NOT MY EXPERIENCE!
Adjusting my experience to 1 star. Per the review reply, I reached out again and have not received a reply yet again.
6 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Sherri. While we're glad that you like two of the bags, we're sorry to hear that Nicole's Favorite Vintage Shoulder Handbag didn't meet your expectations. We also apologise for the lack of response to your inquiries, this is not the standard of service we aim to provide. While I strive to address all emails within 24 hours, we deeply regret any inconvenience this may have caused.
If you haven’t yet received a response, please feel free to reach out again at feedback@gracesbagsonline.com. We aim to address all the concerns promptly and would like to work with you to resolve this matter to your satisfaction. Thank you for your patience.
I purchased a bag for my mother…
I purchased a bag for my mother recently for Christmas. I was very dissatisfied with the delivery time 12 days,it says 3-5 on the website .The
The quality looks nothing like the website image, the hardware is plastic and I can’t find a contact number in order to speak with a human about my experience.
Very disappointing!
I bought into the story about the bag being exceptional in quality.
I was looking forward to my mother receiving the bag for Christmas.
Sadly none of my expectations were met.
28 December 2024
Unprompted review
Reply from Graces Bags
Thank you for reaching out and sharing your experience, Vicky. We're sorry to hear that you're not satisfied with the quality, and the hardware of the bag. We understand how disappointing this must be, especially since this was intended as a gift for your mother. While our shipping time frame is typically 7–14 days, delays can occasionally occur due to carrier schedules and the busy holiday season, and we apologise for any inconvenience caused by this.
While we currently don’t operate via phone, please contact us at feedback@gracesbagsonline.com. We aim to respond to all inquiries within 24 hours and are committed to addressing your concerns promptly and effectively.
Beware of scam!
Pretty sure this is a scam. Took forever to get and they are not real leather. In looking at return policy you have to return them to their distributor in Asia!! Guess what folks? This is impossible to do and costs a fortune! Their site looks like they are handmade in a small shop etc; I have been screwed again! Take my word, don’t buy from them unless you want a cheaply made vinyl bag. Good luck. I actually wouldn’t give them one star!
If you are sincere about helping, send me a return label for somewhere in the states!
29 December 2024
Unprompted review
Reply from Graces Bags
Thank you for taking the time to share your feedback, Marcia. We're sorry to hear that your experience with our bags has led to dissatisfaction, and we also truly apologise for any delay with your order. To clarify, we've partnered with multiple fulfillment center overseas to manage the increasing demand and our operations efficiently. While we do have a collection of leather bags, most of our bags are crafted using ethical materials, which, while not genuine leather, it's selected for it's sustainability and affordability. We regret for the unclarity on our website and any frustration caused by this.
Please reach out to us directly at feedback@gracesbagsonline.com. We're committed to addressing your concerns to the best of our ability.
I ordered 2 handbags that don’t look or…
I ordered 2 handbags that don’t look or feel like leather and the inside of the bag is thin vinyl that will tear easily. $79.00 for both. I was offer a refund of $12.00 and I could keep the bags. That a slap in the face. As I was told the shipping would cost be $30 - $50 dollars as they don’t pay shipping.
I should’ve known this was a scam in the beginning, but I did not do my homework. There’s no way to get a hold of them through the phone there is no customer service number. You can only email them. That’s a red flag.
Please do your homework before you buy graces bags
29 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience and bringing your concerns to our attention. We apologise for the disappointment caused by your recent order and regret that our bags didn't meet your expectations. We acknowledge the unclarity surrounding some aspects of our processes, while we currently do not operate with a customer service phone number, we're committed to ensuring prompt and effective communication via email.
Please contact us at feedback@gracesbagsonline.com. We're committed to addressing your concerns and finding a resolution that better reflects our dedication to customer satisfaction.
1 star not
1 star not! I received a fishy smelling not sure of the composition bag. This was a christmas gift for me and my husband paid alot of money , ordered before thanksgiving so by christmas naturally the warranty is over 30 days. They got 76 dollars for what? I know what leather smells like , not a dead cod...let's see if the same generic bot response pops up. I learned my lesson, don't buy unless you can see it and feel it, internet shopping needs to go away.
25 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns with us, Nancy. We’re truly sorry to hear about your experience and regret any disappointment caused by the bag you received. While such smell is highly unusual for our bags, we understand how frustrating it can be when expectations aren’t met. Please rest assured that we are actively working to address such matters to ensure a more satisfactory experience for all our customers.
Please reach out to us at feedback@gracesbagsonline.com. While we cannot change past experiences, we're committed to finding a resolution and ensuring customer satisfaction moving forward.
I ordered 3 "leather bags from what I…
I ordered 3 "leather bags from what I thought was a reputable company. The whole Grace's Bags website is a scam. First there is no Grace creating your bag. All threee of the bags I received had a "Made in China" label inside. Second they are not leather. Sorry so many of you have been fooled. They are vinyl. Unfortynately they have not been shut down but I guess I also should have looked at all the reviews online under Scams.
1 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience, Ginny. We're genuinely sorry to hear that your order didn't meet expectations, and we regret the concerns raised in some reviews. We understand how important it is for our customers to feel confident in their purchases, and we apologize for any frustration regarding the materials used in our bags.
While we do partner with fulfillment centres internationally to meet demand, we are committed to providing high-quality products and being transparent with our customers. Please contact us at feedback@gracesbagsonline.com, and we'll work with you to find a fair resolution. Your feedback is invaluable, while we're working to improve.
Bad experience
I first saw Grace bags on the web just browsing. I read the story and thought this is perfect would be happy to support Grace. The story they tell is not true.
I have to agree with others that they are made in China not at Graces shop!!! They are not leather and the lining has some tore places the strap piece looks as if it came out of a bubble gum machine. I am not happy and don’t appreciate being mislead. The bag is not worth at all the price!! I will not purchase another or recommend it to anyone
27 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to ensure that our bags meet the standards we aim to offer and are truly sorry to hear about the quality issues you described.
We also acknowledge concerns raised about the origin and materials of our products. While we've partnered with multiple fulfillment centers overseas to meet demand, we're committed to maintaining transparency. Please reach out to us at feedback@gracesbagsonline.com, and we'll work with you to find a fair resolution. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Item number PLHRSMLC9 that is my…
Item number PLHRSMLC9 that is my confirmation number I spent $82.39 and have yet to receive the bag. Usually I read all reviews when I’m ordering this time I didn’t most of them are saying this is not leather, I hope and pray that it is what I looked at and is leather and everything is all good. I have not received the item yet your friend Diane.
2 December 2024
Unprompted review
Reply from Graces Bags
Thank you for reaching out, Diane. We understand how important it is to receive your order as expected, and we sincerely apologize for the delay. We also regret the concerns raised by reviews regarding the material of our bags. Please know that we're committed to ensuring our customers are satisfied with their purchases. If you have any concerns upon receiving your bag, let us know, and we'll work with you to resolve them as quickly as possible.
If your bag hasn't yet arrived, please rest assured that we're here to help resolve the issue. Kindly contact us again at feedback@gracesbagsonline.com with your order details, and we’ll do our best to assist you. Thank you for your patience and understanding.
I first saw Graces Bags on Instagram
I first saw Graces Bags on Instagram, I immediately wanted to get one. After receiving my first bag and feeling the softness of the leather, I knew that there was a lot of care, craftsmanship and quality put into each bag!
29 December 2024
Unprompted review
Reply from Graces Bags
Hi Norma,
Ah, the magic of Instagram strikes again! We're so glad our bags caught your eye and even happier they won over your heart (and hands) with their softness and quality. Here's to many stylish adventures with your new favorite bag! 👜💖
Best Regards,
Grace
I am only giving a 1 star because in…
I am only giving a 1 star because in order to leave a review you have to! These bags are not leather!!! I am livid that my 75 year old mother has ordered 7 bags from her believing they are real leather. Do not order from this company unless you want to waste your money on pleather bags. This company is awful!!!!
30 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Rhonda. We regret that your experience with our bags didn't meet the expectations. While we do offer a collection of leather bags, many of our bags are crafted from ethical materials selected for their sustainability and affordability. We understand the importance of clear product descriptions and apologize for the frustration caused. We're actively working to make our website more transparent for our customers.
If there’s anything we can do to address your concerns or provide further assistance, please contact us at feedback@gracesbagsonline.com. We value your input and are committed to improving our service and your overall experience. Thank you for bringing this to our attention.
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