I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
Would be negatives.. total organized product scam… don’t buy anything as you don’t get what they claim, & you’ll never get refunded for the junk You paid for….cheap china made vinyl…false claims an... See more
Omg the Holden RFID Zip Clutch Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture,... See more
Company replied
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grace Bags make high quality leather…
Grace Bags make high quality leather purses and tote bags.
10 December 2024
Unprompted review
Reply from Graces Bags
Hi Catherine,
Thank you so much for your kind words! We're thrilled to hear that you appreciate the high quality of our leather purses and tote bags. At Grace Bags, we take pride in crafting products that blend style, durability, and functionality. Your feedback inspires us to continue delivering excellence. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Grace
Buyers beware- This company is a total…
Buyers beware- This company is a total scam. Grace is located somewhere in Asia. This is not a local US business owned by an older woman- everything I encountered in their marketing is a lie. The bags are also not leather. Looks like they were made in China. It even has “STLD & ZHUOPAI Fashion” stamped on one of the bags. Returns are not free. Couldn’t be more disappointed. I was scammed.
25 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Jean. We're truly sorry to hear about your disappointment with your purchase. Our goal is always to provide quality bags and ensure an honest, transparent experience for our customers.
We regret that the bags you received didn't meet your expectations. While most of our bags are crafted from ethical materials, we apologize if this was not clearly conveyed. Our return policy is in place to help manage operational costs and logistics across our fulfillment centres, and we try to make the process as easy as possible to the best of our ability. If you need any further assistance, please do reach out to us directly at feedback@gracesbagsonline.com, and we'll work to resolve your concerns.
I am disappointed
I am disappointed! Totally was taken in by the beautiful bags shown online. The description was given of fine hand crafted leather bags. I ordered them for my girls and was dismayed to find them anything but leather.
This site falsely advertised.
3 September 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, and we're extremely sorry for the disappointment you've experienced with your recent purchase. We understand how frustrating it can be when the product you receive doesn't meet the expectations.
We regret that the bags you received didn't meet the high standards we aim for. While we use ethical materials in many of our bags, we regret that this wasn't clear on our website. Please feel free to reach out to us at feedback@gracesbagsonline.com, and we'll work to address your concerns and provide a resolution to the best of our ability.
So disappointed
So disappointed. Not leather at all. These look like a dollar store purchase. Total junk. I'm embarrassed to give them to my daughter's for Christmas.
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we sincerely apologize for the disappointment caused by your recent purchase. We regret that the bags you received didn't meet the high standards we aim for.
While we use ethical materials in many of our bags, we acknowledged that the quality wasn't as expected. Please feel free to reach out to us at feedback@gracesbagsonline.com, and we work to address your concerns and provide a resolution to the best of our ability.
SCAM. Bags are not leather
These are not leather and you cannot return. SCAM. The positive reviews are FAKE
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing your concerns to our attention. We're sorry for the disappointment caused by your experience keep. While we offer a collection of genuine leather bags, most of our bags are crafted from ethical materials chosen for their sustainability, durability, and cost-efficiency.
Regarding the reviews, we want to clarify that all reviews shared on our platform are from real customers who have provided their feedback based on their personal experiences. We highly value this input and strive to use it to improve our bags and services.
If there is anything we can do to address your concerns, please feel free to reach out to us directly at feedback@gracesbagsonline.com. We remain committed to ensuring that every customer feels valued and supported.
nice company to do business with
Website was easy to navigate, customer service was outstanding and the quality of the products goes beyond good to fantastic
20 November 2024
Unprompted review
Reply from Graces Bags
Hi John,
Thank you for the amazing feedback! We’re so glad you had a seamless experience on our website, and that our customer service and product quality exceeded your expectations. We aim to provide nothing less than fantastic!
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Warm regards,
Grace
Scam artist!
I received cheap vinyl bags instead of leather. I contacted the vendor but have not heard from them. The bags were shipped from China. I could have purchased better bags for $10 from a discount store.
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Helen. We’re sorry to hear that you’re unhappy with the bags you received. We never want our customers to feel misled, and we regret that the bags you got weren’t what you expected.
We also apologize for the delay in getting back to you. We try to respond quickly to all inquiries, and we’re sorry we didn’t do that in your case. If there’s anything we can do to help, please reach out to us at feedback@gracesbagsonline.com. We'll make things right to the best of our ability.
Just say no! Pop your wrist with a rubber band to pause before you buy. Their idea of quality and truth in advertising is vastly different than any other. Buyer beware.
How in the world did you get a 9% satisfaction score?? I took a course in how to lie with statistics. It’s been so enlightening.
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We sincerely apologize for the dissatisfaction you've experienced. Customer satisfaction is something we take very seriously, and we aim to provide well-crafted and quality bags.
All the reviews are from customers who have provided their feedback based on their personal experiences. We continuously review this feedback to improve our services and offerings. If there’s anything we can do to address your concerns, please contact us directly at feedback@gracesbagsonline.com. We're committed to resolving any issues you may have.
I took pictures of the hand bags on…
I took pictures of the hand bags on Grace-bags.com using the Google camera icon and found the bags listed on Temu for $6. Yeah, $6 dollars. This Google tool helps me out a lot. If you read the 5 star reviews, most of them sound like company sales pitches. Read them, and ask yourself does this sound like a native English (USA) speaker to you? The English is very dated, they kinda sound like Agatha Christie’s Miss Marple character wrote a pleasant review.
8 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts with us. We understand your concerns and take feedback seriously. The bags featured on our website are designed with quality in mind and are priced based on materials, craftsmanship, and design. We apologize if the bags didn’t meet your expectations, and we are always working to improve the quality of our offerings.
Regarding the reviews, they are provided by customers from all over the world, each sharing their experiences with our bags. We do not alter feedback in any way. Every review, whether positive or negative, comes from genuine customers who have shared their experiences with us. We value all feedback as it helps us improve.
We assure you that the bags we offer are sourced and crafted with care. We're continuously working to maintain transparency and ensure that our bags meet expectations.
If you have any concerns, please don’t hesitate to contact us directly at feedback@gracesbagsonline.com. We appreciate your feedback and will do our best to assist you.
TOTAL SCAM
Grace Bags does not even deserve one star. I never received the bag at all, after assurances it was shipped and tracking showed it was delivered. The bag never arrived, even after tracking showed the delivery date and time. This company is completely disreputable, it is a scam. I wrote to complain and requested a full refund, though I doubt I will even receive a response. DO NOT ORDER FROM GRACE BAGS.
18 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us. We are truly sorry to hear that you did not receive your order as expected, and we understand how frustrating this situation must be. We take concerns like this seriously and want to help resolve it as quickly as possible.
To assist you further, please reach out to us directly at feedback@gracesbagsonline.com with your order details. We are committed to resolving this for you and will do everything we can to assist you in getting this matter addressed.
I recently purchased a leather tote bag…
I recently purchased a leather tote bag from Graces Bags for my wife's birthday. When it arrived, we were both pleased at the fine quality of the bag. The stitching was perfect, it had plenty of pockets, the straps were strong, and it was very stylish. We couldn't have been more pleased with our purchase.
But be prepared to wait. It took two weeks for the bag to arrive. It would have relieved our concerns if the company had sent us an email to let us know how long it would take to receive it, and to let us know when it had been shipped. But the fine quality of the bag made up for our suspicions and doubts. We have come to realize that quality can't be rushed. We are extremely happy with the tote bag, and highly recommend this company to any woman needing a purse.
16 November 2024
Unprompted review
Reply from Graces Bags
Hi Richard,
Thank you so much for your detailed review! We’re thrilled to hear that both you and your wife are pleased with the quality of the leather tote bag. We take great pride in craftsmanship, so it’s wonderful to know it met your expectations.
We sincerely apologize for the delay and appreciate your understanding. We’re taking your feedback to heart, and we’ll be sure to improve our communication on shipping times moving forward. We truly believe quality is worth the wait, and we’re so glad it was worth yours!
Thank you again for recommending us, and we’re excited to continue serving you in the future. If you have any questions or need further assistance, please feel free to reach out to us at feedback@gracesbagsonline.com.
Wishing you and your wife a Merry Christmas and a Happy New Year! 🎄✨
Warm regards,
Grace
The craftsmanship and quality of the…
The craftsmanship and quality of the bags are top notch. I love the originality and practicality of the designs - they are obviously well thought out.
23 December 2024
Unprompted review
Reply from Graces Bags
Hi F. Bennett,
Thank you for the fantastic feedback! We’re so happy to hear that you appreciate the craftsmanship, quality, and thoughtful design of our bags. It’s always our goal to create pieces that are both original and practical, so your kind words mean a lot to us.
Wishing you and your wife a Merry Christmas and a Happy New Year! 🎄✨
Warm regards,
Grace
I have not received my order.
I have not received my order. I have tried to find a way to reach the company and let them know and I finally found an email address. There does not seem to be any other way to reach them. I have not heard back from them yet. I can't find tracking info on my order and I can't even find an order number! This is not a good way to do business. If I don't hear from them this week, I will report them to my credit card company and cancel the charge.
5 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention, Marilyn. We're sorry to hear about the issues you’ve encountered with tracking your order and reaching us. We understand your frustration and know how important it is to receive timely communications and updates on your purchase.
Please reach out to us at feedback@gracesbagsonline.com, and we’ll assist you in locating your order and resolving the situation as quickly as possible. We sincerely apologize for any inconvenience caused and appreciate your patience while we address your concerns.
Beautiful bag.
This bag is my Christmas present to myself. It arrived this morning! It is truly a thing of beauty. Such beautiful leather and the red colour is sumptuous. I shall enjoy using it for a long while into the future. Thank you so much
Hazel xx
23 December 2024
Unprompted review
Reply from Graces Bags
Hi Hazel,
What a fabulous Christmas treat to yourself! 🎄 We’re so thrilled to hear that you’re in love with the bag. The beautiful leather and rich red color really do make for a stunning combination. We hope it brings you joy for many seasons to come!
Thank you for your kind words, and we wish you a Merry Christmas and a Happy New Year! 🎁✨
Warm regards,
Grace
Total scam!!! Plastic bags
Total scam!!! Plastic bags!! Don't purchase you'll only get 15% back
12 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Kenny. We are truly sorry to hear that you’re dissatisfied with your purchase. While many of our bags are crafted from ethical materials such as PU leather, we always aim to provide bags that are durable and practical. We apologize that it wasn't clear at the time of your purchase.
Regarding refunds, our policies are in place to strike a balance between offering fair resolutions to customers and managing operational costs. If you’d like further assistance, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com, and we’ll do our best to assist you.
I love the bag—it’s well made
I love the bag—it’s well made, soft, and stylish. The strap is just the touch of “hippie” I still like to hold on to. Great bag!
22 December 2024
Unprompted review
Reply from Graces Bags
Hi Cus,
We’re so glad to hear you’re loving the bag! It’s fantastic to know the quality, softness, and stylish design are just what you were looking for. And we totally agree—the strap adds the perfect touch of “hippie chic”!
Thank you for your kind words, and we hope you continue to enjoy your new favorite bag!
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Warm regards,
Grace
Not what is advertised. To anyone who thinks it’s a good idea…
To anyone who thinks it’s a good idea to order from this site please don’t. It’s fraudulent from the advertising on down to trying to get your money back. I ordered three purses, a two for one deal and an extra one. It came to $154. Unfortunately, I didn’t look at this review site until the day after I ordered. I got a hold of them immediately and asked them not to send my order. They said that my order was already processed and could not be stopped. This began 2 1/2 weeks of back-and-forth emails. Finally, I said you advertise or make people think these are made in United States by cute little couple. Why does it ship from Asia. The answer was oh they’re made in Denmark, but we send them to Asia to be shipped out . At this point, I contacted my credit union and asked them if they could help me to anyone reading this your credit card your banking establishment should have people who will help you get your money back after only seven days my money was completely refunded with the help of this team buyer beware big time oh and the purses I finally did get them and they didn’t ask for them back.(But they shorted me a purse.) after being cornered about the material they used they admitted that that is PU leather not real leather. The reason they use that it’s more environmentally kind and safe. They didn’t like the fact that I pointed out. That’s not what you’re advertising says after this long exchange, all I can say is if you want a leather purse Purchase a high-quality real leather purse it’s worth the money I have three they’ve lasted over 30 years. Merry Christmas to all and to all a good night.
28 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Catherine. We're truly sorry to hear that your purchase did not meet your expectations. We understand your frustration with the shipping process, and we apologize for any miscommunication regarding the shipping origin of our bags. While we offer a selection of genuine leather bags, many of our bags are made from ethical materials, including PU leather, chosen for its durability and environmental benefits.
We've partnered with multiple fulfilment and distribution centers to meet the growing demand. We're working to improve the clarity regarding the materials so customers can make informed choices. We appreciate your feedback and are dedicated to improving both our bags and customer service.
Made in China not Utah
Made in China. My “”SHOP” app told me when they went through Customs and left the mainland. Very Cheaply made. Zippers don’t work. The leather if it is leather is paper bag thin and the lining is some sort of coated paper. TERRIBLE and sad to say I bought 4.
20 November 2024
Unprompted review
Reply from Graces Bags
Thank you for providing your feedback. We apologize for the issues you've encountered with the bags, including problems with the zippers and the thin material. We understand your frustration, particularly after purchasing multiple bags.
As a legitimate business, we use materials designed to replicate the appearance and texture of genuine leather. Please reach out to us at feedback@gracesbagsonline.com so we can resolve this for you. Your input is important to us, and we are committed to enhancing our bags and services.
DREADFUL COMPANY DO NOT BUY FROM THESE PEOPLE
Dreadful company
Have received 2 bags and they are nothing like what was on the website. I fell for the Grace story of retirement!!!! Selling off her beautifully made bags. No mention of being badly made in China!!!! Fraudulent Practice. Defrauding clients. Fake story. False misleading advertising. Order arrived and I immediately contacted the company to be told I would be offered 15% and keep bags as it would cost 30-70 USD to return. I said no and then offered 40% and keep bags. I looked into returning and this is extremely difficult as courier company doesnt recognise address and sending to China is extremely difficult. I had no option but to accept discount but there is no way that I will use these bags are they look so cheap and smell horrible. I have been taken for a complete fool as I believed the 'Grace' story.
19 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback with us. We sincerely regret the disappointment caused by your recent experience and apologise for not meeting your expectations. We always aim to maintain transparency and high standards for our customers, and it’s clear we fell short in this instance. Please rest assured that we're taking steps to address these concerns, including enhancing our product descriptions and providing clearer information about our processes.
To manage global demands for our bags, we've partnered with international fulfillment centres, which can sometimes lead to complications in the return process. If there's anything we can do to address your concerns, please reach out to us at feedback@gracesbagsonline.com, and we'll do our best to provide a resolution that reflects our commitment to your satisfaction.
GRACE’S BAGS Are Not leather at all…
GRACE’S BAGS Are Not leather at all they are plastic bags. No leather on them. They are bags that you can buy at a store for 20 buck or less.
WHAT A RIP OFF
15 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Dona. We're truly sorry to hear that you're not satisfied with the bags. We understand your concerns about the materials, while we craft our bags from genuine leather, we mostly use ethical material, which, while is not genuine leather, we select these materials for their durability and sustainability.
We apologize that this was not clearly stated on our website, and we are working to improve the clarity of our product descriptions. We strive to ensure customer satisfaction and are happy to assist you with any further concerns. Please feel free to reach out to us at feedback@gracesbagsonline.com, and we will do our best to resolve this for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.